What are the responsibilities and job description for the Supervising Lead Clinician position at City of High Point?
WHO WE ARE
At the High Point Police Department, our mission is twofold: safeguarding our city and strengthening our community ties. With a dedicated team of over 300 officers and professional staff, we are passionate about serving and protecting those who call High Point home.
As a proactive, data-driven agency, we take pride in being nationally recognized for excellence. Our department offers some of the finest in-house training in the country, along with numerous opportunities for growth, development, and career advancement.
A rewarding career awaits you here. Join our team and play a vital role in keeping High Point a safe and thriving place to live, work, and visit.
WHAT WE OFFER
The High Point Police Department offers a competitive salary commensurate with education and experience. We also offer generous benefits for full-time employees which include but are not limited to:
•A guaranteed monthly pension upon retirement
•Competitive medical, dental, and vision plans effective day one
•401K and 457B Retirement Plans
•PTO earned within first year
•12 Paid Holidays per year
•Tuition Reimbursement Plan
NOTE
Application Deadline: In the event of high candidate volume, this position may be removed earlier than the stated closing date. If interested, we encourage you to apply as soon as possible.YOUR PURPOSE
Join the City of High Point’s Alternate Response Team as a Supervising Clinician, where you'll play a vital role in responding to emergency calls alongside officers. Your expertise in mental health and crisis intervention will be key in screening, assessing, and providing immediate support to individuals in crisis—whether through telephonic de-escalation or on-site intervention.
This role goes beyond crisis response—you’ll be shaping community training programs, ensuring team adherence to professional standards, and collaborating with local mental health providers, hospitals, and public safety personnel to enhance community-based crisis intervention efforts. If you're self-motivated, a strong team player, and passionate about making a difference, this position is for you.
WHAT YOU’LL DO
•Participate in crisis telephone calls and determine appropriate responses, including field-based intervention, phone counseling, follow-up, or referrals.
•Provide external and internal training on crisis-related issues and attend professional and in-service training as required.
•Assist in developing and delivering community programs related to crisis intervention.
•Act as a liaison between public safety and local mental health agencies, hospitals, social and human services organizations, emergency service providers, civic and community groups, and court personnel.
•Maintain program records and documentation in accordance with policies, procedures, and state and federal laws.
•Represent the High Point Police Department on relevant boards or committees.
•Supervise, train, motivate, and evaluate team members to ensure compliance with legal and professional standards.
•Provide guidance to direct reports to ensure effective and efficient team operations.
•Operate standard office equipment including calculators, copiers, personal computers, printers, and relevant software.
•Enter and manage data using databases, spreadsheets, and word processing software.
•Utilize specialized software to ensure HIPAA compliance and maintain case management notes.
•Work outside the office and within the community as needed.
MINIMUM REQUIRED QUALIFICATIONS
•Master’s Degree or higher in Social Work, Mental Health Counseling, or a related field.
•Licensed Clinical Social Worker (LCSW) or Licensed Mental Health Counselor (LMHC).
•Experience in crisis intervention, trauma-informed care, and child abuse/neglect intervention.
•Established connections with local mental health and substance use agencies.
•Strong experience preparing reports and maintaining compliance with state and federal regulations.
•Excellent communication, leadership, and problem-solving skills.
•Detail-oriented with the ability to handle multiple projects in a fast-paced environment.
•Ability to work a flexible schedule and participate in on-call rotations if needed.
•Valid Driver’s License required.
PREFERRED QUALIFICATIONS
•Four to six years of related Crisis Response (ACTT, Mobile Crisis, Assertive Engagement etc.) experience including Supervisory Experience.
•Certified Commitment Examiner, LCAS
•Experience in mobile crisis response or similar crisis intervention work.
PHYSICAL & MENTAL ABILITIES
Communication & Sensory Abilities:
•Ability to effectively communicate in person and via telephone.
