What are the responsibilities and job description for the Fiscal Assistant (Customer Service) position at City of Kingsport, TN?
Purpose
Performs various accounting related activities in Customer Service by performing billing, payment processing, customer service work in maintaining fiscal, customer service records, invoices, and utility billings.
Essential Functions
- Processes and updates utility billing work orders;
- Maintains filing systems;
- Processes and generates charges for a particular utility billing cycle;
- Maintains petty cash, invoice, disbursement and/or control accounts;
- Assists water customers complaints and applications for new water service;
- Receives/responds to tax/licenses/fees/permits and vendor inquiries, generates changes for misc. services to City customers and other city departments.
- Pursues collection of delinquent accounts.
- Serves as cashier and customer services contact in the processing of various payments and the issuance of licenses.
- Prepares summary sheets and trial balances of receipts;
- Works with various software applications such as Microsoft Excel, Word and the AS 400 system.
- Maintains department files and records in compliance with department standards and all applicable regulations, policies, and procedures.
- Counts, proofs, records and prepares reports of daily cash receipts;
- Prepares summary sheets and trial balances of receipts and disbursements;
- Performs other duties as assigned.
Qualifications
- Knowledge of Accounts receivable, billing applications, and property tax record system (land management system);
- Skill in the operation of 10 key calculators;
- Skill in handling cash;
- Effective customer service skills essential;
- Knowledge of accounting principles and practices;
- Knowledge of City accounting systems, fiscal policies, procedures, and standards.
- Knowledge of office methods, procedures and practices;
- Skill in the operation of office equipment including typewriters, computer terminals, personal computer applications, and computer financial software;
- Skill in establishing and maintaining effective working relationships with city staff and the public.
- Skill in applying bookkeeping principles to the maintenance of standard fiscal and accounting records;
- Skill in performing arithmetic computations and tabulations rapidly and accurately;
- Knowledge of basic double entry bookkeeping principles, practices and how accounting transactions are recorded.
Education and Experience
High school graduate or high school equivalency; plus, experience equivalent to two years full time work in bookkeeping including customer contract work; OR completion of a post high school education in Bookkeeping or Accounting may substitute for one year required experience.
