What are the responsibilities and job description for the Water Accounts Specialists position at City of Greensboro?
JOB
Water Accounts Specialist – Ensure Accuracy & Excellence in Utility BillingJoin the City of Greensboro as a Water Accounts Specialist and play a vital role in managing the billing process for over 101,000 water and sewer utility accounts, generating more than $84 million in revenue. Your work will ensure accurate billing, resolve escalated issues, and support customers with their water utility needs. If you have a keen eye for detail and a passion for customer service, this is the role for you!Compensation and Benefits: Estimated Hiring Salary Range: $45,269.. - $51,736. Full Salary Range: $39,319. - $70,361. AnnuallyBenefits: The City of Greensboro offer an outstanding benefits package that supports your well-being. Learn more Here Work Schedule: Monday-Friday 8:00 am - 5:00 pmWhy You’ll Love Working With Us: Meaningful work that directly impacts the community.Collaborative and supportive team environment.Opportunities for professional growth and skill development.Competitive pay and excellent benefits.About the Role: As a Water Accounts Specialist, you will: Oversee the billing process to ensure accuracy and timeliness.Review and investigate high or low meter readings, making necessary corrections in the billing system.Handle escalated billing issues and customer requests from the Contact Center.Process lien letters, leak adjustments, and billing approvals.Analyze and troubleshoot complex billing problems, including master-sub billing relationships.Approve billing transmissions and coordinate with IT staff and vendors for bill printing and mailing.Assist customers by negotiating billing disputes, setting up pay arrangements, and processing adjustments.Must have excellent verbal and written communication skills, excellent decision making skills and the ability to multitask.The job is NON-EXEMPT under FLSA.What You Bring: Strong attention to detail and analytical skills.Experience in billing, customer service, or utility operations.Ability to troubleshoot billing issues and provide solutions.Strong communication and problem-solving skills.Ability to work independently and handle high-volume customer interactions.Apply Today!Be part of a team dedicated to accurate billing, exceptional service, and community impact. Apply now and help us keep Greensboro running smoothly!
Water Accounts Specialist – Ensure Accuracy & Excellence in Utility BillingJoin the City of Greensboro as a Water Accounts Specialist and play a vital role in managing the billing process for over 101,000 water and sewer utility accounts, generating more than $84 million in revenue. Your work will ensure accurate billing, resolve escalated issues, and support customers with their water utility needs. If you have a keen eye for detail and a passion for customer service, this is the role for you!Compensation and Benefits: Estimated Hiring Salary Range: $45,269.. - $51,736. Full Salary Range: $39,319. - $70,361. AnnuallyBenefits: The City of Greensboro offer an outstanding benefits package that supports your well-being. Learn more Here Work Schedule: Monday-Friday 8:00 am - 5:00 pmWhy You’ll Love Working With Us: Meaningful work that directly impacts the community.Collaborative and supportive team environment.Opportunities for professional growth and skill development.Competitive pay and excellent benefits.About the Role: As a Water Accounts Specialist, you will: Oversee the billing process to ensure accuracy and timeliness.Review and investigate high or low meter readings, making necessary corrections in the billing system.Handle escalated billing issues and customer requests from the Contact Center.Process lien letters, leak adjustments, and billing approvals.Analyze and troubleshoot complex billing problems, including master-sub billing relationships.Approve billing transmissions and coordinate with IT staff and vendors for bill printing and mailing.Assist customers by negotiating billing disputes, setting up pay arrangements, and processing adjustments.Must have excellent verbal and written communication skills, excellent decision making skills and the ability to multitask.The job is NON-EXEMPT under FLSA.What You Bring: Strong attention to detail and analytical skills.Experience in billing, customer service, or utility operations.Ability to troubleshoot billing issues and provide solutions.Strong communication and problem-solving skills.Ability to work independently and handle high-volume customer interactions.Apply Today!Be part of a team dedicated to accurate billing, exceptional service, and community impact. Apply now and help us keep Greensboro running smoothly!
Salary : $39,319 - $70,361
