Community Services Specialist - Part Time

Objective & Relationships

The residents of Janesville choose this community, not just as a place to live, but as a place to realize life’s opportunities. We strive to sustain a community culture where differences are recognized, understood, and appreciated. As such, the City of Janesville recognizes the importance of developing an environment where diversity is not merely accepted but embraced and celebrated. As public servants, we believe everyone has the right to be treated with dignity and respect. To this end, we will diligently recruit and retain the most talented employees in an environment that fosters maximizing one’s potential. Therefore, we encourage individuals from all backgrounds, perspectives, and experiences to consider employment with the City of Janesville and serve the residents of “Wisconsin’s Park Place”.
OBJECTIVE:
Under the general supervision of the Patrol Supervisor this non-sworn position performs the duties of Animal Control services, parking enforcement, ordinance enforcement, and at the direction of his/her supervisor, performs other duties that do not require a sworn police officer to perform.
RELATIONSHIPS:
Reports to: Police Sergeant

Has work contacts with City elected and appointed officials, Department, Division, and Office Heads, City employees, and the general public.

Supervises: Has no regular supervisory duties.

Essential Duties

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This list is illustrative only and is not a comprehensive listing of all functions and duties performed by the incumbent. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Conducts parking enforcement in the Central Business District, issues parking citations for parking violations as set forth in the General Ordinances of the City of Janesville.
• Conducts investigations of selected violations of the General Ordinances of the City of Janesville as determined and directed by the Police Sergeant.
• Assists sworn officers in other parking enforcement and/or control matters.
• Responds to animal related calls for service, as assigned, including confiscating, chasing, capturing, rendering aid to, and/or securing a feral or domesticated animal, as well as transporting and releasing to owner or admittance to an animal hospital.
• Prepares a variety of daily and other reports related to crimes, accidents, and other duties; maintains logs, completes forms, and prepares reports, as requested.
• Reports any criminal activity to supervisory personnel.
• Counsels those seeking help and assists them to determine the most appropriate resources.
• Other duties as assigned or required before or after the regular work day.
• Follows all safety regulations, policies, and procedures; reports all unsafe conditions and acts to supervisor; reports all accidents to the supervisor immediately whenever possible; follows recognized safe work practices.
• Performs other special projects and other job duties as assigned or required during regular and non-business hours.
• All employees may be assigned by the City Manager or their designee to perform duties and assume responsibilities that are outside the scope of their work duties when the City Manager has declared a City disaster or the City Emergency Operations Center has been initiated.

Minimum Position Requirements/Qualifications

The requirements listed below are necessary to perform the essential duties of the position.

• A High school diploma or equivalent is required
• No felony convictions.
• A valid, state-issued driver’s license at time of hire is required.

• Current enrollment in an accredited college or university pursuing a degree in criminal justice, police sciences, or closely related field is preferred.

• Working knowledge of the operations, rules, and regulations pertaining to the field of criminal justice.
• General knowledge of basic traffic and parking regulations.

• Organizational and time management skills to prioritize duties and accomplish a high volume of work product while adapting to constant changes in priority.
• Exceptional communication skills, paired with a strong customer service background, and effective interpersonal skills.
• Collaboration skills to effectively work with others to achieve common goals through communication, teamwork, and problem-solving.
• Excellent written and verbal communication skills
• Excellent interpersonal, customer service, and organizational skills to appropriately interact with the public as a representative of the department and the City.
• Excellent organizational, analytical, judgment, and problem-solving skills.
• Safely working with domesticated and feral animals.
• Basic level of technical proficiency skills, including computer applications and software such as Microsoft Office.

• Ability to compose routine correspondence, logs, and routine reports in a clear, concise, logical, and effective manner, utilizing proper grammar, spelling, punctuation, sentence structure, and tone.
• Ability to perform basic mathematical calculations, including the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals, and to compute percentages.
• Ability to manage multiple projects simultaneously, adapt to changing priorities, and to work smoothly and cooperatively on a variety of projects.
• Ability to understand complex instructions and procedures, and prioritize and complete assignments with limited supervision and in compliance with department standards.
• Ability to maintain confidential information in an ethical and professional manner.
• Ability to maintain a positive attitude and professional demeanor when interacting with the public.
• Ability to de-escalate conflict in dealing with the public.
• Ability to maintain composure in stressful situations.
• Apprehend sick or injured animals and transport animals to designated safe places; ability to apprehend stray and/or biting animals in order to transport as needed to a kennel for observation or holding pending owner identification.
• Effectively and efficiently organize and complete work in a timely manner and with attention to detail.
• Work under pressure in a fast-paced environment with fluid priorities, frequent interruptions, and multiple, sometimes competing, work assignments, with accuracy and attention to detail.
• Adapt to changing department priorities or needs.
• Ability to make decisions according to applicable laws, regulations, established procedures, and the directives of the City Manager and City Council.
• Ability to learn and apply new technology and computerized systems/building systems in order to detect and diagnose operational problems and maintenance needs.
• Ability to comply with all safety policies, practices, and procedures, and report all unsafe activities or conditions to supervisor.
• Ability to maintain a valid, state-issued driver’s license.

• Establish and maintain effective working relationships with City appointed and elected officials, Department, Division, and Office heads, City employees, consultants, developers, architects, engineers, realtors, surveyors, community interest groups, other governmental agencies, and the general public.
• Exhibit exceptional professionalism, tact, and decorum in all areas of work duties.
• Strong ethics base built upon integrity, honesty, initiative, and respect; maintain strict confidentiality.
• Interact positively with a diverse group of individuals, and work effectively both as part of a team and independently.
• Embrace and actively promote an inclusive and equitable work environment.
• Conduct all business and working relationships in an accurate, fair, equitable and highly ethical manner.
• Work with the public in a fair and consistent manner, maintaining objectivity and excluding personal bias while performing job duties
• Reliable, timely, and proactive in the completion of duties, meeting deadlines and responding to inquiries.
• Work with others in a positive and supportive manner to solve problems, generate ideas, and accomplish division and City goals.

Supplemental Information

Motor vehicle; basic office equipment including personal computer, printer, scanner, telephones, photocopier, and fax machine. Basic tools and equipment necessary to perform job tasks and functions including, but not limited to, 2-way radios, first-aid equipment, animal handling/restraint equipment, personal protective equipment.
WORKING CONDITIONS AND PHYSICAL FACTORS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
conditions. The employee may be exposed to dangerous animals. The employee, on occasion, will work in an office environment. An individual in this position is frequently involved in sedentary work, which requires sitting for the majority of the time. This position occasionally walks, stands, stoops, kneels, crouches, crawls and exerts up to 75 pounds of force by lifting, carrying, pushing or pulling objects. The employee is frequently required to see/observe, talk/speak and listen/hear; use their hands to finger, handle, feel or operate objects and equipment; repetitive arm, wrist, hand and eye movements are included. There is frequent twisting, reaching, wrist turning and grasping. The employee may be required to climb or balance. The noise level is generally quiet to moderately noisy.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Hand-eye coordination is necessary to operate computers and various pieces of equipment. Employee is required to use cognitive ability to reason, analyze and verbalize thoughts and ideas. Requires the ability to recognize and identify similarities or differences between characteristics of colors, shapes and sounds associated with job-related objects, materials or tasks.
The employee will be required to operate a motor vehicle. The employee will spend a large portion of the work shift outside of the police department meeting or speaking with the public.

A flexible, Monday – Sunday, 20-hour work schedule is required for this position.

DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position, or is responsive to the needs of the City of Janesville.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
The City of Janesville, Wisconsin, is an Equal Employment Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.