What are the responsibilities and job description for the Assistant Box Office Manager position at City of Hampton, VA?
Function
Performs a variety of administrative, general accounting and technical tasks related to the efficient operation of the Hampton Coliseum and Hampton Arts Box Offices. Provides daily supervision to a staff of full-time and part-time personnel. Assumes full responsibility of the box office operation in the Box Office Manager's absence.
Examples of Work
- Works closely with promoters to set up ticketing for their events and establishes good working relationships with them.
- Builds, maintains, and processes events in the computerized ticketing system for advance and event day ticket sales including walkup, mail order and phone sales.
- Prepares house scales (scales of ticket prices) for Coliseum and Hampton Arts shows, events, and attractions.
- Prepares daily Box Office sales reports; balances accounts and ledgers posted by event and accounts for all revenue from ticket sales, concession sales, parking sales, and miscellaneous income developed by the Coliseum and Hampton Arts.
- Performs general accounting duties.
- Prepares a variety of daily, monthly, and yearly financial reports.
- Responsible for ordering cash and managing the Change Fund.
- Schedules staff according to event schedule and prepares weekly payroll.
- Manages events and settles with the promoter.
- Assists the Box Office Manager with hiring, training, utilization and evaluation of Box Office personnel.
- Demonstrates regular and punctual attendance.
- Performs related duties as required.
Qualifications
- Graduated from college with a Bachelor's degree in Business Administration, Accounting, Finance, or a related field or equivalent work experience preferred.
- A Minimum of one (1) year of management experience is required; supervisory experience in an arena, theatre, or stadium box office operation is preferred.
- Requires knowledge of the principles, practices, and procedures of bookkeeping, ticket control, and financial management; general office principles, practices, and procedures; and experience in personnel management.
- It requires proficiency in using a personal computer and knowledge of various software, including Microsoft Office, Ticketmaster, and AutoCAD.
- Must be able to communicate effectively both orally and in writing; must foster and maintain effective working relationships with diverse populations.
- A combination of experience and education that qualifies the applicant may be considered in lieu of the more specific requirements above.
- Must be eligible to be bonded.
- Must successfully complete and be certified in Techniques for Effective Alcohol Management (TEAM) training (offered free of charge by Hampton Coliseum to all qualified staff) within six months of hire.
- Must possess a valid motor vehicle operator's license and must have and maintain a satisfactory driver's record based on the City of Hampton's criteria.
- Must successfully complete criminal background checks related to this position.
Features
- Performs duties under the limited supervision of the Box Office Manager.
- Requires a considerable amount of independent responsibility and the exercise of independent judgment in making administrative decisions.
- Daily contact with the business community, promoters, the City Finance Department and the general public.
- Duties frequently performed outside of regular working hours (evenings, weekends, and holidays).
- This is an exempt position.
