IT Director

Description

For doers and makers seeking a well-rounded community, Hickory is a bridge between Asheville and Charlotte at the foot of the Blue Ridge Mountains along Interstate 40, where a collective spirit of craftsmanship strengthens any endeavor with detail, artistry and quality.

Hickory, North Carolina, is a three-time All-America City on the Catawba River, approximately one hour east of Asheville and one hour north of Charlotte. More than 45,000 residents call Hickory their home, and Hickory is the hub of a 350,000-person metropolitan area. Hickory has outstanding school systems, seven recreation facilities, two libraries, several golf courses, theaters, art museums, and twenty-seven gorgeous parks.

Please check out Hickory at www.hickorync.gov/employment or www.hickorywellcrafted.com for a web portal all about Hickory and the surrounding areas and what makes Hickory a "Well Crafted" City.

Qualified applicants are considered for positions without regard to race, color, religion, sex, national origin, age, marital status, genetics, or the presence of a non-job-related medical condition or disability. U.S. Law requires all applicants to furnish proof of identity and right to work in the U.S.

All offers of employment are contingent on the successful completion of a post-offer functional pre-work screen and a drug screen. This examination process is designed to determine if applicants can efficiently perform the essential functions of the job without physical harm to themselves or others. All applicants are subject to a background check.

The IT Director leads a team that is responsible for the evaluation, administration, maintenance, and expansion of the City's mission-critical network and server infrastructure, including, but not limited to: LAN/WAN, Wi-Fi, Unified Communications, Network Security, Virtual Infrastructure and Backup and Disaster Recovery systems.

Major Duties

• Manages, directs, and leads the activities of the Information Technology Department.
• Develop staff via training and mentoring to foster an environment of cohesive teamwork.
• Can administer, design, analyze, develop, and configure various network and computer information systems and services to an advanced level.
• Performs highly complex duties with lead responsibilities involved in planning system installations, migration, updates projects, and coordinates the efforts of various stakeholders to ensure successful implementation.
• Routinely administers/mitigates network/server infrastructure problems independently or delegated.
• Implements and manages SIEM and SOAR orchestration and data ingestion.
• Provide subject matter expert-level network/server technical expertise to the Information Technology team.
• Develops policies and procedures that affect the operation and use of the City of Hickory’s network/server infrastructure.
• Manages switching, routing, firewall, web filter, and intrusion detection/prevention systems along with other Information Technology team members.
• Provides oversight of equipment inventory via ITAM solution and provides analytics as needed.
• Manages the installation, maintenance, and upgrades of network infrastructure components (i.e., servers, SANs, firewalls, switches, security, and backup appliances, etc.)
• After-hours and on-call support are required on an as-needed basis.

Manages and provides Critical/Lead support for the following systems and applications:

Administers and Mitigates:

• System and network connectivity (switches, firewalls, MPLS, VXLAN, SDWAN)
• Network security (policy-based routing, AV, XDR, SIEM, and SOAR) systems health (ITAM, SNMP)
• User device, application, and server support. (Windows Server 2019- current)
• Storage and file shares (ISCSI, SMB)
• User access (Active Directory, Entra)
• Web/cloud and on-premises applications (Office 365, Adobe, ArcGIS, Tyler ERP Suite)
• Unified communications (IPPBX/Microsoft Teams)
• Virtual infrastructure and VDI (Nutanix, VMware)
• Backup jobs (Barracuda, Rubrik, FTP)
• Service desk. (Lansweeper)
• DNS: (Entra/Cisco/Other)
• Manages FCC Licenses

Knowledge and Qualifications

• Advanced level knowledge of server and workstation hardware and troubleshooting abilities
• Advanced level knowledge of switch, firewall, SIEM, and SOAR
• Advanced level knowledge of system and network design
• Advanced level knowledge of TCP/IP protocol, and wireless communication protocols
• Mid-level knowledge of basic programming and scripting languages (i.e., PowerShell, Unix shell programming, and VB)
• Proven skill in the installation, repair, and maintenance of complex computer hardware and software
• Proven skill in time prioritization and management
• Proven skill in troubleshooting and problem-solving
• Experienced skill in the operation of computer equipment
• Experienced in oral and written communication

Supplemental Information

SUPERVISORY CONTROLS: The Deputy City Manager assigns work in terms of very general

instruction and guidelines. Completed work is reviewed for compliance with procedures, accuracy,

and the nature and propriety of the results.

GUIDELINES: Guidelines include technical manuals, user specifications, supervisory instructions,

federal, state, and city laws, and department policies and procedures. These guidelines require

judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied technical duties. Frequently changing computer

technologies and the need to communicate technical information to non-technical personnel

contribute to the complexity of the work.

SCOPE AND EFFECT: The purpose of this position is to assist with the performance of help desk,

systems analysis, design, and maintenance duties. Successful performance helps ensure the

efficient and effective provision of computer information services to all City departments.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, vendors,

and consultants.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve

problems, and provide services.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or computer table.

WORK ENVIRONMENT: The work is typically performed in an office or a computer room, outdoors, and occasionally in automobiles.