What are the responsibilities and job description for the BARC CUSTOMER SERVICE REPRESENTATIVE position at City of Houston, TX?

Salary : $41,678.00 - $44,394.74 Annually

Location : 2700 Evella

Job Type : Full Time

Job Number : 35989

Department : Administration and Regulatory Affairs

Opening Date : 01 / 13 / 2025

Closing Date : 1 / 20 / 2025 11 : 59 PM Central

POSITION OVERVIEW

Applications Accepted From : All Persons Interested

Posting Number : 35989

Department : Administration & Regulatory Affairs

Division : BARC Animal Shelter and Adoptions

Section : Customer Service Licensing

Reporting Location : 2700 Evella St.

Workdays & Hours : Customer Service Monday - Friday 9 : 00AM - 6 : 00 PM

Subject to Change

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS

BARC Animal Shelter and Adoptions is Houston's municipal animal shelter and adoption center. BARC is looking for three applicants that possess :

A professional attitude in a fast-paced work environment

Highly developed sense of integrity and commitment to customer satisfaction.

Demonstrated passion for excellence with respect to treating and caring for customers.

Ability to communicate clearly and professionally, both verbally and in writing.

Capable of handling complaints and unpleasant customers.

Strong decision making and analytical abilities.

Strong detail orientation and communication / listening skills.

Possess a strong work ethic and team player mentality.

RESPONSIBILITIES :

Work consists of following up and resolving all customers' requests accurately, investigating specific situations, ensuring all are resolved professionally and adequately while providing detailed transcripts in the system to track all work.

Educate the public on all current BARC information (Adoptions, Spay / neuter, Wellness, Registration, etc.)

Collects, balances, and deposits daily revenue from daily transactions using shelter software in compliance with established financial accounting procedures.

Compiles and maintains accurate reports and data entry records of services rendered.

Records accounts of exchanges as well as original correspondence to customers.

Works on special assignments and at organized events to promote BARC and educate citizens within the community.

Performs other special duties and projects as assigned.

WORKING CONDITIONS

This position is physically comfortable most of the time with occasional periods of standing, stooping, bending and / or light lifting of materials up to 10 pounds, reaching over-head at times, swift walking and work in indoor / outdoor weather conditions.Minor discomforts of some animal odors.

MINIMUM REQUIREMENTS

EDUCATION

High School Diploma or GED required.

Basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc.

EXPERIENCE

Two years of administrative or customer service-related experiences are required.

An associate's degree may be substituted for the two-year experience requirement.

LICENSE None

PREFERENCES

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

Preferences shall be given to candidates that possess excellent customer service skills; working with the public; and working with animals.

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED

Department may administer skills assessment test.

SAFETY IMPACT POSITION - Yes

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

PAY GRADE : 15

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at : www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting : or call (832) 393-0450.

If you need special services or accommodation, call (832) 393-0450. (TTY 7-1-1). If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of the information provided.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include :

Medical

Dental

Vision

Wellness

Supplemental Insurance

Life insurance

Long-term disability

Retirement pension

457 deferred compensation plan

Employee Assistance Program

10 days of vacation each year

11 city holidays, plus one floating holiday

Compensable Sick Leave

Personal Leave

Flexible schedules

Hybrid-Telework for eligible positions

Professional development opportunities

Transportation / parking plan

Section 125 pretax deductions

Dependent Care Reimbursement Plan

Paid Prenatal, Parental and Infant Wellness Leaves

Healthcare Flexible Spending Account

For plan details, visit

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

Which best describes your education?

High School Diploma / GED

Associate degree

Bachelor's Degree

Master's Degree or Beyond

None of the Above

Please select the scenario which best describes your administrative / customer service experience.

6 months - 1 year

1 year, but less than 2 years of experience

2 years, but less than 3 years of experience

3 years, but less than 4 years of experience

4 years or more experience

I do not have any administrative / customer service experience.

How many years of verifiable experience do you have working in an environment requiring regular animal interactions?

Less than 1 year

1 year but less than 2 years

2 years but less than 4 years

More than 4 years

None of the above

Which of the following verifiable customer service interactions do you have the most experience? (Check all that apply apply)

Over the phone

Face-to-face

Online Chat Assistance

None of the above

Please indicate languages, other than English, in which you are fluent (reading, writing, and / or speaking). Check all that apply

Spanish

German

French

Vietnamese

Other Languages

I am not bilingual

Are you able to work weekends?

Are you currently a BARC employee?

Required Question

Salary : $41,678 - $44,395

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What are the responsibilities and job description for the BARC CUSTOMER SERVICE REPRESENTATIVE position at City of Houston, TX?

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