•Strong hearing and vision skills necessary for observing, assessing, and responding to crisis situations.
Mobility & Strength:
•Ability to move within the office and community settings.
•Occasionally lift up to 20 pounds.
Mental Agility:
•Ability to apply logical thinking and crisis intervention best practices.
•Quick decision-making and sound judgment under pressure.
•Competency in mathematical skills for reporting and analysis.
•Strong proficiency in written and spoken English.
Work Environment:
•Work takes place both indoors and outdoors, including community-based settings.
•No significant environmental hazards associated with the role.
•Use of standard office equipment, including computers, projectors, audio/video tools, two-way radios, and other materials necessary for training and documentation.
OUR COMMITMENTS
The City of High Point is dedicated to fostering a work environment that values individuals from all backgrounds and seeks to attract and retain the most qualified partners in service to the citizens of High Point. As an at-will employer, the City allows employees to terminate their employment, or be terminated at any time, with or without cause, as long as it is not prohibited by law.
The City of High Point is committed to classifying and compensating its employees fairly for the work they do, weighing both the internal capabilities and the external market. While the job description is not intended to and does not create a contract of employment, we are excited to use this “living document” as a guide for managing performance and positions to ensure job descriptions are reflective of the current work required by the incumbent or expected by any candidate to whom an offer of employment is extended.
The City of High Point is committed to providing a safe, comfortable working environment for all employees. To that end, we are proud to comply with all Occupational Safety and Health Administration (OSHA) requirements, as well as make reasonable accommodations to candidates and employees as we are able in accordance with the Americans with Disabilities Act (ADA). Candidates selected for employment must undergo (a.) a drug screening, in accordance with the City’s drug and alcohol policy and (b.) a background screening to determine whether there is any current, pending, or previous charge, conviction or other infraction deemed incompatible with service in the capacity for which the candidate is being hired. Certain positions are considered so critical to the health and safety of others that a candidate cannot be placed in any of those positions without passing a pre-placement physical exam. Successful results from these conditions will result in an offer of employment.
At the High Point Police Department, our mission is twofold: safeguarding our city and strengthening our community ties. With a dedicated team of over 300 officers and professional staff, we are passionate about serving and protecting those who call High Point home.
As a proactive, data-driven agency, we take pride in being nationally recognized for excellence. Our department offers some of the finest in-house training in the country, along with numerous opportunities for growth, development, and career advancement.
A rewarding career awaits you here. Join our team and play a vital role in keeping High Point a safe and thriving place to live, work, and visit.
WHAT WE OFFER
The High Point Police Department offers a competitive salary commensurate with education and experience. We also offer generous benefits for full-time employees which include but are not limited to:
•A guaranteed monthly pension upon retirement
•Competitive medical, dental, and vision plans effective day one
•401K and 457B Retirement Plans
•PTO earned within first year
•12 Paid Holidays per year
•Tuition Reimbursement Plan
NOTE
Application Deadline: In the event of high candidate volume, this position may be removed earlier than the stated closing date. If interested, we encourage you to apply as soon as possible.YOUR PURPOSE
Join the City of High Point’s Alternate Response Team as a Supervising Clinician, where you'll play a vital role in responding to emergency calls alongside officers. Your expertise in mental health and crisis intervention will be key in screening, assessing, and providing immediate support to individuals in crisis—whether through telephonic de-escalation or on-site intervention.
This role goes beyond crisis response—you’ll be shaping community training programs, ensuring team adherence to professional standards, and collaborating with local mental health providers, hospitals, and public safety personnel to enhance community-based crisis intervention efforts. If you're self-motivated, a strong team player, and passionate about making a difference, this position is for you.
WHAT YOU’LL DO
•Participate in crisis telephone calls and determine appropriate responses, including field-based intervention, phone counseling, follow-up, or referrals.
•Provide external and internal training on crisis-related issues and attend professional and in-service training as required.
•Assist in developing and delivering community programs related to crisis intervention.
