Public Response Manager

The City of Henderson announces an examination to create an eligibility list and to fill one (1) vacancy for the classification of Public Response Manager in the  Department of Community Development and Services. The eligibility list may be utilized to fill vacancies for this classification for up to one (1) year.

Under general supervision, oversees and participates in the daily operations of the department’s public response functions, including the areas of code enforcement, housing and habitability inspections, short-term vacation rental programs, park rules enforcement, and zoning enforcement; performs related duties as assigned.

Ideal Candidate Statement:
The City of Henderson is a 2024 National Malcolm Baldrige Award recipient, recognizing our commitment to performance excellence, innovation, and service. The ideal candidate for the Public Response Manager position will exemplify these values through proven leadership, professionalism, and a customer-focused mindset.

This candidate will have extensive experience supervising a code compliance unit, including a deep understanding of municipal codes, enforcement strategies, and case management systems. They will demonstrate a high level of emotional intelligence, adaptability, and communication skills when engaging with both the public and internal stakeholders.

Success in this role requires experience working with collectively bargained employees and a solid grasp of public union contracts, including performance management, labor relations, and collaborative problem-solving. The ideal candidate is a strategic thinker who embraces innovation and continuous improvement while maintaining high standards of accountability, efficiency, and service delivery. 

The first review of applications will take place on Thursday, May 1, 2025.

Click here to familiarize yourself with the job and its physical requirements.
Click here to learn more about the Department of Community Development and Services.
Click here to see what it’s like to live in/visit Henderson.

Salary and Benefits

• Competitive Salary Range of $96,163.88 - $144,245.82 Annually; salary placement for non-represented positions is based on a comprehensive compensation review and takes into consideration the candidate's qualifications as well as internal equity
• Base Wage increase upon successful completion of Initial Probationary or Qualifying Period**
• Annual Pay Adjustment Increase or Lump Sum Bonus**
• General Increase**
• **Contingent upon the City’s financial health and subject to availability of funds as determined by the City (subject to change)
• Work-Life Balance
• Paid Leave and Holidays
  • Leave and Holidays Policy
  • Family and Medical Leave and Extended Leave Policy
• Comprehensive benefits package*** for all full-time, regular non-represented employees including:
  • Medical, dental, vision, and life insurance 
  • Health and Dependent Care Flexible Spending Accounts (FSA)
  • Long Term Disability (LTD)
  • Employee Assistance Program (EAP) Policy
  • Retirement Benefits
    • Nevada PERS (Public Employees' Retirement System)
    • Retirement Health Savings (RHS) Account
    • Deferred Compensation - 457(b) and 401(a) Plans 
  • Voluntary Benefits: Pet Insurance, Auto/Home Insurance, Voluntary Life Insurance, SSgA Upromise 529 College Savings Plan
  • Public Service Loan Forgiveness Program (PLSF) through the Federal Government
  • Tuition and Certification Reimbursement Program, and much more!
  • ***Click here to review all City Employee Benefits
  • City Vehicle will be assigned

• Bachelor’s degree from an accredited college or university in business or public administration, urban affairs, criminal justice, political science, sociology, public health, or a closely related field
• Five (5) years of progressively responsible experience in planning, developing, and organizing criminal justice or community compliance programs, two (2) of which were at the supervisory or management level
• Note: An equivalent combination of related training and experience may be considered
• Must possess and maintain the following certifications:
  • Certified Code Enforcement Administrator from the American Association of Code Enforcement (AACE) and/or International Code Council (ICC)
  • Property Maintenance and Housing Inspector from the American Association of Code Enforcement (AACE) and/or International Code Council (ICC). 
• All required licenses and certificates, as mandated by state and federal laws, or as required herein, must be obtained and maintained at incumbent’s expense as a condition of continued employment
• Must possess and maintain a valid Nevada or “border state” driver’s license, as defined by NRS 483
• Must pass a nationwide fingerprint-based record check, and a wants/warrants check
• Desirable: Master’s degree in a related field

NOTE: For this recruitment ONLY, candidates that currently do not possess their Certified Code Enforcement Administrator from the American Association of Code Enforcement (AACE) and/or International Code Council (ICC) must obtain this certification within 12 months of appointment.  For this to apply, candidates must possess a current designation as a Certified Code Enforcement Officer at time of application.DOCUMENTS REQUIRED AT THE TIME OF APPLICATION:
1) Completed Employment Application
2) *Resume
3) *Current Code Enforcement Administrator certification, Property Maintenance and Housing Inspector certification, and/or Certified Code Enforcement Officer certification from the American Association of Code Enforcement (AACE) and/or International Code Council (ICC)

*Please attach your documents to the "Attachments" section of your application, click here for attachment instructions.

ASSESSMENT DATES:
Structured Selection Interview with Written/Performance Component (Weighted 100%)     -  Dates to be determined  
(Best-Qualified)

All applicants will be notified by email or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement.

IMPORTANT INFORMATION ON SCHEDULING ASSESSMENTS:
If you are invited to participate in the assessment process, you will be required to self-schedule through the City of Henderson online application system. Please check your email and/or text messages on a regular basis after submitting your application for complete instructions, which include where and when to report.

The assessment and selection process for this position will take place on dates yet to be determined. All candidates who wish to be considered for this position will need to be in Henderson, Nevada, and make themselves available to participate in the testing process at any time on any of the dates listed above.The selection process will begin with an employment application package screening, with the best-qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. The City will provide reasonable accommodation to qualified individuals with disabilities.  It is the responsibility of the candidate requiring accommodation to contact the Human Resources Department (preferably in writing) at the time of application.

Appointment may be subject to the successful and timely completion of a post offer pre-employment background investigation and medical/physical examination, including a drug/alcohol test. Please see the job description to view the physical requirements. The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards.

Salary : $96,164 - $144,246