What are the responsibilities and job description for the Customer Service Representative II, (B251810-3), 204, Tax Office position at City of Laredo?
JOB
Under the direction of the Tax Department will work with all Miscellaneous Receivables accounts to include adjusting, billing, and collecting processes. Provide and assist with of other account processes managed by the department such as Tax and Utilities and provide excellent customer service.
EXAMPLE OF DUTIES
ESSENTIAL DUTIES & RESPONSIBILITIESThe intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.Work with adjusting, billing, and collecting Miscellaneous Receivables accounts for Hotel/Motel Occupancy Tax, Bingo Tax, Liquor Licenses, Paving Assessments, Demolition Liens, Force Clean Liens, Hazmat, and Water Contracts, and Alarms. Assist in providing tax and utility information and process payments as needed.Responsible for preparation of filing and/or releasing lien documents for all respective Miscellaneous Receivables accounts to include coding of accounts with lien information.Assist in preparing and balancing end of month reports, daily update of Miscellaneous Receivables payments, and bill and mail statements to customers.Process payment transfers and re-apply payments as needed due to customer requests or errors.Ability to provide C2G online payment assistance for Tax and Utility customers.Must follow all rules of telephone courtesy in all telephone communications.Must display professionalism and respect at all times to City staff and customers.Performs other duties as assigned.COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIESKnowledge of: Knowledge in working with several software applications for Miscellaneous Receivables, Property Tax, and Cash Receipts.Knowledge of City of Laredo ordinances and Texas Alcoholic Beverage Commission (TABC) laws and regulations.Knowledge of department policies, procedures, and practices.Knowledge of basic accounting principles, practices, and procedures.Knowledge of the basic functions of Miscellaneous Receivables accounts.Knowledge of basic mathematics.Knowledge of modern office procedures and methods including computers and applicable software, such as AS400, C2G, and Crywolf programs.Knowledge of English grammar, spelling, and punctuation. Skills and Abilities: Skill in planning, organization, and time management.Skill in performing a variety of duties, often changing from one task to another of a different nature.Ability to provide C2G online payment assistance for Tax and Utility customers.Ability to input data into a computer accurately and to prepare, maintain, and update account information.Ability to ensure accounts reflect accurate, complete, and up-to-date information and inform supervisors of any inefficiencies or discrepancies.Ability to take and follow directions from supervisor.Ability to train staff as needed.Ability to perform routine work and be flexible with work schedule, lunch hours, and work assignments.Ability to work well under pressure in a fast-paced and stressful work environment.Ability to maintain a harmonious and effective working relationship with other employees and respond to general public complaints.Ability to orally communicate in English and Spanish and communicate effectively with management, City departments, and outside institutions such as the appraisal district, the delinquent tax attorney, and title companies.Ability to maintain good health and physical condition to be able to perform the duties of the position.Ability to maintain a valid Texas Driver License and a good driving record. WORK ENVIRONMENT/CONDITIONS AND PHYSICAL DEMANDSPhysical Effort Requirements Position will have the following exposuresOffice or similar indoor environment, relatively free from unpleasant environmental conditions or hazards.Occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work.Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.Exerting up to 35 pounds of force occasionally, up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly having to move objects.Work Environment Locations Position will require the employee to work in the following types of work environments NeverStreet environment (near moving traffic)Construction siteConfined space SeldomVehiclesWarehouse environmentSometimesOutdoor environmentOftenOffice or similar indoor environmentExposures Position will require the employee to be exposed to the following environmental elementsNeverExtreme cold (below 32 degrees)Extreme heat (above 100 degrees)Communicable diseasesMoving mechanical partsFumes or airborne particlesToxic or caustic chemicals or substancesLoud noises (85 decibels such as heavy trucks, jack hammers, construction)SeldomIndividuals with known violent backgroundsFrequentlyOther: (Specify: Loud Noises from LED Television at City Hall Annex)OftenIndividuals who are hostile or irateTravel Position will require the employee to travelNever: National travelInternational travelSeldom: Local travelRegional travel
SUPPLEMENTAL INFORMATION
Required Licenses or Certifications Valid Texas Driver License. If applicant holds an out-of-state license, a State of Texas Driver License must be obtained within 6 months of employment.As part of the minimum requirements for all positions with the City of Laredo, a thorough background check and certified school transcripts will be required from all applicants who are offered employment.Effective February 24, 1997, all selected applicants are required to undergo a drug and alcohol test prior to employment.Effective January 7, 2008, all persons in safety-sensitive functions/positions, as per City of Laredo Drug and Alcohol Policy definition, shall be subject to random drug and alcohol testing.A person with a disability who needs a reasonable accommodation related to a selection process is requested to contact the Human Resources Department at (956) 791-7480 two days prior to the scheduled interview and/or test if applicable. City of Laredo is an Equal Opportunity/Affirmative Action/Pro Disabled and Veteran Employer. We welcome differences in the form of gender, race, ethnicity, disability, geography, socioeconomic status, age, politics, religion, philosophy, sexual orientation, or gender identity. All applicants who share this goal are encouraged to apply. Must be able to function in a principle-based organization that has a culture built on character and core values.
