AMI System Analyst

WHO WE ARE

At the City of High Point, we celebrate the creator in everyone. Building on our rich cultural history steeped in industrialism and innovation, our employees seek not only to transform themselves, but the world around us. We are collaborators, we are makers, we are visionaries.

We invite you to explore the many opportunities to serve our community, by sharing your talents, skills, and expertise. You'll join a dynamic team of over 1300 individuals dedicated not just to making a career, but a difference; because what we create in High Point, changes the world!

OUR CORE VALUES

• Integrity: Saying what we mean and consistently doing what we say with no desire other than the good of the citizens we serve. It means standing up for beliefs. 
• Responsibility: A continual process that emphasizes a high level of personal accountability by each member of the organization.
• Partnership: Adding competitive value and quality to the services provided to our residents, businesses, and visitors through responsible fiscal stewardship, increased innovation, greater use of technology, and expanded civic, neighborhood and regional partnerships. 

WHAT WE OFFER

The City of High Point offers a competitive salary commensurate with education and experience. We also offer generous benefits for full-time employees which include but are not limited to: 

• A guaranteed monthly pension upon retirement, vested after 5 years of service 
• Competitive medical, dental, and vision plans effective day one 
• 401K and 457B Retirement Plans 
• PTO earned within first year
• 12 Paid Holidays per year
• Tuition Reimbursement Plan

YOUR PURPOSE

This technical role plays a key part in ensuring the seamless operation of the Advanced Metering Infrastructure (AMI) and Meter Data Management System (MDMS) at peak performance. You’ll be responsible for maintaining the accuracy and reliability of data flow between the MDMS and Customer Information System (CIS), while also providing critical technical and operational support. Your contributions will directly enhance customer engagement, making a tangible impact on service quality and efficiency.

WHAT YOU’LL DO

System Monitoring and Data Analysis

• Create and manage queries and audit reports from MDMS, billing systems, and meter data collection software to support billing and operational efficiency.
• Monitor AMI network components (collectors, repeaters, meter radio modules) using the AMI Head-End System (HES) and MDMS, identifying trends or anomalies.
• Validate, estimate, and edit (VEE) interval data to ensure accurate and up-to-date meter readings.
• Analyze and troubleshoot anomalies in system data, reports, and hardware, proposing and implementing corrective actions.

Data Reporting and Integration

• Create and manage confidential data reports for internal and external stakeholders.
• Collaborate with engineers to refine key performance indicators (KPIs) for operational analysis, including transformer load and leak detection.
• Support system expansion by integrating new assets into AMI and MDMS.

System Maintenance and Optimization

• Assist with both scheduled and unscheduled system maintenance to ensure ongoing functionality.
• Recommend changes to enhance system performance and efficiency.
• Conduct gap analyses and gather requirements to support AMI/MDMS enhancements, documenting solutions for future needs.

Stakeholder Collaboration and Communication

• Coordinate with internal and external stakeholders to address issues, plan improvements, and implement new processes.
• Prepare and present clear, concise reports to stakeholders, including clients and conference attendees.
• Proactively communicate system status, issues, and resolutions across departments.

Issue Resolution and Troubleshooting

• Address system performance reports and take corrective actions on data exceptions, ensuring timely resolution.
• Escalate significant issues or trends to senior staff for further investigation.
• Participate in end-to-end testing of AMI systems to ensure operational readiness.

Process Improvement and Training

• Contribute to task groups focused on enhancing AMI system processes and methods.
• Assist in training staff to build AMI-related competencies.

Customer Support and Emergency Response

• Provide internal and external customer support for AMI-related inquiries.
• Offer technical support during storm responses or major emergencies.

Regulatory Compliance and Safety

• Ensure compliance with state, federal regulations, and city policies, including OSHA standards.
• Maintain confidentiality and manage sensitive information responsibly.

General Responsibilities

• Monitor data transfers to prepare customer billing.
• Attend local, state, and regional meetings on AMI/MDMS and related topics.
• Maintain computerized records and conduct analyses using various software tools.
• Stay informed on emerging trends in water and electric utility management.

