What are the responsibilities and job description for the Parking Customer Service Representative I position at City of Grand Rapids?
This is customer service work which is responsible for receiving and responding to customer service needs related to the Mobile GR Department. Work requires the handling of non-emergency, communications and administrative services related to the operations of Mobile GR by phone and dispatch radio. Employees serving in this position are responding to a variety of citizen service needs and requests. Work is performed in accordance with prescribed procedures and departmental regulations; however, some judgment is required. Work is performed under supervision with employee exercising judgement and independence in the prioritizing of tasks and the carrying out of work processes and procedures.
ESSENTIAL DUTIES & RESPONSIBILITIES
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.
- Receives, evaluates, and processes incoming calls via phone and dispatch radio for assistance by the public; determines the appropriate course to address issues, problems, or requests for service from customers.
- Serves as an information resource, provides parking information in the resolution of complaints or requests for information from Customers.
- Provides follow up communication with department divisions as necessary to ensure citizens information or service needs are met.
- Utilize multiple software and applications to handle customer request or concerns; enters system notes. Monitors additional systems, as needed.
- Monitors parking facility cameras for issues or prohibited activity on city property, dispatch Mobile GR staff as necessary; create and file subsequent incident reports.
- Dispatches Mobile GR staff to assist customers, as needed.
- Performs related work as required.
- High School diploma or GED
- Two (2) years of customer service experience.
- Any equivalent combination of training and experience.
This position requires regular weekend shifts and does not follow traditional 8 AM - 5 PM hours.
We Offer
- Medical, Dental, and Vision starting on Day 1
- 6% employee 401a contribution with employer matching (6% or 7% based on bargaining unit)
- Employee & Employer contributions to Retiree Health Savings Account
- Voluntary benefits such as term life insurance, flexible spending accounts, accidental insurance, disability insurance, and deferred compensation plan options
- Twelve Paid Holidays
- Paid Vacation and Sick Time
- Paid parking (if applicable)
- Employee Home Ownership Incentive
- Tuition Reimbursement and professional development opportunities
- Paid Parental Leave
- Employee Assistance Program with free mental health counseling
- Comprehensive Wellness program with a health and wellness incentive
- Employee Discounts and Perks
The City of Grand Rapids does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy or gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Salary : $39,668 - $54,190
