What are the responsibilities and job description for the Parts Assistant/Service Writer position at City of Killeen, TX?
Job Description
SUPERVISION EXERCISED
Essential Duties
CORE COMPETENCIES:
Service Writer:
Opens, closes, and updates service work orders.
Asks customer to explain the issue.
Documents and tracks the customer information and service work needs and communicates this information to a technician.
Inputs the customer and vehicle/equipment information into the fleet management system.
Responds to department questions and communicating with department during the service process.
Notifies customers when vehicle/equipment is ready for pickup.
Fleet inventory management:
Locates and purchases parts for fleet.
Receives, stocks and issues inventory items to technicians, customers, and ensures they are issued to the appropriate work order(s).
Tracks the shipment of parts ordered, including returns and cores.
Periodically drives to pick-up parts, including long distance pick-ups as far as Dallas or San Antonio.
Maintains reasonable inventory levels by determining and assigning practical stock reorder points.
Updates inventory listings in the applicable database, including reconciliation of inventory monthly and annually.
Maintains and updates various departmental and inventory records.
Produces relevant reports on parts stock and tool trends.
Completes requisitions for inventory purchases.
Assists in the budgeting process throughout the fiscal year.
Obtains and inputs daily fuel readings as tasked to include receiving and tracking fuel.
Maintains parts room, and other areas as assigned, clean, safe, secure, and well organized.
Manufactures hydraulic and pneumatic hoses from available stock.
Secures the tool and stock rooms and all the assets therein.
Installs annual registration stickers and license plates as required.
Provides quality customer service by providing efficient and courteous service to all staff members and customers.
Participates in the On-Call program.
Adheres to assigned work schedule as outlined in the Department and City attendance policies and procedures; ensures all behaviors comply with the City’s Personnel Rules and Regulations.
Performs other duties as assigned.
Required Minimum Qualifications
Education and Experience:
- Minimum of a high school diploma or equivalent; and
- Minimum of one (1) year of related experience in warehouse/purchasing, equipment maintenance, and/or service writing; or
- Any equivalent combination of education and experience.
Knowledge, Skills and Abilities:
- Knowledge of vehicle maintenance.
- Knowledge of price trends and grades or quality of materials and equipment.
- Working knowledge of the hazards and safety precautions common to municipal maintenance and repair activities.
- Ability to carry out assigned projects to their completion.
- Ability to safely operate a forklift and other lifting devices.
- Ability to communicate effectively verbally and in writing.
- Ability to establish and maintain effective working relationships with employees, supervisors, vendors, and the public.
- Ability to maintain regular and punctual attendance.
SPECIAL REQUIREMENTS
- Employee must have a valid driver's license by date of hire.
- Must obtain and maintain a Texas Driver’s license within 90 days of hire.
- Participates in On-Call program within six months of hire – approximately one week per month.
Supplemental Information
Personal computer, including Fleet Management software, calculator, copy and fax machines, telephone, stepladder, hydraulic lift, hydraulic press, chop saw, vehicle, and personal protective equipment as required.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to walk; sit and talk; and hear. The employee is occasionally required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.
The employee must frequently lift and/or move up to 25 pounds, and occasionally lift weights up to 100 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
While performing the duties of this job, the employee occasionally works near moving mechanical parts or in outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions, fumes, toxic or caustic chemicals.
The noise level in the work environment is moderately noisy.