Under the direction of the Tax Department will work with all Miscellaneous Receivables accounts to include adjusting, billing, and collecting processes. Provide and assist with of other account processes managed by the department such as Tax and Utilities and provide excellent customer service.
EXAMPLE OF DUTIES
ESSENTIAL DUTIES & RESPONSIBILITIESThe intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.Work with adjusting, billing, and collecting Miscellaneous Receivables accounts for Hotel/Motel Occupancy Tax, Bingo Tax, Liquor Licenses, Paving Assessments, Demolition Liens, Force Clean Liens, Hazmat, and Water Contracts, and Alarms. Assist in providing tax and utility information and process payments as needed.Responsible for preparation of filing and/or releasing lien documents for all respective Miscellaneous Receivables accounts to include coding of accounts with lien information.Assist in preparing and balancing end of month reports, daily update of Miscellaneous Receivables payments, and bill and mail statements to customers.Process payment transfers and re-apply payments as needed due to customer requests or errors.Ability to provide C2G online payment assistance for Tax and Utility customers.Must follow all rules of telephone courtesy in all telephone communications.Must display professionalism and respect at all times to City staff and customers.Performs other duties as assigned.COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIESKnowledge of: Knowledge in working with several software applications for Miscellaneous Receivables, Property Tax, and Cash Receipts.Knowledge of City of Laredo ordinances and Texas Alcoholic Beverage Commission (TABC) laws and regulations.Knowledge of department policies, procedures, and practices.Knowledge of basic accounting principles, practices, and procedures.Knowledge of the basic functions of Miscellaneous Receivables accounts.Knowledge of basic mathematics.Knowledge of modern office procedures and methods including computers and applicable software, such as AS400, C2G, and Crywolf programs.Knowledge of English grammar, spelling, and punctuation. Skills and Abilities: Skill in planning, organization, and time management.Skill in performing a variety of duties, often changing from one task to another of a different nature.Ability to provide C2G online payment assistance for Tax and Utility customers.Ability to input data into a computer accurately and to prepare, maintain, and update account information.Ability to ensure accounts reflect accurate, complete, and up-to-date information and inform supervisors of any inefficiencies or discrepancies.Ability to take and follow directions from supervisor.Ability to train staff as needed.Ability to perform routine work and be flexible with work schedule, lunch hours, and work assignments.Ability to work well under pressure in a fast-paced and stressful work environment.Ability to maintain a harmonious and effective working relationship with other employees and respond to general public complaints.Ability to orally communicate in English and Spanish and communicate effectively with management, City departments, and outside institutions such as the appraisal district, the delinquent tax attorney, and title companies.Ability to maintain good health and physical condition to be able to perform the duties of the position.Ability to maintain a valid Texas Driver License and a good driving record. WORK ENVIRONMENT/CONDITIONS AND PHYSICAL DEMANDSPhysical Effort Requirements Position will have the following exposuresOffice or similar indoor environment, relatively free from unpleasant environmental conditions or hazards.Occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work.Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.Exerting up to 35 pounds of force occasionally, up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly having to move objects.Work Environment Locations Position will require the employee to work in the following types of work environments NeverStreet environment (near moving traffic)Construction siteConfined space SeldomVehiclesWarehouse environmentSometimesOutdoor environmentOftenOffice or similar indoor environmentExposures Position will require the employee to be exposed to the following environmental elementsNeverExtreme cold (below 32 degrees)Extreme heat (above 100 degrees)Communicable diseasesMoving mechanical partsFumes or airborne particlesToxic or caustic chemicals or substancesLoud noises (85 decibels such as heavy trucks, jack hammers, construction)SeldomIndividuals with known violent backgroundsFrequentlyOther: (Specify: Loud Noises from LED Television at City Hall Annex)OftenIndividuals who are hostile or irateTravel Position will require the employee to travelNever: National travelInternational travelSeldom: Local travelRegional travel
SUPPLEMENTAL INFORMATION
Required Licenses or Certifications Valid Texas Driver License. If applicant holds an out-of-state license, a State of Texas Driver License must be obtained within 6 months of employment.As part of the minimum requirements for all positions with the City of Laredo, a thorough background check and certified school transcripts will be required from all applicants who are offered employment.Effective February 24, 1997, all selected applicants are required to undergo a drug and alcohol test prior to employment.Effective January 7, 2008, all persons in safety-sensitive functions/positions, as per City of Laredo Drug and Alcohol Policy definition, shall be subject to random drug and alcohol testing.A person with a disability who needs a reasonable accommodation related to a selection process is requested to contact the Human Resources Department at (956) 791-7480 two days prior to the scheduled interview and/or test if applicable. City of Laredo is an Equal Opportunity/Affirmative Action/Pro Disabled and Veteran Employer. We welcome differences in the form of gender, race, ethnicity, disability, geography, socioeconomic status, age, politics, religion, philosophy, sexual orientation, or gender identity. All applicants who share this goal are encouraged to apply. Must be able to function in a principle-based organization that has a culture built on character and core values.
