What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE III - PARTS COUNTER position at City of Houston, TX?
POSITION OVERVIEW
Applications accepted from: Fleet Management Department ONLY.
Section: PARTS
Reporting Location: TBD*
Workdays and Hours: M-F 6am-2:30pm (may require working weekends, holidays and shifts*)
- Subject to change
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
The Fleet Management Department is seeking candidates who can provide support within the Parts Room. Provide general information to Technicians and Shop Managers. Serve as a "Lead Person" in the absence of the Customer Service Manager, providing training and customer assistance for quality service. Directs the operation of "Just In Time" warehouse storage areas, receiving areas or inventory controls and material management facility while overseeing Customer Service Operation. Performs Automotive Parts support functions in the ordering, purchasing, receiving, stocking, storing, issuance, distribution, maintenance and repair of various parts, tools, materials, supplies, equipment, inventory or surplus property. The selected candidate will assist in part delivery when needed and other duties as assigned.
WORKING CONDITIONS
The position is physically comfortable most of the time with occasional periods of stooping, bending and/or lifting of materials up to 50 pounds. General office conditions. May require long periods of standing at the counter.
This is a FLEET MANAGEMENT DEPARTMENT Position at the Tier I Level.
This is a FLEET MANAGEMENT DEPARTMENT Position at the Tier I Level.
MINIMUM REQUIREMENTS
EDUCATIONAL REQUIREMENTS:
Requires a high school diploma or a GED.
EXPERIENCE REQUIREMENTS:
Three years of administrative or customer service related experience are required.
Substitutions: Associate’s degree may be substituted for up to two years of experience. Bachelor’s degree may be substituted for the years of experience.
PREFERENCES
Preference will be given to candidates with (SAP and M5 experience) working knowledge of Light duty, medium duty and HD parts experience.
Knowledge of Microsoft (Excel) programs is a plus.
Candidates must be able to work independently and possess excellent interpersonal, communication and computer skills.
The candidate should be willing to cover multiple locations and work well in a team environment.
Will require a valid driver's license and compliance with the City of Houston's driving policy AP 2-2.
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**
Knowledge of Microsoft (Excel) programs is a plus.
Candidates must be able to work independently and possess excellent interpersonal, communication and computer skills.
The candidate should be willing to cover multiple locations and work well in a team environment.
Will require a valid driver's license and compliance with the City of Houston's driving policy AP 2-2.
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**
GENERAL INFORMATION
SELECTION/SKILLS TESTS REQUIRED
None; however, the department may administer a skills assessment test.
SAFETY IMPACT POSITION - YES
if Yes- this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
Pay Grade- 16
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832-393-6049).
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
If you need special services or accommodations, call 832-393-6049. (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE – Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
Employer
City of Houston
Address
901 Bagby St
Houston, Texas, 77002
Website
https://www.houstontx.gov/
