What are the responsibilities and job description for the Senior Art Program Leader-Guest Services position at City of Lancaster?
Closing Date: April 24th,2025 at 9:00PM (PST)
Position: Sr. Art Program Leader – Guest Services- MOAH
Department: PARCS
Hourly Range: $22.04-25.51
Classification: Temporary
Non-Exempt – Overtime Eligible
Job Summary:
Under general supervision, the Sr. Art Program Leader supports the daily operations of the Lancaster Museum of Art and History’s guest services and docent teams. This role ensures excellent customer service, assists with staff scheduling and deployment, and helps train new and existing team members. The Sr. Art Program Leader works closely with the Sr. Technical Assistant to maintain smooth operations, monitor team progress, and ensure adherence to museum policies during regular hours and special events.
Supervisory Responsibilities:
- None
Responsibilities include, but are not limited to:
- Provide excellent customer service to museum visitors while ensuring compliance with museum policies and procedures.
- Collaborate with museum operations to assist with daily tasks and support guest services and docent teams.
- Support the Sr. Technical Assistant in managing Art Program Leaders, volunteers, and other docent staff as needed.
- Assist with coordinating shift schedules and ensuring adequate staff coverage.
- Track team progress, maintain efficient workflows, and report any issues to the Sr. Technical Assistant.
- Monitor the status of team projects and provide updates to ensure accurate progress tracking.
- Help train new and existing Art Program Leaders on museum policies, procedures, and best practices.
- Assist with task assignments and support team members based on project needs and individual strengths.
- Provide outstanding customer service to both internal and external stakeholders.
- Contribute to a positive work environment by maintaining high standards for performance and behavior.
- Help ensure team adherence to museum policies and procedures, supporting smooth operations.
- Act as a point of contact between the public and the team, facilitating clear communication and excellent service.
The duties listed above are not intended to be all-inclusive. An employee may also perform other related duties as assigned by their immediate supervisor. This position is considered non-exempt.
Minimum Qualifications:
- Basic office skills (printing, Microsoft Suites, etc.)
- Enthusiasm for art, community, history, and culture
- Arithmetic
- Attention to detail
- Excellent multitasking skills
- Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills
- Ability to organize
- Understand and follow written and oral instructions
- Deal tactfully and effectively with staff, participants and the public
Education and Experience:
Any equivalent combination of education and experience that provides the knowledge, skills, and abilities necessary for acceptable job performance
Currently enrolled in a college or university majoring in Arts or a related field is desirable
Core Competencies:
- Problem Solving – Analytically and logically evaluating information.
- Learning Agility – Seeking learning opportunities and applying the lessons to work.
- Handling Stress – Maintaining emotional stability and self-control under pressure, challenge, or adversity.
- Professional Integrity & Ethics – Displaying honesty, adherence to principles, and personal accountability.
- Safety Focus – Showing Vigilance and care in identifying and addressing health risks and safety hazards.
- Customer Focus – Attending to the Needs and expectations of customers.
- Informing – Proactively obtaining and sharing information.
- Teamwork – Collaborating with others to achieve shared goals.
- Valuing Diversity – Appreciating the benefits of varied backgrounds and cultures in the workplace.
- Allocating Resources – Prioritizing the use of fiscal and material resources to maximize organizational effectiveness.
Guiding Principles
- Put people first.
- Be visionary.
- Be an ambassador for Lancaster.
- Be Fiscally Responsible.
- Be Creative.
- Always Improving.
- Be Adaptable and Resilient.
Essential Physical Requirements:
- Ascend/Descend stairs/ladders/balance (moderate)
- Position self to bend or twist (frequent)
- To move, transport, position items up to 15 lbs. (frequent)
- Exposed to outdoor weather conditions (infrequent)
- Operate Equipment (none)
- Stationary or squatting position (frequent)
Environmental Factors:
- Work under time pressure (moderate to frequent)
- Interruptions (frequent)
Essential Cognitive Functions:
- Analyze (continuous)
- Computations (frequent)
- Generate Written Work Product (moderate)
- Independent Problem Solving (continuous)
- Interruptions (frequent)
- Maintain Positive Public Relations (continuous)
- Organize (frequent)
Disaster Service Worker:
Pursuant to California Government Code Section 3100-3109, all public employees are declared disaster service workers subject to disaster service activities as may be assigned to them in the event of fire, flood, earthquake, or other natural or man-made disaster.
Reasonable accommodations may be made to enable individuals with disabilities to perform the job’s essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
The City of Lancaster will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the City of Lancaster is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting www.dfeh.ca.gov/fair-chance-act/.
Salary : $22 - $26
