Business Process Analyst

Are you looking for a position with a work/life balance? Do you want to earn four (4) weeks off during your first year of employment? Do you want low and no-cost health insurance options? If you answered "yes" to any of these questions, you need to complete your application now. Work for the city you love!!'

Did you know as a City of Jacksonville employee, you would also have twelve (12) paid holidays and a personal leave day as well? In addition to health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after ten (10) years of public service and on time payments.

The Duval Clerk of Court is seeking a Business Process Analyst (BPA) to join our Strategic Improvement Department to further enhance operational efficiency and provide outstanding customer service. The BPA is responsible for analyzing and documenting current business processes. They collaborate with management, process owners, and customers to develop and implement improved business models. The role assists in the creation and tracking of value-based performance indicators for operations within the office and helps to ensure process adherence to the Clerk’s mission. The ideal candidate will have a strong background in process optimization, LEAN methodologies, continuous improvement as well as project management. This role requires a strong ability for identifying inefficiencies and implementing effective solutions to enhance operational performance. The ideal candidate will embrace the exploration of emerging technologies such as machine learning and process automation to identify opportunities for enhancing business processes. The BPA should understand how these technologies could integrate with or improve current workflow models and contribute to innovation and efficiency.

• Documents current business processes using business models, workflow diagrams, and detailed written explanations.
• Develops process improvement solutions and recommendations that align with Clerk initiatives and priorities.
• Extracts and performs analysis of data from various operational systems.
• Learns how the Clerk technology systems work with current workflow processes
• Assesses the impact of changes to related business processes and develops cost/benefit analysis.
• Conducts research to identify "best practice" process models.
• Research and review legislative requirements for business processes.
• Acts as liaison between departments to facilitate consistency in business processes.
• Collaborates with cross-functional teams to design and execute process improvement initiatives.
• Develops performance indicators to measure the results of the process effectiveness.
• Uses effective communication and change management practices.
• May need to travel to various Clerk locations within Jacksonville with occasional travel possible for educational conferences within the State of Florida.
• Communicates effectively, verbally and in writing.
• Frequent contact with internal and external customers, consultants, vendors, and other government agencies.
• This position works under limited supervision.
• Will often work on more than one project at any one time.
• Prioritizes and evaluates time and resource requirements to meet deadlines.
• Performs other duties as assigned.

• Ability to work collaboratively with diverse teams and communicate effectively.
• Ability to facilitate group discussions and focus groups for effective outcomes.
• Excellent problem-solving skills and attention to detail.
• Ability to quickly learn and interact with various technology and computer management systems.
• Strong skills in identifying optimal solutions to enhance processes.
• Ability to extract, format and analyze data using tools such as Excel spreadsheets  
• Monitor and measure the effectiveness of implemented changes and adjust strategies as necessary.
• Demonstrated experience in interactive group techniques, functional analysis, and process flow analysis sufficient to facilitate change management and other management improvements.
• Demonstrated experience in process analysis projects through post-implementation analysis.
• Demonstrated project management experience
• Ability to create clear documentation
• Ability to create project plans and detailed work schedules
• Ability to create and present findings in a professional manner to all levels of the organization, including Clerk Executives and other government process stakeholders.
• Knowledge of LEAN methodologies and tools, including value stream mapping, 5S, Kaizen, and root cause analysis is helpful.

This is an appointed position that serves at the pleasure of the appointed authority. 

• A four-year (4) combination of education and/or experience in business process analysis and project management. 
• Bachelor's degree in information systems, Business Administration, Accounting, Engineering or related field from an accredited institution - preferred. 
• Proficient in data management tools, including Microsoft Excel and SQL databases.
• Proficient in creating clear PowerPoint presentations as well as process flow charts using graphical tools such as Microsoft Visio.

LICENSING/ CERTIFICATION/REGISTRATION:

• PMP (Project Management Professional) certification or demonstrated project life-cycle management experience - required.

• LEAN certification (e.g., Six Sigma Green Belt, LEAN Practitioner) - preferred. 

A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at www.jacksonville.gov. Work history is required for all employment/volunteer work in which qualifications are being based. When meeting/basing qualifications on education, a copy of your college transcript, with your social blacked out, is required with your application. U.S. transcripts do not need to be official, but must state your name, the school’s name, classes taken, grades received, type of degree, and date degree was conferred. Transcripts outside the U.S. must be converted to U.S. standards.

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Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled.

If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: http://www.coj.net/departments/employee-services/veterans-preference.

If a candidate believes he or she was not afforded veteran’s preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to:

Florida Department of Veterans Affairs

Attention: Veterans’ Preference Coordinator

11351 Ulmerton Road, Suite 311-K  

Largo, FL 33778-1630 

Email: VeteransPreference@fdva.state.fl.us