What are the responsibilities and job description for the Sr AMI System Analyst position at City of High Point, NC?
Salary : $78,047.84 - $105,930.24 Annually
Location : High Point, NC 27260
Job Type : Full-Time
Job Number : 6727
Department : Customer Service Administration
Opening Date : 01 / 07 / 2025
Closing Date : 2 / 7 / 2025 11 : 59 PM Eastern
Job Description
Who We Are
At the City of High Point, we celebrate the creator in everyone. Building on our rich cultural history steeped in industrialism and innovation, our employees seek not only to transform themselves, but the world around us. We are collaborators, we are makers, we are visionaries.
We invite you to explore the many opportunities to serve our community, by sharing your talents, skills, and expertise. You'll join a diverse team of over 1300 individuals dedicated not just to making a career, but a difference; because what we create in High Point, changes the world!
The City of High Point is currently seeking a AMI Sr. Systems Analyst that is responsible for managing the Advanced Metering Infrastructure (AMI) operations within the City of High Point, ensuring system integrity, optimal performance, and coordination among AMI analysts, meter technicians, and other team members. The role requires both strategic oversight of AMI project implementations and hands-on technical guidance to resolve operational issues. This position aims to ensure accurate, reliable data for utility management and customer service improvement.
Work is performed under the general supervision of the Customer Service Director.
Essential Tasks
- Ownership of Metering Operations :
Manage all aspects of AMI operations and ensure seamless integration with legacy meter reading processes still in use.
Supervise and coordinate the activities of AMI analysts, meter technicians, and other staff involved in metering operations.
Oversee the performance of the AMI system, including hardware, software, communication networks, and data management systems.
Maintain and oversee processes related to legacy meter reading systems.
Monitor and maintain high standards of data quality within the Meter Data Management System (MDMS) and Customer Information System (CIS).
Act as a liaison between Customer Service, Electric Utilities, IT, and other city departments to ensure efficient AMI operations and customer support.
Lead AMI-related projects, including upgrades, expansions, and integrations, while balancing budgetary and timeline constraints.
Establish and implement policies, procedures, and best practices for AMI and legacy meter reading operations.
Serve as the subject matter expert for customer inquiries related to AMI and metering services.
Ensure all metering operations adhere to federal, state, and local regulations, safety standards, and city policies.
Lead and coordinate AMI-related activities during emergencies or system disruptions, including outages or severe weather events.
Generate and present regular reports on AMI performance, meter reading accuracy, project progress, and key metrics to city leadership.
Qualifications
At least 7 years of experience with critical infrastructure systems, with at least 3 years in a supervisory capacity.
3 years AMI / MDM experience.
Acuity, far - clarity of vision at 20 feet or more. Must be able to see from a distance when administering and observing employment tests, operating a motor vehicle, or addressing an audience.
Light Work
Exerting up to 20 pounds of force occasionally; and / or
Reaching - Extending the hand(s) or arm(s) in any direction.
Ability to apply principles of logical thinking combined with knowledge of principles and practices of public personnel and employment laws to work tasks and handle practical situations, comprehend, and respond to a variety of situations in a timely fashion and exercise good judgment.
Using arithmetic and / or Statistics : Ability to direct and oversee the use of arithmetic and / or statistics in the preparation of a variety of tests and reports.
The ability to speak, read and write the English Language are required for this position.
The worker is subject to inside environmental conditions. Protection from weather conditions but not necessarily from temperature changes, however, on occasions the worker does have responsibilities outside the building and will be exposed to the various weather conditions.
No environmental hazards indicated for this classification
Data communication systems including copiers, printers, fax machine, calculator, pens, pencils, computers, Personnel Resolution, ordinances, manuals, scheduling forms, telephone, telephone directory and other work aids related to the job.
Our Commitments
The City of High Point is committed to be an Equal Opportunity Employer which celebrates diversity and seeks to attract and retain the best qualified partners in service to the Citizens of the City of High Point. The City of High Point is an at-will employer and employees may be terminated or may terminate their employment at any time with or without reason for any reason not prohibited by law.
The City of High Point is committed to classifying and compensating its employees fairly and equitably for the work they do, weighed with both the internal capabilities and the external market. While the job description is not intended to and does not create a contract of employment, we are excited to use this "living document" as a guide for managing performance and positions to ensure job descriptions are reflective of the current work required by the incumbent or expected by any candidate to whom an offer of employment is extended.
The City of High Point is committed to providing a safe, comfortable working environment to all employees. To that end, we are proud to comply with all Occupational Safety and Health Administration (OSHA) requirements, as well as make reasonable accommodations to candidates and employees as we are able in accordance with the Americans with Disabilities Act (ADA). Candidates selected for employment must undergo (a.) a drug screening, in accordance with the City's drug and alcohol policy and (b.) a background screening to determine whether there is any current, pending, or previous charge, conviction or other infraction deemed incompatible with service in the capacity for which the candidate is being hired. Certain positions are considered so critical to the health and safety of others that a candidate cannot be placed in any of those positions without passing a pre-placement physical exam. Successful results from these conditions will result in an offer of employment.
City of High Point - Benefits Overview Statement
The City of High Point offers a comprehensive benefits package to all regular full-time employees including vacation, holiday, and sick leave as well as medical, dental, vision, and life insurance. Employees in designated part-time positions may participate in some of the benefit programs offered to regular full-time employees.
Access the following link to view City of High Point Benefits and links to Benefit sites :
Benefits Overview
The Benefits Handbook provides a summary of benefits for City of High Point Employees. Benefits Booklet =
By completing these supplemental questions, you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the hiring manager. Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal. "See resume" is not an acceptable answer to any question. Resumes may be uploaded as a supplement to the online application. Resumes are not accepted in lieu of application and / or the Work History section.Yes, I understand and agree, No, I do not agree.
Do you have a Bachelor's degree in in business administration, public administration, political science, urban planning, or a closely related field?
Do you have at least seven years of experience with critical infrastructure systems, including three years in a supervisory role?
Have you worked with Advanced Metering Infrastructure (AMI) and Meter Data Management Systems (MDMS)? If so, for how long? If not, enter N / A.
Are you proficient in SQL and familiar with database architecture and reporting tools?
Do you have experience leading cross-functional projects and balancing budgetary and timeline constraints?
Required Question
Salary : $78,048 - $105,930