Minimum Required Qualifications:

Formal Education

Bachelor’s degree from an accredited college or university, or equivalent combination of education, training, and work experience.

Professional Experience

• At least 3 years of experience with enterprise-level, critical systems.

• Strong understanding of information security principles and industry best practices.
• Minimum 3 years of experience with SQL, including writing queries for data analysis and reporting
• Experience creating reports and dashboards using tools like Power BI, Tableau, or similar
• Experience working with APIs or data integration processes to extract and analyze data from multiple systems.
• Familiarity with database access and architecture.
• Awareness of current industry trends.

Skills and Certifications

• Strong written and oral communication skills, with the ability to convey complex technical information to non-technical audiences.
• Relevant industry certifications required.
• Valid Driver’s License.

Preferred Qualifications:

• 3 years of AMI/MDM experience.
• Degree or coursework in computer/information sciences.

Physical/Mental Requirements:

Hearing/Speaking

• Ability to express and receive information verbally, essential for communicating with co-workers, citizens, and applicants.

Visual Abilities

• Acuity, far: Clear vision at 20 feet or more, necessary for tasks like administering employment tests, operating a motor vehicle, and addressing an audience.
• Acuity, near: Clear vision at 20 inches or less, needed for reviewing work-related documents.
• Depth perception: Ability to judge distance and space relationships.
• Field of Vision: Ability to see a wide span of area while focusing on one point.
• Accommodation: Ability to adjust focus quickly.

Physical Strength

• Light Work:
  • Exerting up to 20 pounds of force occasionally.
  • Exerting up to 10 pounds of force frequently.
  • Negligible force constantly for handling/moving materials related to the position.

Physical Demands

• Reaching: Extending arms or hands in any direction.
• Handling: Seizing, holding, grasping, or turning with hands.
• Fingering: Picking, pinching, or working primarily with fingers rather than the entire hand or arm.

Mental Activity/Requirements:

Reasoning

• Ability to apply logical thinking and public personnel/employment law knowledge to handle tasks and situations, exercise judgment, and respond appropriately.

Mathematics Ability

• Ability to oversee the use of arithmetic and statistics for preparing tests and reports.

Language Ability

• Proficiency in speaking, reading, and writing in English.

Environmental Conditions:

Physical Surroundings

• Primarily indoors, protected from weather conditions, though occasional outdoor responsibilities may expose the worker to various weather conditions.

Hazards

• No environmental hazards for this position.

Machinery/Tools/Work Aids/Other Equipment

• Use of data communication systems, copiers, printers, fax machines, calculators, computers, and other work-related tools such as manuals, scheduling forms, phones, and telephone directories.

OUR COMMITMENTS

The City of High Point is dedicated to fostering a work environment that values individuals from all backgrounds and seeks to attract and retain the most qualified partners in service to the citizens of High Point. As an at-will employer, the City allows employees to terminate their employment, or be terminated, at any time, with or without cause, as long as it is not prohibited by law."

The City of High Point is committed to classifying and compensating its employees fairly for the work they do, weighing both the internal capabilities and the external market. While the job description is not intended to and does not create a contract of employment, we are excited to use this “living document” as a guide for managing performance and positions to ensure job descriptions are reflective of the current work required by the incumbent or expected by any candidate to whom an offer of employment is extended.

The City of High Point is committed to providing a safe, comfortable working environment for all employees. To that end, we are proud to comply with all Occupational Safety and Health Administration (OSHA) requirements, as well as make reasonable accommodations to candidates and employees as we are able in accordance with the Americans with Disabilities Act (ADA). Candidates selected for employment must undergo (a.) a drug screening, in accordance with the City’s drug and alcohol policy and (b.) a background screening to determine whether there is any current, pending, or previous charge, conviction or other infraction deemed incompatible with service in the capacity for which the candidate is being hired. Certain positions are considered so critical to the health and safety of others that a candidate cannot be placed in any of those positions without passing a pre-placement physical exam. Successful results from these conditions will result in an offer of employment.

Application Deadline: Due to high candidate volume, this position may be removed earlier than the stated closing date. If interested, we encourage you to apply as soon as possible.

Salary : $70,793 - $96,081