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Guest Services Associate

City of La Mirada, CA
La Mirada, CA Full Time
POSTED ON 3/4/2025
AVAILABLE BEFORE 6/2/2025

Salary : $17.62 - $21.68 Hourly

Location : La Mirada 90638, CA

Job Type : Hourly / Part-Time / At-will

Job Number : 2025-19

Department : Community Services

Opening Date : 02 / 27 / 2025

Job Description

Approx. 25 - 39 hours per week (summer season )

Approx. 10 - 20 hours per week (non-summer season)

Hourly / Part-Time / At-Will Position

This recruitment is open until the needs of the department are met and may close without prior notice.

  • Important dates and information below under SUPPLEMENTAL INFORMATION

Under general supervision, ensures an excellent guest experience, receives payments and fees related to the Aquatics Center, works in the lobby area and assist at Splash! Food Service operations. Provides information to guests in person and over the phone and assists with facility reservations.

Typical Duties Performed

These examples do not include all the duties which may be assigned).

  • Ensures an excellent guest experience and demonstrates effective customer service skills.
  • Accepts payments for instructional fees, admissions, facility rentals, and food concessions.
  • Supports in Splash! Food Service operations as assigned.
  • Provides assistance to guests, which includes front gate operations and facility maintenance.
  • Checks in school aged children for daily admissions, day camps, birthday parties and special events.
  • Assists in facility set up for parties, swim meets and special events.
  • Works during special events including children's birthday parties, youth groups, facility rentals, citywide special events, and community recreation activities.
  • Assists with water park reservations, hosting duties, check-in, and food service deliveries.
  • Completes sales of various membership and group / event packages.
  • Monitors pool safety by ensuring each guest who enters the facility is properly wrist banded.
  • Assists with reports for daily attendance, credit card, cash and check transactions.
  • Works effectively with the public by explaining fees, hours of operation, services provided, etc.
  • Processes retail sales of swim store merchandise.
  • Assists pool personnel with emergency procedures and locating missing children.
  • Adheres to City and departmental policies and procedures.
  • Performs related duties as required or assigned.
  • Minimum Qualifications

    Must possess excellent customer service skills.

    Must be at least 16 years of age.

    Knowledge of : Basic arithmetic, Microsoft Excel and Word, and general office procedures.

    Ability to : Make computations rapidly and accurately. Operate a cash register / point of sale system quickly, efficiently and accurately. Read, understand, and carry out written and oral directions. Establish and maintain effective working relationships with the public, community groups, staff, and other agencies. Exercise good judgment, courtesy, and tact with staff and the public. Must be able to lift up to 50 lbs. and work varied shifts, including days, nights, weekends and holidays.

    EXPERIENCE AND EDUCATION :

    Must be at least 16 years of age and Junior standing in high school. Experience working in a food service or commercial kitchen environment is highly desirable. Previous customer service and cashier experience is highly desired. Computer skills are recommended.

    LICENSE OR CERTIFICATE :

    Possession of valid CPR, AED, and first aid certificates are required within the first month of employment. Possession of a Food Handler's Certification is required within one month of employment. Certifications will be provided by the City.

    Supplemental Information

    Splash! Aquatics Center is open year-round. Positions require availability to work varying shifts on days, evenings, weekends, and holidays. Candidates with open availability will be given preference when hiring.

    IMPORTANT DATES TO REMEMBER :

  • Mandatory staff training is scheduled on Wednesday, April 30, 2025, through Friday, May 2, 2025, from 4 : 30 p.m. to 9 : 30 p.m. and Saturday, May 3, 2025, from 4 : 00 p.m. to 7 : 00 p.m.
  • Buccaneer Bay water park at Splash! Aquatics Center is open from May 17 to September 27, 2025. Base your availability to work during this period.
  • Candidates will be required to pass a City administered pre-employment requirements which include live scan fingerprinting and a medical examination as part of the Selection Process. Candidates who do not pass any portion of the above processes will be disqualified and removed from proceeding in the selection process.

    A completed online application and supplemental questionnaire are required to be considered for this position. Resumes are accepted along with the application form but will not be accepted in lieu of a completed application. Incomplete applications will automatically be disqualified.

    Applicants will be screened based on the qualifications for the job as described. Applications evaluated as best matching the needs of the City will continue in the selection process. The selection process may include any or all of the following : oral interview(s), written or practical examination, a skills test, and an assessment center examination. The selection process may be changed as deemed necessary by the City Human Resources Office.

    The provision of any job flyer or application does not constitute an expressed or implied contract. The provisions may be modified or revoked without notice.

    The City of La Mirada offers a competitive compensation and benefits package based on the adopted Appointments are normally made at the first step of a five step salary range. One year of City service is required to advance to the next pay step in the salary range.

    For detailed salary and benefits information, see current

    I understand this position requires the ability to work varied shifts, including days, evenings, weekends, and holidays. Candidates with open availability will be given preference when hiring.

    Are you able to work through the entire summer starting May 17, 2025, to September 27, 2025?

    If you answered "No" to the question above, list the dates that you are not available from May 17 to September 27, 2025. Include any scheduling conflicts such as school, vacation, or other reasons.If you answered "Yes" to the above question, please write : Open Availability

    Attendance to staff training is mandatory and will be held on the following dates : Saturday, April 26, 2025, and Saturday, May 3, 2025. Are you available to attend ALL training dates?

    Required Question

    Salary : $18 - $22

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