What are the responsibilities and job description for the Box Office Manager (Arts Quarter) position at William & Mary?
Position Information
Position Number
01416W
Position Title
Box Office Manager (Arts Quarter)
Employment Category
Full Time Operational
Location
William & Mary
Department
3K1F00 Arts Quarter A&S
Unit Mission Statement
The university’s new Fine and Performing Arts Complex, opening as William & Mary celebrates its Year of the Arts, brings students new opportunities to collaborate and innovate in partnership with world-class theatre, dance, and music faculty.
Inviting spaces for teaching, learning, research, and performance are spread throughout the renovated and expanded Phi Beta Kappa Memorial Hall and the new Music Building, which together comprise the complex. The venues will serve both the campus and regional communities, coming to life in the university’s Arts Quarter.
The growing Arts Quarter also includes the Martha Wren Briggs Center for the Arts, which opened in fall 2024 and serves as the home to the expanded and renovated Muscarelle Museum of Art. The quarter’s existing Andrews Hall is home to the Department of Art & Art History and its Andrews Gallery.
The new Arts Quarter represents a significant step toward fostering a tangible sense of identity and a broad artistic vision at William & Mary, enriching the experiences of our talented students, dedicated faculty and the wider community.
Position Summary
William & Mary’s Office of the Arts invites applicants for the position of Box Office Manager. In this customer service-oriented role, the experienced candidate will oversee Box Office operations for various entertainment venues, ensuring smooth operations during performances and providing leadership to Box Office personnel. The Box Office Manager is responsible for maintaining a well-trained team committed to excellent customer service in addition to the following:
- Providing oversight of cash and credit card handling procedures, overseeing financial reconciliation, preparing reports for all receipts and cash deposits, and actively participating in event settlement
- Assisting with management of Box Office revenue and expense budget
- Directing the work of part-time staff, evaluating performance, and providing training
- Managing recruitment efforts and scheduling of personnel
- Collaborating with the Executive & Artistic Director of the Arts to develop and execute policies related to box office sales Managing ticket inventory using appropriate ticketing software
Conditions of Employment
- This is a non-exempt position, eligible to receive overtime in accordance with the Fair Labor Standards Act.
- This position is subject to overtime during high peak times, including evening and weekend hours, and occasional long workdays as directed and approved by the supervisor.
Essential Designation
No
FLSA
Non-Exempt
Position Restricted?
No, this is a continuing E&G funded position and not term-limited
Position Term
12 month - Continuing
Position Months
Faculty or Staff: 12 month
Required Qualifications
- Bachelor’s degree in business, marketing, accounting, communications, arts administration, or a related field, or an equivalent combination of education, training, or experience.
- Knowledge of accounting/cash management procedures and general business operations
- Demonstrated ability to maintain accurate reporting of ticket sales using ticketing software systems and applications
- Demonstrated customer service skills with an ability to communicate effectively and resolve problems
- Demonstrated proficiency in MS Word, Outlook, Excel, and PowerPoint.
- Demonstrated ability to exercise confidentiality when handling personal/financial information
Preferred Qualifications
- Prior box office/ticketing experience, preferably in a performing arts facility
- Experience with cash handling and cash management procedures, financial accounting and reporting
- Experience with ticketing software including Audience View Campus or University Tickets
- Prior supervisory experience
Is the position remote work eligible?
Hybrid (works remotely at least 1 day per week but not full-time)
Remote Work Disclaimer
Remote work eligibility is not guaranteed and is subject to approval. Employee eligibility depends on the likelihood of the employee succeeding in a remote work arrangement and the supervisor’s ability to manage remote workers. Departments and/or Human Resources may amend, alter, change, delete, or modify eligibility.
Advertised Pay Range
Up to $52,000
Advertised Pay Range Statement
All hiring rates are commensurate with relevant experience up to the advertised amount considering internal alignment.
University Salary Range
U07
Benefits Summary Statement
William & Mary offers our employees a full array of benefits including retirement, health insurance with options for expanded dental and vision along with group and optional life insurance with coverage for spouse and children, flexible spending accounts, and an EAP (Employee Assistance Program).
Our employees enjoy additional university benefits such as educational assistance, professional development, wellness benefits, and a robust holiday schedule. All employees have access to fitness facilities on campus. Staff members also have access to the university libraries, and much more. To learn more, go to: https://www.wm.edu/offices/uhr/benefits/index.php?type=none
Our employees enjoy additional university benefits such as educational assistance, professional development, wellness benefits, and a robust holiday schedule. All employees have access to fitness facilities on campus. Staff members also have access to the university libraries, and much more. To learn more, go to: https://www.wm.edu/offices/uhr/benefits/index.php?type=none
Job Open Date
01/17/2025
Review Begin Date
01/27/2025
Job Close Date
Open Until Filled
Yes
Special Application Instructions
Background Check Statement
William & Mary is committed to providing a safe campus community. W&M conducts background investigations for applicants being considered for employment. Background investigations include reference checks, a criminal history record check, and when appropriate, a financial (credit) report or driving history check.
EEO Statement
William & Mary is an Equal Opportunity/Affirmative Action/Equal Access employer and actively encourages applications from minorities, women, disabled persons and veterans.
Salary : $52,000
