What are the responsibilities and job description for the Customer Service and Invoicing Coordinator position at Intersurgical, Inc. USA?
About Us
Intersurgical Inc. is a global leader in medical device manufacturing. We partner with providers, manufacturers and other organizations to supply innovative airway and medical devices that impact the lives of patients every day.
Driven by our commitment to supply high quality medical devices, our team works to deliver best in class products to over 60 countries worldwide.
Our Culture
At Intersurgical Inc., we celebrate our culture of collaboration and communication. We believe in a workplace where everyone can be their full, authentic selves.
We welcome and encourage those with diverse perspectives, veterans, and individuals with disabilities to join our team. We are an ambitious and innovative company and look forward to the unique experiences and different points of view you'll bring to the table while fostering a spirit of communication.
Purpose
As the Customer Service and Invoicing Coordinator, you will be responsible for ensuring the smooth processing of customer orders and invoices. The Customer Service and Invoicing Coordinator role is essential in providing exceptional support to our valued clients. You’ll have the opportunity to learn from the individuals that have played a part in building the business while helping thousands of people worldwide.
Responsibilities:
- Process customer orders accurately and efficiently, ensuring adherence to company policies and procedures.
- Coordinate with various internal departments, including sales, production, and shipping, to prioritize and manage order fulfillment.
- Respond promptly and professionally to customer inquiries and concerns via phone, email, and other communication channels.
- Generate accurate and timely invoices based on order details and pricing agreements.
- Ensure customer payment information is accurately recorded and up to date, and coordinate with the finance department regarding any payment discrepancies.
- Collaborate with logistics teams to monitor shipment status and provide clients with timely updates on delivery schedules.
- Maintain comprehensive and organized records of customer interactions, transactions, and inquiries.
Other duties as assigned by the manager/supervisor.
What We’re Looking for
- High school diploma or equivalent; additional education or certification in a relevant field is a plus.
- Proven experience in a customer service or invoicing role, preferably within the medical device or healthcare industry.
- Strong attention to detail and organizational skills, with the ability to manage multiple tasks simultaneously.
- Excellent communication and interpersonal skills, with a customer-focused approach.
- Proficiency in using customer relationship management (CRM) software and invoicing systems.
- Basic knowledge of accounting principles and experience working with financial documents.
- Ability to work independently and collaboratively in a fast-paced, team-oriented environment.
- Strong problem-solving skills and the ability to handle challenging customer situations with professionalism and empathy.
Requirements
- Must be able to speak, read and write English
- Must be able to sit, stand and/or walk for extended periods of time
Temperature controlled facility with office and light manufacturing environment; non-smoking; safety hazards minimal with daily use of some chemicals; company provided smock and hairnet mandatory in all controlled production areas.
Intersurgical Inc. is an Equal Opportunity Employer that takes pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
Benefits
We are passionate about the well-being of others and that begins with caring for our people.
- 💰 Competitive salary
- 🧠 Multiple opportunities to be challenged and step up your career in a fast-growth company
- 📈 401k match & profit sharing
- 🏖️ Paid Vacation and holidays
- 😌 Medical, dental, and vision benefits
- 👀 Much more...
