What are the responsibilities and job description for the Water Accounts Field Representative position at City of Greensboro, NC?
Description
Compensation and Benefits:
Hiring Salary Range: $42,985. - $48,352. Full Salary Range: $42,985. - $58,828.. Annually
You can learn more about the benefits that the City of Greensboro offers by visiting
Why You’ll Love Working With Us:
Impact That Matters – Your work ensures fair, accurate billing and helps conserve our most precious resource: water.
Stability & Growth – Enjoy the security of public service with opportunities for advancement and professional development.
- Supportive Team Culture – Join a diverse and inclusive environment that values teamwork, respect, and open communication.
- Excellent Benefits – From health coverage and retirement plans to paid leave and wellness programs, we’ve got you covered.
About the Role:
As a Water Meter Technician, you’ll play a vital role in reading and maintaining over 100,000 water meters using a mobile reading and collection system. Your work helps ensure accurate billing and efficient water usage across the city:
Reading water meters to support accurate billing and tracking.
Investigating abnormal water consumption patterns (both high and low).
Connecting and disconnecting water service for residents moving in or out.
- Handling disconnections and reconnections due to non-payment, NSF checks, or unauthorized usage.
- Identifying and reporting leaks, illegal consumption, cross-connections, and unapproved devices.
- Ensuring all meter reading schedules are met on time and accurately.
- This job is Non-Exempt and is subject to the overtime provisions of the Fair Labor Standards Act
We’re Looking For Someone Who:
Enjoys working outdoors in various weather conditions.Is comfortable with technology and mobile data collection systems.
- Pays strong attention to detail and takes pride in accuracy;Thrives in a role that offers both independence and teamwork.
- Has a strong sense of accountability and customer service; Ability to make decisions and adapt procedures to resolve issues or problems; Ability to effectively communicate, orally and in writing, with customers and city staff; Ability to multi-task and organize schedules
Join the City of Greensboro’s team and take pride in serving your community every single day.
Qualifications
Minimum Qualifications:
-
High School Diploma/GED
- "OR" an equivalency of 3 years of education with 6 years of work experience reading meters
- Valid Driver's License
- 4 years of related experience (i.e., reading water meters using a mobile reading and collections system, new cut-on and cut-offs for customers, etc.)
- Technical and customer service experience
Preferred Qualifications:
- Experience with Mobile reading and AMI technical systems
- Experience with Utility billing applications (enQuesta), or related billing software systems
- Experience working with Microsoft Office Applications (Word, Excel)
Salary : $42,985 - $58,828
