Payroll/Accounts Payable Clerk

Job Summary

Under general supervision of the Finance Director and Administration. Responsible for a variety of routine to complex administrative services. Interact with customers to provide information in response to inquiries about products and services, take utility payments, handle and resolve complaints, and perform specialized tasks related to payroll, accounts payable, and water billing.

Essential Job Functions

The following duties have been provided as examples of the essential types of work performed by positions within this job classification. Management reserves the right to add, modify, change or rescind work assignments as needed. The goal of the Administrative Assistant is to keep the City Hall running smoothly while ensuring the customers are well taken care of. Some specific duties and responsibilities include:

· Process payroll, ensuring accurate and timely payment of wages.

· Manage accounts payable, including processing invoices and issuing payments.

· Handle water billing, including generating bills, processing payments, and addressing customer inquiries related to water services.

· Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints via work orders.

· Check to ensure that appropriate changes were made to resolve customers’ concerns.

· Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

· Resolve customers’ service or billing concerns by performing activities such as work orders, research, or appropriate adjustments.

· Complete contract forms, prepare change of address records, permits, or issue service discontinuance orders, using computers.

· Refer unresolved customer concerns to designated departments for further investigation or to appropriate supervisor.

· Determine charges for services requested, collect deposits or payments, or arrange for billing.

· Contact customers to respond to inquiries or to notify them of a claim investigation result, or any planned adjustments or inspections.

Supervisory Responsibility

· Receives direction from the Administration/Finance Department Heads.

Other Duties

· Customer service

· Getting detailed information

· Interacting with computers

· Communicating with persons outside organization

· Communicating with supervisors and peers

· Establishing and maintaining interpersonal relationships

· Making decisions and solving problems

· Updating and using relevant knowledge

· Processing information

· Filing

· Resolving conflicts and negotiating with others

· Organizing, planning and prioritizing work

· Collect deposits, payments or fees

· Execute sales or other financial transactions

· Maintain financial or account records

· Provide notifications to customer

· Provide work orders to department heads

· Refer customers to appropriate personnel

· Respond to customer concerns

· Follow up on supervisors’ instructions or task

Knowledge, Abilities and Skills

· Accounting knowledge and skills

· Payroll processing

· Accounts payable management

· Water billing procedures

· Desktop computer skills

· Microsoft 365

· Phone etiquette

· Customer and personal service

· Active listening

· Active learning

· English Language

· Clerical

· Basic math

· Effective communication

· Reading comprehension

· Critical thinking

· Service orientation

· Social perceptiveness

· Coordination

· Time management

· Complex problem solving

· Management of money and material resources

· Ability to take direction from supervisor and fellow staff

· Professionalism

Qualifications

Required Education and Certifications

· High school diploma or GED

· Accounting degree or equivalent experience preferred

License or Certificate

· Possession of a valid Arizona driver's license.

Position Type/Expected Hours of Work

· This is a full-time position working a 4/10 schedule.

· Regular organizational business hours: See HR for details of current schedule.

Special Requirements

· Adapt to unique and changing situations.

· Adapt to fast-paced environment professionally and effectively

· Adapt to multi-tasking

Physical Demands

· Sit, stand, walk, reach, talk, hear, see and demonstrate manual dexterity.

· Occasionally required to exert up to 20lbs of force or occasionally lift, carry, push, pull or otherwise move inventory.

· Specific vision abilities required by this job include close vision and the ability to adjust focus.

Other Duties

· Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

· Duties, responsibilities and activities may change at any time with or without notice.

This position is a “safety-sensitive” position and will be subject to random drug and alcohol testing.

This position is considered an “Essential” position to the city.

The City of Holbrook is an Equal Opportunity Employer

Job Type: Full-time

Pay: $35,852.00 - $50,228.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift

People with a criminal record are encouraged to apply

Education:

• Bachelor's (Preferred)

Experience:

• Accounting: 1 year (Required)
• Payroll: 1 year (Required)

Ability to Commute:

• Holbrook, AZ 86025 (Required)

Ability to Relocate:

• Holbrook, AZ 86025: Relocate before starting work (Required)

Work Location: In person

Salary : $35,852 - $50,228