Essential Functions | % of Time | - Manage Greenlink Training Programs: Facilitate the development, implementation, and monitoring of all Greenlink training programs (e.g., CDL training for Bus Operators-in-Training, Bus Operators, Paratransit Operators, Trolley Operators, Transit Shift Supervisors, and Transit Dispatchers). In coordination with non-operational divisions, assist in the development, implementation, and monitoring of new hire training (e.g., vehicle and facility maintenance). In collaboration with Deputy Director, develop and update departmental policies related to safety & training, including the Greenlink Operations Handbook and standard operating procedures. Oversee the delivery of new employee orientation, classroom training, dispatch training, and behind-the-wheel training for Bus Operators and Bus Operators-in-Training, including developing participant guides and presentation materials as required. Serve as a SC Third Party CDL Examiner for Greenlink employees attempting to obtain or renew a CDL. Design driving skills evaluation processes for Bus Operators and Bus Operators-in-Training for fixed route, paratransit, and trolley services. Conduct knowledge testing of frontline employees regarding policies and procedures to ensure compliance. Train employees in department customer service expectations as well as conflict resolution/de-escalation techniques. Conduct necessary trainings during monthly safety meetings or as needed for the ongoing professional development of all operations and maintenance staff. Maintain calendar of recurring training requirements by division and schedule monthly meeting topics accordingly. Conduct forklift certifications for maintenance staff as required. Conduct bloodborne pathogens training for occupationally exposed employees in compliance with OSHA regulations with particular focus given to bloodborne pathogen hazards, exposure risks, universal precautions, and spill cleaning in the public transportation environment. Conduct training for affected employees on OSHA standards for industrial hygiene and industrial workplace safety. Analyze safety data and design training modules to decrease frequency of accident/incident trends. Engage in continuous education to remain current on all FTA, SC Department of Transportation (DOT), and City requirements, laws, policies, and required training. Review all training and evaluation documentation for accuracy and completeness. Maintain records of all training activities and generate reports, as needed. Train all new employees on City and federal requirements for drug and alcohol testing as described in the City and GTA Substance Abuse policies. Develop and disseminate general safety policies and procedures to be followed by Greenlink personnel in compliance with local, state, and federal rules and regulations. Develop and facilitate training to division managers and supervisors on FTA SMS-related activities for hazard identification tracking, analysis, and mitigation. Develop and facilitate training on video-based Driver Behavior Modification System for affected division managers and supervisors.
| 30% | - Screen & Recruit Transit Operations Personnel: Act as hiring manager for all Bus Operator/Bus Operator-in-Training positions. Actively recruit candidates for Bus Operator and Bus Operator-in-Training Program; attend job fairs as needed. Work closely with outside recruiter to identify candidates. Screen applications, schedule interviews with qualified candidates, and interview candidates. Complete reference checks and ensure proper information is collected so that Safety Performance History Requests (SPHRs) can be completed by the City’s Human Resources Department. Assist new applicants in coordinating required drug screenings and DOT physicals. Collaborate with the Transit Operations Division to interview applicants and conduct supplemental assessments during the interview process.
