Administrative Coordinator

POSITION OVERVIEW

Applications Accepted from: All Persons Interested

PN 36240

Division: Single Family

Reporting Location: 2100 Travis, Houston, TX 77002

Workdays & Hours: 8 am - 5 pm, Monday - Friday** Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

The City of Houston's Department of Housing and Community Development (HCDD) works to create safe, stable, and complete communities by funding projects related to affordable homes, public facilities, economic development, public services and infrastructure. Partnering with non-profit, governmental, and local entities, HCDD seeks to strengthen Houston's neighborhoods, provide true housing choice and execute the Mayor's vision for One Houston with complete communities throughout.

Key Responsibilities

• Maintains detailed knowledge of applicant eligibility, QA/QC, underwriting and closing functions to ensure applicants are meeting the financial criteria.
• Conducts a final QA/QC of files in OnBase to ensure files adhere to federal/state regulations and program guidelines.
• Reports status of applicant files. Identify critical activities and review forecasts with Administrative Manager.
• May process files on an as needed basis to ensure team is meeting productivity goals.
• Provides queue management for all eligibility programs.
• Attends meetings and conferences with public and private groups, city officials and with department leadership (may require working outside normal business hours).
• Participates in special projects as assigned by management.
• Ensures the sections emails are addressed to provide quality customer service.
• Assists in the development and documentation of processes, procedures and workflows. Identify and promote new ways to optimize delivery of administrative support to the division.
• Performs underwriting functions within the down payment assistance programs.

• Communicative: Engages co-workers of all levels of management in a professional and constructive manner.
• Results Oriented: Use confidence, creativity and focus to exceed expectations in successfully implementing plans/actions and taking ownership of assignments to achieve goals.
• Critical Thinker: Displays well developed analytical, critical thinking, and problem-solving skills.
• High-Performing: Highly functional in a dynamic, challenging environment, with the ability to anticipate and remove obstacles that slow down or prevent programs from delivering on stated objectives.
• Accurate: Sets and maintains high personal work standards, while demonstrating an attention to detail and a focus on quality.

MINIMUM REQUIREMENTS

MINIMUM EDUCATIONAL REQUIREMENTS
Requires a Bachelor's degree in Business Administration, Liberal Arts, or a related field.

MINIMUM EXPERIENCE REQUIREMENTS
Five years of administrative experience is required.

Substitutions:
Professional administrative experience may be substituted for the education requirement above, on a year-for-year basis.

MINIMUM LICENSE REQUIREMENTS
None

PREFERENCES

• At least three years of directly related experience
• Experience managing, organizing, and tracking a high volume of work with competing deadlines and changing priorities, and delivering high quality results in a fast-paced environment.
• Exceptional organizational skills, attention to detail, and the ability to manage multiple projects and competing priorities/deadlines
• The ability to develop and package high quality written communications that are clear, concise, well organized.
• Advanced research, analytical, and critical thinking skills
• Excellent customer service and relationship-building skills
• Flexibility in adapting to organizational change
• Advanced level proficiency in Microsoft Word, Excel, PowerPoint, OnBase, Adobe Pro, MS Access or other data base program/software, SharePoint, and SAP; with an ability to quickly grasp specialized software programs

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED
Department may administer skills assessment relevant to job description.

SAFETY IMPACT POSITION No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

Pay Grade 24

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832.394.6200.

If you need special services or accommodations, call 832.394.6200. (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EEO Equal Employment Opportunity
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.