Animal Services Community Engagement Liaison (Administrative Officer)

Full-time position available with the Neighborhood Services Department Animal Services Division, location is TBD, in the Kansas City area.
Salary Range: $4,619-$6,928/monthly
Normal Work Days/Hours: Monday-Friday 8:00 a.m.-5:00 p.m.
Application Deadline Date: April 1, 2025

• Attends meetings of community organizations for the purpose of developing a district presence in the community and serving as a liaison between external stakeholders.
• Collaborates with internal and external stakeholders for the purpose of building effective communications, enhancing relationships, and ensuring a high quality of customer service/satisfaction is delivered to Kansas City, MO residents.
• Solicits feedback from external stakeholders for the purpose of improving services and programs provided and forecasting future needs of the department.
• Recommends responses and action plans as a result of interactions with external stakeholders ensuring effective communication practices to meet service goals and to provide community visibility to the ASD.
• Develops, plans, coordinates and/or assists with community outreach activities.
• Gather and maintain information regarding the Kansas City, MO, community ecosystem, including the limitations of, and access to, resources and supportive services. Assess and monitor demographic data related to the community, the community’s needs and the correlation of available programs.
• Compose or prepare detailed and accurate correspondence, case notes, narrative and technical reports, heat maps, notifications, and other related documents including state and city forms and documents related to animal services, using computer-based applications.
• Develop, assess, and track measurable data and trends in community impact and operations. Continually monitor for opportunities to increase impact. Assist the Chief in the identification and evaluation of opportunities to improve program effectiveness on the basis of participation and achievement of stated goals and make recommendations and/or modifications to improve performance. Assist in implementation and participation in outcome measurement processes and other evaluation programs.
• Performs other duties assigned.

REQUIRES an accredited Bachelor’s degree and 3 years of professional experience in business or public sector administration to include at least 2 years performing administrative and/or supervisory work involving more complex projects or programs; OR an equivalent combination of qualifying education and experience with at least 2 years performing administrative and/or supervisory work involving more complex projects or programs. Preference for applicants with community engagement experience.

URGENT!!! CRITICAL RECRUITMENT INFORMATION

Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.

In order for a resume to be used in lieu of an application the resume must have been submitted online via the City’s Applicant Tracking System.

Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.

The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.

For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.

Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.

If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy

The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org.

If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans’ points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during “wartime” and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code § 4211).