Network Specialist I, (B255525-3), 209, Support Services

Provides secured network communication systems, including voice, data, and video services to City of Laredo personnel. Maintains all aspects of the network infrastructure operations. Maintains IS network infrastructure including network devices, Wi-Fi devices, server and appliance configurations, video surveillance equipment.   Troubleshoots and resolves system quality issues. 

ESSENTIAL DUTIES & RESPONSIBILITIES

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Implements and maintains computer, wireless, Wi-Fi, network, and telecommunications within the City of Laredo infrastructure.
• Installs, configures, and tests cabling, voice sets, PCs, and networking hardware to support and maintain the effective operation of the City network.
• Provides technical support to end users; troubleshoots and resolves operating system, software, and hardware issues.
• Inventories and documents detailed information of equipment and software licensing.
• Monitors network security software for suspicious or malicious connections or files.
• Will be required to drive a city vehicle for City business use.
• Performs related work as required.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

• Knowledge of modern office procedures and methods including computers and applicable software.
• Knowledge of English grammar, spelling, and punctuation.
• Knowledge of network configurations.
• Knowledge of telecommunications equipment.
• Knowledge of personal computer hardware, network, and peripherals.
• Knowledge of PC software operating systems.

Skills and Abilities:

• Skill in organization and time management. 
• Skill in performing a variety of duties, often changing from one task to another of a different nature.
• Skill in troubleshooting.
• Ability to communicate effectively, both orally and in writing.
• Ability to establish and maintain effective working relationships.
• Ability to meet schedules and deadlines of the work.
• Ability to maintain the confidentiality of information and professional boundaries.
• Ability to maintain network security. 
• Ability to prepare clear and accurate reports.
• Ability to maintain accurate and complete documents. 
• Ability to effectively configure network devices such as network interface cards, PCs, printers, and related network devices.
• Ability to build and maintain effective working relationships with others.
• Ability to communicate clearly and effectively both orally and in writing.
• Ability to maintain good planning and organizational skills.
• Ability to take and follow directions from supervisor.
• Ability to give directions to and gain compliance from assigned staff.
• Ability to perform strenuous work and routine work.
• Ability to maintain a valid Texas Driver License and a good driving record.
• Ability to project a positive and professional image of the City of Laredo.
• Ability to effectively communicate both orally and in writing in the English language and orally in the Spanish language.
• Ability to comply with all City of Laredo's policies and procedures.
• Ability to maintain good health and physical condition sufficient to permit the full performance of the duties of this position.

Physical Effort Requirements 
Position will have the following exposures

• Office or similar indoor environment, relatively free from unpleasant environmental conditions or hazards.
• Occasional exposure to unpleasant environmental conditions and/or hazards.        Occasional outside work.
• Frequent exposure to unpleasant environmental conditions and/or hazards. Majority of work performed outside or with exposure to risk.
• Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
• Exerting up to 35 pounds of force occasionally, up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly having to move objects.

Work Environment Locations 
Position will require the employee to work in the following types of work environments
 
 Seldom

• Street environment (near moving traffic)
• Construction site
• Confined space 
• Warehouse environment

 Sometimes

• Outdoor environment

 Frequently

• Vehicles

 Often

• Office or similar indoor environment

Exposures 
Position will require the employee to be exposed to the following environmental elements
 
Never

• Individuals with known violent backgrounds
• Moving mechanical parts
• Fumes or airborne particles
• Toxic or caustic chemicals or substances
• Loud noises (85 decibels such as heavy trucks, jack hammers, construction)

Seldom

• Individuals who are hostile or irate
• Extreme cold (below 32 degrees)
• Extreme heat (above 100 degrees)
• Communicable diseases

Travel 
Position will require the employee to travel
 
Never

• International travel

Seldom

• National travel

Sometimes

• Regional travel

Frequently

• Local travel

Required Education and Experience 

•  Bachelor's degree from an accredited* college or university in Network Administration, Computer Science, or a related field
• At least three (3) years of experience with wired and wireless Cisco Networking, IP video, VOIP, Windows server, and desktop operations and troubleshooting techniques to resolve customer problems.

        *Council of Higher Education Accreditation (C.H.E.A.)Required Licenses or Certifications

• Valid Texas Driver License. If applicant holds an out-of-state license, a State of Texas Driver License must be obtained within 6 months of employment.
   

As part of the minimum requirements for all positions with the City of Laredo, a thorough background check and certified school transcripts will be required from all applicants who are offered employment.

Effective February 24, 1997, all selected applicants are required to undergo a drug and alcohol test prior to employment.

Effective January 7, 2008, all persons in safety-sensitive functions/positions, as per City of Laredo Drug and Alcohol Policy definition, shall be subject to random drug and alcohol testing. 

A person with a disability who needs a reasonable accommodation related to a selection process is requested to contact the Human Resources Department at (956) 791-7480 two days prior to the scheduled interview and/or test if applicable. 

Salary : $55,307 - $69,139