Community Service Officer

Salary Range: $25.53 - $34.47 Hourly
Hiring Rate: $30.05 Hourly

Why do I see two salary ranges?

The City of Greeley in compliance with Colorado state law, includes a salary range for all positions posted.  This law is intended to improve wage transparency.  The City of Greeley, in support of wage transparency posts both the full salary range for each position (what you might anticipate your earnings could be if you work for the City of Greeley for some time), as well as the anticipated hiring range (the range within which the City anticipates making an offer).  The actual offer extended will be based on your years of relevant experience, education, certifications and potentially other factors.  

City of Greeley's Total Rewards

The City of Greeley is proud to offer a robust benefits package in addition to your wages.  This package includes health and wellness, retirement savings, discounted access to Greeley facilities and more. 

Benefits: This position is benefits eligible. Please view our benefits guide here.

City of Greeley:  Work, Live, and Play in Greeley:   https://youtu.be/hX-4F0pG0OY

Job Summary:
Community Service Officers are uniformed, non-sworn employees of the Police Department. Duties include assisting citizens, investigating incidents such as lost/found property, non-injury traffic accidents, misdemeanor thefts, and working at the Front Desk of the Police Department. The incumbent is responsible for enforcing municipal ordinances on a limited basis, generating reports, documenting actions and taking phone reports; assisting the department by directing traffic when necessary; transporting vehicles for repair; assisting with school crossing guard duties; working with community and neighborhood groups; and transporting dispatch tapes. The incumbent must be able to write clear, concise, and accurate reports, and have excellent communication and customer service skills in dealing with citizens, business owners, vendors, and coworkers. The incumbent may be required to testify in court.

The position requires working four, 10-hour shifts (with three days off); working either a day or evening shift; and being available to work weekends and holidays. Shift may start as early as 7:00 a.m. or end as late as 11:00 p.m.

TESTING: Selected applicants will be required to take a drug test, ErgoMed physical evaluation, polygraph, and thorough background investigation prior to employment.

Experience, Knowledge, Skills:

Minimum Requirements:

• High school diploma or equivalent.
• Must be 21 years of age by date of hire.
• Must possess a valid driver's license as well as a good driving record.
• One to Three (1-3) years' recent experience working with the public especially in difficult situations.
• Demonstrated excellent customer service skills.

Preferred:

• Spanish/English bilingual speaking skills highly desired.

Knowledge, Skills, and Abilities:

• Collaboration skills, including the ability to work with others from different areas and backgrounds to reach a common goal.
• Computer skills, including the ability to utilize Microsoft Office programs (i.e. Word, Excel, PowerPoint, Outlook, etc.) and learn and experiment with new software and systems.
• Interpersonal skills, including the ability to facilitate interaction, communication, and teamwork between others.
• Oral, written, and listening communication skills, including the ability to accurately interpret what others are saying and convey messages, information, concepts, and details accurately and clearly.
• Organizational skills, including the ability to set and meet goals and deadlines, manage appointments, create schedules, coordinate and facilitate meetings, and make decisions.
• Ability to work under pressure, manage multiple concurrent and competing tasks and responsibilities, and adapt to changing priorities while maintaining personal effectiveness.
• Ability to prioritize work, meet deadlines, and stay on task when completing special projects and daily assignments.
• Ability to work independently with minimal supervision and reliable professional judgment, as well as collaboratively with a team to achieve desired results.
• Ability to maintain a strong work ethic, positive problem-solving attitude, and enthusiasm for the work performed.
• Ability to self-start and take initiative in completing daily tasks and special projects.
• Ability to establish and maintain partnerships with a variety of internal and external constituencies.
• Ability to communicate and work effectively with individuals from diverse backgrounds, cultures, and ages.
• Ability to navigate a complex political environment.
• Critical thinking skills, including the ability to identify problems, questions, and assumptions; establish significance; and understand logical connections between ideas.
• Knowledge of customer service principles and best practices, including customer needs assessments, meeting quality service standards, and evaluating customer satisfaction.
• Knowledge of incident response and handling methodologies.
• Customer service skills, including the ability to actively listen, address customer needs, defuse tense situations, and maintain an open, flexible, and friendly demeanor.
   

Essential Functions:

• Communicates in a face-to-face, one-to-one setting, using a telephone or in a group setting.
• Comprehends and makes inferences from written material.
• Produces written material with clearly organized thoughts using proper sentences, punctuation and grammar.
• Enters data or information into a terminal, PC, or keyboard.
• Learns job related material through verbal instruction, observation, lectures, and/or reading.

Work Environment & Physical Requirements:

• Frequent contact with the public sometimes facing adverse situations with citizens.
• Work schedule includes evenings, shifts, holidays, and weekends.
• Required to drive a City vehicle in all weather conditions.
• Exposure to all weather conditions.
• Coordinates the movement of more than one limb simultaneously (e.g., operate a motor vehicle);
• Communication skills enough to convey information verbally and in writing.
• Perform physical tasks necessary to apprehend loose animals.
• Must be able to hear and speak on the radio and telephone.
• Must be able to lift and carry at least 40 pounds.
   

EOE Statement: The City of Greeley provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

ADA Statement: We are committed to an inclusive and barrier-free search process. We provide accommodations for applicants requesting accommodation through the search process such as alternative formats of this posting.  Individuals with disabilities in need of accommodations throughout the search process should contact the ADA Coordinator at: HR@Greeleygov.com .

Conditions of Employment: Candidates must successfully complete all pre-employment screenings and employment eligibility verification. Pre-employment screenings include a drug test, a background and national sex offender search, a motor vehicle record search, and for some positions, a physical demands evaluation. For more information about City policies and practices during the recruitment process, including but not limited to EOE, Reasonable Accommodation, and pre-employment screenings, please visit our career page HERE. 

Salary : $26 - $34