Energy Services Administrative Specialist— Job Description

General Statement of Duties

An employee in this position performs responsible semi-skilled and skilled work in the environment of a utility construction office; such work includes record keeping, filing, work order management along with crew communication and dispatching responsibility

Distinguishing Features of the Class

An employee in this class performs a variety of work assisting the Energy Services staff through communications via phone and radio. This employee acts as the first line of customer contact for request, inquiries and emergencies such as a natural gas leak or electrical outages. This employee must be able to quickly assess emergencies and dispatch crews and communicate assessments to crews responding. This employee is responsible for the record keeping of the Department, which includes work orders, department employee personnel files, and utility compliance requirements for both Natural Gas and Electric Utilities. Employees are also subject to on-call and call-back work.

Work is performed under the supervision of the Energy Services Director on a daily basis and is evaluated through observation and review of records for adherence to City and Departmental policies, procedures and safety practices, as well as customer satisfaction. Participates with other Energy Services Administrative Specialist's in a cohesive atmosphere to ensure the Energy Services Departmental office requirements and duties are met daily.

Additional Job Duties

This employee performs any other tasks essential to the Energy Services Department and /or City needs, deemed necessary by supervision, in a professional manner.

Knowledqe, Skills, and Abilities

This employee shows considerable knowledge of traditional office equipment including but not limited to computers, keyboard typing, scanners, and telephone and radio console; as well as a considerable knowledge of work order systems, timekeeping and material procurement procedures to name a few. This employee has the ability to work with minimal supervision in sometimes a busy and stressful environment. This employee is able to quickly establish and maintain effective working relationships with supervisors, co-workers and the public. This employee must be able to recognize emergency communications and assess quickly in order to dispatch appropriate crews along with notifying appropriate supervisors of potential emergencies, without creating panic. Employee should have the ability to read road and utility maps along with operation and service manuals and to understand and follow oral and written instructions. This employee should have intermediate computer skills with familiarity of Microsoft Office Word, Excel, Outlook and PowerPoint.

Physical Requirements

This employee must be able to physically perform the basic life operational functions of climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, feeling, talking, hearing, and repetitive motions. As well as possess the visual acuity to read road utility maps and work with a computer for at least six (6) hours per day. This employee must also be able to perform sedentary work and be able to lift up to 10 pounds in order to move objects such as file boxes etc. Employee is required to be subject to random drug testing for emergency call intake employees.

Desirable Education and Experience

An employee in this class should be a high school graduate and be familiar with work performed in a construction or maintenance office, including familiarity of radio dispatch operations. Possession of a valid driver's license is required.