What are the responsibilities and job description for the Customer Service Representative position at City of Hutto?
Salary : $23.88 - $26.36 Hourly
Location : Hutto, TX
Job Type : Full Time
Department : Finance
Division : Utility Billing
Opening Date : 01 / 14 / 2025
Closing Date : 1 / 26 / 2025 5 : 00 PM Central
FLSA : Non-Exempt
Position Overview
Title : Customer Service Representative- Utility Billing
Department : Finance
Status : Full-Time
FLSA : Non-Exempt
POSITION OVERVIEW
Under general supervision of the Customer Service and Utility Billing Manager, the Customer Service Representative provides information and accurately answers questions pertaining to city utility accounts.
ESSENTIAL DUTIES
- Responsible for payment processing by posting customer payments accurately; balances totals and posts to correct transaction codes
- Maintains and reconciles cash drawer
- Processes checks, cash, money orders, and credit card transactions
- Completes clerical duties by documenting adjustments for penalty removal and payment correction
- Carries out various correspondence
- Notates and enters information pertaining to customer interactions
- Provides excellent customer service internally and externally
- Completes all customer interactions promptly and efficiently
- Answers routine and complex billing questions
- Responds to customer inquiries regarding leaks, sewer-averaging, special circumstances, and erroneous billing
- Interprets ordinances as pertains to the Utility Department
- Researches policies questioned by customers in order to provide accurate responses
- Processes work orders and files various documents
- Responds to large volume of phone calls pertaining to billing, city regulations and procedures, requests for new, final and / or transferring services and public inquiries
- Responsible for specific assigned tasks as needed for penalty processing, draft positing, generating cutoffs, returned mail, website updates as needed
- Performs other duties as assigned
EDUCATION, CERTIFICATIONS, LICENSES & EXPERIENCE
High School Diploma or GED equivalent
2 years of Customer Service experience
Utility Billing experience preferred
PHYSICAL DEMANDS
This position is primarily sedentary, requiring an individual to sit at a desk for long periods of time, working on a computer.
Must be able to lift up to 20 lbs.
CORE VALUES
This position requires an individual to align with and maintain the standard as set by our organization's Core Values :
Integrity- Communicating honestly, being accountable, upholding moral principles, and supporting our organization's values
Collaboration- Showing teamwork is equally as cherished as individual achievements by celebrating positive outcomes together
Consistency- Producing an accomplished standard of work in the workplace
Servant leadership- Actively listening to exert a positive influence
Mutual respect- Valuing opportunity, unique contributions, and each other
Forward-thinking- Considering needs, listening to team members, and thinking innovatively
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
The City of Hutto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard of race, color, religion, age, sex, national origin, disability, marital status, genetics, protected veteran status, sexual orientation or any other protected characteristic under applicable law.
At the City of Hutto we are committed to a comprehensive benefit program that helps our employees stay healthy, feel secure, and maintain a work / life balance. We offer free medical, dental, vision, life insurance, and short and long term disability for employees, and the ability to purchase plans for family members. The City of Hutto also provides :
Salary : $2,500
