What are the responsibilities and job description for the Parking Facility Operator position at City of Jacksonville, FL?
Job Description
Are you looking for a position with a work/life balance? Do you want to earn four (4) weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered “yes” to any of these questions, you need to complete your application now. Work for the city you love!!!
The Downtown Investment Authority Department is actively seeking a Parking Facility Operator.
Did you know as a City of Jacksonville employee, you would also have twelve (12) paid holidays and a personal leave day as well? In addition to health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after ten (10) years of public service and on-time payments.
This is customer service work at the vocational level in providing assistance with automated parking devices, collecting parking fees, providing parking instructions, and maintaining a public parking facility. Work requires knowledge of uninvolved, standardized work routines used in collecting fees and maintaining parking facilities which involves the use of equipment or machinery and can be learned on the job within several months. Contacts are primarily for the purpose of receiving and exchanging information, requiring normal courtesy, tact and effectiveness in dealing with others. Work follows established routines, standing instructions, and established procedures. Work is repetitive however exercising good judgment is required to ensure satisfied customers. Work is performed in a booth or office and field environment, but the risks and hazards are minimal, known, predictable, and controllable. Uses two-way radio and operates personal computers and other office equipment. The physical demands consist mainly of observing, sitting and sustained periods of walking or standing in different climates. May be required to lift objects weighing up to 50 pounds to include parking equipment parts, barricades, cleaning equipment, etc. Work includes night, weekend, and city-observed holiday operations in extreme weather conditions. The work is performed under immediate supervision where the work assignments are well-detailed and well-prescribed by a superior or covered by established procedures and the worker is not permitted to deviate from established procedures.
Examples of Work
- Monitors customer interaction with the facility ensuring their experience is safe, clean, effortless, and friendly.
- Monitors all automated parking devices and provides preventative maintenance and repair as necessary.
- Assists customers with the use of automated parking devices, issues tickets/invoices and/or observes customers obtaining tickets upon entry.
- Monitors assigned facility by walking the facility and ensuring the environment is safe and clean; takes necessary action to correct any situation to the contrary.
- Computes parking fees, collects money, makes change, and accounts for funds received adhering to the established cash collection policy.
- Loads ticket dispenser; sets clocks for proper time and date; uses two-way radio; and operates control gates as necessary.
- Observes activity in the facility and reports illegal or unauthorized parking, misuse and abuse of city property, or suspicious activities.
- Works after normal hours for special events by selling tickets for parkers.
- Retrieves reports from automated parking devices, resets computers as needed.
- Reads and complies with written instructions or procedures.
- Operates standard office equipment to include personal computer using word, spreadsheet, database, and related software and two-way radio.
- May operate and/or perform minor maintenance on mobile sweeper.
- Demonstrates proficiency in the City of Jacksonville's competencies.
- Performs related duties as required.
Knowledge, Skills and Abilities
- Knowledge of Public Parking Division Policies and Procedures Manual.
- Knowledge of various types, operation, and uses of equipment, parts, and supplies utilized within the division.
- Ability to coordinate, plan, and implement work schedule and special event schedule for each month.
- Ability to compute parking fees, collect money, make change, and account for funds received.
- Ability to read, comprehend, and apply written material.
- Ability to operate standard office equipment to include personal computer using word, spreadsheet, database, and related software, and other equipment utilized in operating and maintaining parking facilities.
- Ability to read and write English.
- Ability to follow verbal and written instructions.
- Ability to establish and maintain satisfactory working relationships with other employees and the public.
- Depending on assignment, must have ability to travel between various locations to meet the assignments of the position.
Open Requirements/Supplemental Information
- Ability to read and write English.
- Public or private parking industry experience preferred.
- Must be bondable.
LICENSING/CERTIFICATION/REGISTRATION:
- Depending on assignment, a valid driver's license may be required and must be maintained during employment in this class.
- Depending on assignment, must qualify for prior to appointment, obtain, and maintain during employment in this class a City of Jacksonville certification as a public driver.
OTHER REQUIREMENTS:
- The probationary period for this class is six months.
A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at www.jacksonville.gov. Work history is required for all employment/volunteer work in which qualifications are being based. When meeting/basing qualifications on education, a copy of your college transcript, with your social blacked out, is required with your application. Transcripts do not need to be official, but must state your name, the school’s name, classes taken, grades received, type of degree, and date degree was conferred.
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Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled.
If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: http://www.coj.net/departments/employee-services/veterans-preference.
If a candidate believes he or she was not afforded veteran’s preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to:
Florida Department of Veterans Affairs
Attention: Veterans’ Preference Coordinator
11351 Ulmerton Road, Suite 311-K
Largo, FL 33778-1630
Email: VeteransPreference@fdva.state.fl.us