•Act as a liaison between public safety and local mental health agencies, hospitals, social and human services organizations, emergency service providers, civic and community groups, and court personnel.
•Maintain program records and documentation in accordance with policies, procedures, and state and federal laws.
•Represent the High Point Police Department on relevant boards or committees.
•Supervise, train, motivate, and evaluate team members to ensure compliance with legal and professional standards.
•Provide guidance to direct reports to ensure effective and efficient team operations.
•Operate standard office equipment including calculators, copiers, personal computers, printers, and relevant software.
•Enter and manage data using databases, spreadsheets, and word processing software.
•Utilize specialized software to ensure HIPAA compliance and maintain case management notes.
•Work outside the office and within the community as needed.
MINIMUM REQUIRED QUALIFICATIONS
•Master’s Degree or higher in Social Work, Mental Health Counseling, or a related field.
•Licensed Clinical Social Worker (LCSW) or Licensed Mental Health Counselor (LMHC).
•Experience in crisis intervention, trauma-informed care, and child abuse/neglect intervention.
•Established connections with local mental health and substance use agencies.
•Strong experience preparing reports and maintaining compliance with state and federal regulations.
•Excellent communication, leadership, and problem-solving skills.
•Detail-oriented with the ability to handle multiple projects in a fast-paced environment.
•Ability to work a flexible schedule and participate in on-call rotations if needed.
•Valid Driver’s License required.
PREFERRED QUALIFICATIONS
•Four to six years of related Crisis Response (ACTT, Mobile Crisis, Assertive Engagement etc.) experience including Supervisory Experience.
•Certified Commitment Examiner, LCAS
•Experience in mobile crisis response or similar crisis intervention work.
PHYSICAL & MENTAL ABILITIES
Communication & Sensory Abilities:
•Ability to effectively communicate in person and via telephone.
•Strong hearing and vision skills necessary for observing, assessing, and responding to crisis situations.
Mobility & Strength:
•Ability to move within the office and community settings.
•Occasionally lift up to 20 pounds.
Mental Agility:
•Ability to apply logical thinking and crisis intervention best practices.
•Quick decision-making and sound judgment under pressure.
•Competency in mathematical skills for reporting and analysis.
•Strong proficiency in written and spoken English.
Work Environment:
•Work takes place both indoors and outdoors, including community-based settings.
•No significant environmental hazards associated with the role.
•Use of standard office equipment, including computers, projectors, audio/video tools, two-way radios, and other materials necessary for training and documentation.
OUR COMMITMENTS
The City of High Point is dedicated to fostering a work environment that values individuals from all backgrounds and seeks to attract and retain the most qualified partners in service to the citizens of High Point. As an at-will employer, the City allows employees to terminate their employment, or be terminated at any time, with or without cause, as long as it is not prohibited by law.
The City of High Point is committed to classifying and compensating its employees fairly for the work they do, weighing both the internal capabilities and the external market. While the job description is not intended to and does not create a contract of employment, we are excited to use this “living document” as a guide for managing performance and positions to ensure job descriptions are reflective of the current work required by the incumbent or expected by any candidate to whom an offer of employment is extended.
The City of High Point is committed to providing a safe, comfortable working environment for all employees. To that end, we are proud to comply with all Occupational Safety and Health Administration (OSHA) requirements, as well as make reasonable accommodations to candidates and employees as we are able in accordance with the Americans with Disabilities Act (ADA). Candidates selected for employment must undergo (a.) a drug screening, in accordance with the City’s drug and alcohol policy and (b.) a background screening to determine whether there is any current, pending, or previous charge, conviction or other infraction deemed incompatible with service in the capacity for which the candidate is being hired. Certain positions are considered so critical to the health and safety of others that a candidate cannot be placed in any of those positions without passing a pre-placement physical exam. Successful results from these conditions will result in an offer of employment.
Salary : $67,423 - $91,508
