Customer Service Specialist PT-KPL

Salary : $21.17 - $24.20 Hourly

Location : Kenosha, WI

Job Type : Regular - Part Time

Job Number : 20250989

Department : Library

Opening Date : 02 / 04 / 2025

Closing Date : 2 / 28 / 2025 4 : 30 PM Central

General Overview of Position

General Summary

Under the general direction of a Library Branch Manager and / or Department Head, this position manages library user accounts, and interacts with the public to perform circulation, basic reference, technology, and readers advisory services at the first point of service.

• Please Note : This job description is not intended to be an exhaustive list of all duties, responsibilities, or

qualifications associated with the job. Duties, responsibilities or qualifications may change at any time

with or without notice.

Scheduling flexibility is imperative. Standard hours may include day and / or evening hours to include weekdays and weekends. The schedule may also vary depending on the needs of the library.

The Board and Staff of the Kenosha Public Library are committed to building a diverse workforce and a culture that values and demonstrates cultural competency. The successful candidate will :

Example of Duties & Responsibilities

Principal Duties and Responsibilities

Essential Job Functions

General Job Functions

Reporting Relationship

Reports to a Department Head or Library Branch Manager

FLSA Status

Non-Exempt

Eligible to Telework

Requirements

Knowledge, Skills, and Abilities Required

Knowledge, Skills, and Abilities Preferred

Physical & Working Conditions

CITY OF KENOSHA SUMMARY OF BENEFITS

For Nonrepresented Regular Part-Time and Temporary Employees

Excludes Crossing Guards and Library employees.

Regular part-time and temporary employees are covered under the Rules & Regulations of the City of Kenosha's Civil Service System as non-represented employees. Regular part-time employees may be eligible for benefits based upon hours worked per year. Not all employees will be eligible for the benefits listed below. Wages and benefits provided by the Library may be different than those listed below. Please contact the with questions.

Wages

The wage range for each City job classification is set by a compensation plan approved by the City of Kenosha. The wage rates for some nonrepresented part-time positions are divided into steps; others may only have one set rate of pay. If applicable, employees normally start at the first step (Step 1 / A). Subsequent step increases, if any, are typically awarded at one (1) year intervals and are based upon minimum achievement of a satisfactory evaluation.

Part-time and temporary employees are paid an hourly wage based on their classification.

Library personnel are paid based on a wage schedule set and approved by the Library Board. Please refer to the currentfor more information.

Direct Deposit

Payroll is made by for all employees. Employees must designate a checking or savings account (of their choice) at the time of hire. Salaried employees are paid on the 15th and last day of each month. Hourly employees are paid weekly on Fridays for the hours worked in the previous work week (Sunday - Saturday).

Pension

Employees who meet Department of Employee Trust Funds (ETF) eligibility requirements are enrolled in the and are required to contribute one-half of the yearly pension contribution percentage as determined by WRS. The City contributes the other half of the total required amount into the employee's retirement account. The current contribution rate for non-represented (general) employees is 13.1%. The total contribution is calculated based on gross wages paid to the employee for each pay period.

Life Insurance

Term group life insurance coverage is provided to employees who participate in the WRS through the Coverage amount is based on annual salary rounded to the next highest $1,000. The premium for Basic Plan coverage is paid by the City for active employees. Additional coverage and / or supplemental levels of coverage are available to employees at their own expense. Coverage becomes effective on the first of the month following thirty (30) days from the date of hire.

FICA Alternative

Those employees not expected to meet the hours requirement set by the WRS to qualify for the pension program are required to participate in a FICA Alternative Program. Your earnings from this job may not be covered under Social Security. When you retire, or if you become disabled, you may receive a pension based on earnings from this job. If you do, and you are also entitled to a benefit from Social Security based on either your own work or the work of your husband or wife, or former husband or wife, your pension may affect the amount of the Social Security benefit you receive. Your Medicare benefits, however, will not be affected. The explains the potential effects of two provisions in the Social Security law for workers who also receive a pension based on their work in a job not covered by Social Security.

The following supplemental questions may be used as a scored evaluation of your knowledge, skills and experience. Be certain that the choices you make correspond to the information you have provided on your application / resume. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during a hiring interview. By completing this supplemental evaluation you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the hiring manager. Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal.

Please indicate below which electronic devices you have experience using.

What electronic devices have you taught another person to use?

Please indicate your fluency with the Spanish Language (Read / Write / Speak).

I am 18 years old or older at the time of application.

Please tell us how many years customer service experience you have.

0 but less than 3 years experience

I have experience working in a public library.

Please tell us your preferred pronouns (for example she / her / hers, they / them / theirs).

Please tell us your preferred name for use if you are interviewed.

This position has a variable schedule that could include Monday and Tuesday evenings, Wednesdays, Thursdays and Fridays from 9-2, and some Saturdays from 8 : 30am-5pm. Please indicate your availability for these types of hours below.

Required Question

Salary : $21 - $24