What are the responsibilities and job description for the CUSTOMER SERVICE COORDINATOR position at City of Lafayette, Indiana?
Job Posting
The following position is available with the City of Lafayette. If you are interested in being considered for this position,
applications are ONLY available on-line - http://www.lafayette.in.gov/employment/
This position is open until filled.
Available with the Parks Department:
POSITION:
Customer Service Coordinator
LOCATION:
Tropicanoe Cove
HOURS:
Seasonal – 40 hours/week. Includes evenings, weekends and holidays.
SALARY:
$20.00-$22.00/hour
DESCRIPTION:
Incumbent serves as Aquatic Operations Coordinator and is responsible for the overall daily operation and supervision of
the Tropicanoe Cove Family Aquatic Center Guest Relations and Food and Beverage operations, as well as responding to
customer service-related issues. Supervises and directs assigned personnel, including interviewing applicants, hiring
maintaining adequate staffing levels, delegating work assignments, approving work schedules, providing regular in-service
training, evaluating performance, resolving problems, and terminating as needed. Supervises the operation of Tropicanoe
Cove food and beverage operations according to state and local codes, including posting current health/safety procedures,
inspecting/monitoring maintenance, cleaning/sanitation. Plans/prepares/conducts in-service training activities, and
maintains related records. Ensures all personnel maintain current certification/licenses as required. All other duties as
assigned.
REQUIREMENTS:
21 years of age preferred. Certification in, or ability to obtain certification First Aid/CPR. Certification in or ability to obtain
Safe Serve food handling certification. Ability to regularly work extended, weekend and/or evening hours. Ability to
effectively communicate orally and in writing with co-workers and swimming pool patrons, including being sensitive to
professional ethics, gender, cultural diversities and disabilities. Ability to competently serve the public with diplomacy and
respect, including encounters with irate/hostile persons. Ability to work alone and with others in a team environment, and
maintain appropriate, respectful inter-relationships with co-workers. Ability to work on several tasks at the same time,
often under time pressure, and complete assignments effectively amidst frequent distractions and interruptions.
The City of Lafayette is an Equal Opportunity Employer
Salary : $20 - $22
