Clerical Assistant II - LIFT UP & Utility Assistance Programs (Seasonal)

This position is a seasonal position from approximately mid-January 2025, through the end of May 2025

Salary Range:                  $15.14 - 18.93 Hourly

Job Summary:

The City of Greeley is seeking a full-time, temporary Clerical Assistant to work as part of the Water & Sewer Utility Billing Department, to administer the LIFT UP and Utility Assistance Programs. 

This is an hourly, seasonal clerical position working up to 40 hours per week from approximately mid-January 2025 through the end of May 2025. Responsibilities include processing customer applications for LIFT UP (previously known as the food tax rebate program) and the Utility Assistance Programs, answering customer questions, assisting customers with filing LIFT UP applications and the utility assistance program; assisting staff in sorting/filing miscellaneous accounting forms, and other duties as assigned. 

Experience, Knowledge, and Skills:

MINIMUM REQUIREMENTS:

• High School Diploma or equivalent
• Current, valid driver's license with an acceptable driving record
• At least six (6) months of previous clerical experience
• Basic math skills
• Basic computer skills including Microsoft Word, Excel, and Adobe

PREFERRED:

• Bilingual in English/Spanish with demonstrated fluency preferred

Knowledge, Skills, and Abilities:

• Knowledge of customer service principles and best practices, including customer needs assessments, meeting quality service standards, and evaluating customer satisfaction
• Knowledge of incident response and handling methodologies
• Customer service skills, including the ability to actively listen, address customer needs, defuse tense situations, and maintain an open, flexible, and friendly demeanor
• Ability to deliver a high level of commitment to customer service
• Ability to respond to requests in a timely manner
• Ability to present oneself professionally in appearance, demeanor, and effort
• Knowledge of the business and organizational structure of Colorado municipalities 
• Collaboration skills, including the ability to work with others from different areas and backgrounds to reach a common goal 
• Computer skills, including the ability to utilize Microsoft Office programs (i.e. Word, Excel, PowerPoint, Outlook, etc.) and learn and experiment with new software and systems
• Interpersonal skills, including the ability to facilitate interaction, communication, and teamwork between others
• Oral, written, and listening communication skills, including the ability to accurately interpret what others are saying and convey messages, information, concepts, and details accurately and clearly
• Organizational skills, including the ability to set and meet goals and deadlines, manage appointments, create schedules, coordinate, and facilitate meetings, and make decisions 
• Ability to work under pressure, manage multiple concurrent and competing tasks and responsibilities, and adapt to changing priorities while maintaining personal effectiveness
• Ability to prioritize work, meet deadlines, and stay on task when completing special projects and daily assignments
• Ability to work independently with minimal supervision and reliable professional judgment, as well as collaboratively with a team to achieve desired results
• Ability to maintain a strong work ethic, positive problem-solving attitude, and enthusiasm for the work performed
• Ability to self-start and take initiative in completing daily tasks and special projects
• Ability to focus on activities that have the greatest impact on meeting work commitments
• Ability to establish and maintain partnerships with a variety of internal and external constituencies
• Ability to communicate and work effectively with individuals from diverse backgrounds, cultures, and ages
• Ability to navigate a complex political environment

Essential Functions (Duties and Responsibilities):

• Assisting customers with filing LIFT UP rebate applications
• Assisting customers with filing utility assistance applications
• Processing customer applications for the LIFT UP rebate program
• Processing customer applications for the utility assistance program
• Answering customer questions
• Assisting staff in sorting/filing miscellaneous accounting forms,
• Other duties as assigned

Work Environment and Physical Requirements:

• Some travel may be required to deliver applications up to 10% of the time
• Must remain at fixed workstation for extended periods of time
• Primarily office environment
• Vision sufficient to perform above functions, read printed instructions
• Ability to use desktop computer, keyboard, telephone, and other common office equipment
• Vision sufficient to use computer and perform typical office tasks
• Hearing sufficiently to interact with co-workers and customers both in person and on the telephone

EOE Statement: The City of Greeley provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

ADA Statement: We are committed to an inclusive and barrier-free search process. We provide accommodations for applicants requesting accommodation through the search process such as alternative formats of this posting.  Individuals with disabilities in need of accommodations throughout the search process should contact the ADA Coordinator at: HR@Greeleygov.com .

Conditions of Employment: Candidates must successfully complete all pre-employment screenings and employment eligibility verification. Pre-employment screenings include a drug test, a background and national sex offender search, a motor vehicle record search, and for some positions, a physical demands evaluation. For more information about City policies and practices during the recruitment process, including but not limited to EOE, Reasonable Accommodation, and pre-employment screenings, please visit our career page HERE. 

Salary : $15 - $19