| 30% | - Oversee Safety Management: Serve as the CSO in the administration of GTA's Agency Safety Plan in compliance with the FTA SMS requirement. Facilitate the development, implementation, and continuous improvement of SMS processes and activities in compliance with FTA regulations. Oversee Safety Risk Management, Safety Assurance, and Safety Promotion processes and activities as described in the Agency Safety Plan. Promote high standards of safety in both the Operations and Fleet Maintenance divisions. Develop and update safety policies and procedures, including GTA’s Agency Safety Plan and elements of the Greenlink Operation Handbook as assigned. Work with all employees to ensure understanding and compliance with safety policies and procedures to prevent accidents during vehicle maintenance and fleet operations. Facilitate monthly safety meetings providing pertinent updates on safety data and data trends, identified safety concerns, and demonstrate the use of any required safety equipment. Develop or obtain resources for training such as videos, booklets, and trade magazine articles. Maintain up-to-date knowledge as subject matter expert on American with Disabilities Act (ADA) regulations, FTA safety and security regulations, OSHA industrial hygiene regulations, and environmental health and safety requirements, and other safety-related best practices relevant to the public transportation industry. Consult with Health Clinic Administrator and Risk Manager regarding any employee-related injuries and associated work site hazards and/or exposures, investigations, and coordinate any necessary mitigation. Develop, implement, and administer GTA’s Agency Safety Plan in accordance with FTA’s Public Transportation Agency Safety Plan requirement to create a positive safety culture, coordinate ongoing analysis and mitigation activities for identified hazards, and conduct other critical safety activities utilizing the SMS model adopted by the FTA. Document safety violations and make recommendations to division managers and supervisors for corrective disciplinary action. Ensure safety compliance at all work sites through frequent visitation, making corrective action decisions as needed. Conduct scheduled or random weekly inspections of GTA’s facilities and fleet yard to ensure that good housekeeping and safety procedures are being followed. Educate division managers and other affected employees on the proper storage and disposal of hazardous materials and perform regular monitoring of affected work areas for compliance. Coordinate with the Fleet Manager to ensure that the Maintenance division is compliant with mandatory Storm Water Pollution Prevention Plan (SWPPP) and Spill Prevention and Countermeasure (SPCC) plan as required by the Department of Health and Environmental Control (DHEC). Coordinate with the Transit Projects Coordinator to review all bus stop locations for safety and accessibility and provide final approval for additions. Serve as GTA’s DAPM and administer all aspects of FTA/City drug and alcohol programs for Greenlink. Coordinate with the Employee Health Center (EHC) and affected Greenlink divisions to ensure all DOT/FTA drug and alcohol testing requirements are met. Maintain necessary records for annual DOT/FTA reporting. Maintain drug and alcohol training records as required by FTA. Submit all NTD reports regarding safety and security for fixed-route and paratransit operations. Provide safety statistics for the NTD report and monthly SMTF (State Mass Transit Funding) reports. Manage Greenlink’s video-based Driver Behavior Modification System. Responsible for budget-related items including safety-related capital cost requests for annual budget and in charge of tracking expenses for division over time (like new employee binders, uniforms, cones, etc.). Responsible for development of procurement documents for safety programs/items.
| 25% | - Supervise Staff: Supervise, establish priorities, and allocate work for assigned staff as well as Bus Operators-in-Training and new Bus Operators until cleared to operate in revenue service. Set employee performance expectations and standards to ensure City and department goals are met. Write and conduct timely performance evaluations. Coordinate ongoing professional development opportunities to maintain current knowledge of industry regulations and best practices. As needed, make recommendations and coordinate ongoing professional development opportunities for supervisory staff and division managers to ensure staff maintain current knowledge of industry regulations and best practices relative to safety and training activities. Monitor direct reports to ensure compliance with departmental and City policies and procedures. Monitor direct reports’ compliance with SMS processes and activities. Document safety concerns directly observed or reported by front-line employees and the public. Collaborate with Human Resources on recruiting activities for all operator positions. Provide information on DOT-reportable accident history for former employees as needed. Meet with operators to provide feedback and coaching as needed. Interact with and observe all employees in the performance of their duties to evaluate efficacy of safety program and training.
| 10% | - Conduct Accident/Incident Investigations: Respond to the scene of all critical accidents/incidents. As directed, investigate departmental incidents and accidents to include responding to accident locations, taking photos, preparing sketches and notes, and conducting post-accident interviews. Investigate departmental safety concerns. Monitor compliance with accident and incident reporting procedures. Ensure all accident/incident related paperwork is completed and processed as required. Manage the Accident Review Committee to make recommendations on accident and incident preventability. Review available video and documentation of accidents/incidents. Conduct investigations concerning workers compensation claims in coordination with the City’s Risk Manager and Health Clinic Administrator and provide feedback concerning preventability. Serve as liaison with Risk Manager and EHC concerning accidents/incidents. Conduct investigations in response to complaints regarding safety. Provide expert documentation of safety violations to substantiate disciplinary actions administered by department managers.
| 5% |
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