Deputy Director Technical Support

Nature of Work

Plan, organize, and direct activities, staff, and programs involving the development and management of Capital Improvements Projects and Engineering support of all Operations in Natural Gas and Energy, Water, Wastewater, and Solid Waste ensuring effective management and resource allocation to meet goals and objectives.

ENVIRONMENTAL FACTORS

Duties and Responsibilities

• Develops, reviews, recommends, and implements policies, plans, and strategies for projects; defines project scope and priorities based on current and future needs to include Project Scoping Reports (PSR) preparation, review and procurement of design and environmental services as related to scoping reports.
• Works with the development community, engineering community and other City Departments in the development of appropriate utility plans and specifications to ensure quality utility development.
• Works with industry and other state, regional, and national stakeholders to keep current on industry trends, regulations, and legislative issues at the state and federal level; attends external training on key issues and changes in legal requirements and keeps abreast with latest trends and requirements and advises the Utilities Director and appropriate Utility Deputy Directors of relevant changes.
• Develops capital projects; prepares, proposes, and implements the five (5) year Capital Improvement Plan; coordinates the development and/or modification of the Utilities design standards; Oversees and supervises the engineering and project management of all capital projects to ensure compliance with established parameters and applicable local, state, and federal standards.
• Serves as a member of the Utilities Management Team; coordinates with other lines of business and programs and Departments to integrate projects of mutual concern; provides input to the management team to improve the level and quality of Utility services; participates in formulating fiscal policy on behalf of the Utilities and Utilities Board of Directors.
• Manages staff through appropriate delegation and work supervision; meets regularly with staff to discuss and resolve workload and technical issues; reviews work in progress in order to anticipate technical and management problems; recommends changes to improve the organization's functions and processes; interprets statutes and regulations; provides leadership, direction and coaching to employees; provides assistance and training in technical issues, techniques, statutory requirements and other responsibilities.
• Develops and monitors line of business and program budgets; approves budget expenditures; prepares special and recurring reports; proposes and recommends budget changes/revisions for project and resource needs. Develops and evaluates program objectives, priorities, and goals; manages projects and programs; participates in strategic planning; assures activities comply with established policies and processes.
• Meets regularly with staff to review work in progress, discuss and resolve administrative, workload, and technical issues, and to prioritize and assign tasks and projects; evaluates and analyzes functions, resources, processes, and procedures to identify issues and recommend changes for improvement; interprets applicable rules and regulations within scope of authority to provide leadership and guidance in developing, implementing, and administering policies and procedures.
• Collects and analyzes data to prepare and present various special and recurring reports to provide accurate and timely information related to assigned functions and duties; develops and presents information in clear and easily used formats; maintains regulatory compliance by keeping current on industry trends, regulations, and issues; identifies areas of concern for management for review and potential action.
• Reviews, maintains, and updates records in various formats, mediums, and automated systems to ensure data integrity and adherence to internal controls, practices, and policies; evaluates programs, services, and activities to ensure customer and staff needs are met; demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless services.
• Responds to and resolves various complaints, issues, inquiries, and problems as authorized and in accordance with established policies and procedures.

Minimum Qualifications

Knowledge, Skills, and Abilities

Knowledge of: principles, practices, techniques, activities, rules, and regulations related to the operations and functions of the position and services provided; current principles of record keeping and records management; principles and practices of effective research methods and data analysis, customer service, and problem resolution techniques; occupational and environmental safety and health hazards, and safety practices; principles and practices of administrative management, including personnel rules, budgeting, and effective employee supervision, training, and development; safe and effective use and maintenance of related tools, materials, and equipment; current methods and standards for preparing effective business correspondence; correct English usage, grammar, composition, spelling, punctuation and vocabulary; business and personal computers and related software applications; City organization, operations, policies, and procedures to effectively perform the required functions and duties of the position.

Ability to: perform a variety of duties and responsibilities and assess and prioritize multiple tasks, projects, and demands to meet deadlines; ensure appropriate levels of customer service to achieve expectations and meet objectives; read, understand, and assure compliance with a variety of policies, procedures, rules, standards, and regulations governing related activities and functions; collect applicable information and maintain accurate and timely records; maintain confidentiality of information and data; communicate effectively orally and in writing and use interpersonal skills to sufficiently exchange or convey information and receive work direction; prepare and present accurate and reliable information and reports; establish and maintain effective and appropriate working relationships with employees, other agencies, and the public; safely and effectively operate relevant tools, equipment, and motorized vehicles; navigate across even and uneven surfaces; timely and accurately enter data and update records using various mediums and formats; take initiative and exercise sound independent judgment within established procedural guidelines and carry out primary responsibilities in accordance with all governing regulations, statutes, and procedures to ensure achievement of goals and objectives.

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