Control Center Supervisor

Additional Background Process

Any position with the Department of Public Safety requires the following additional screening: (1) background investigation, (2) polygraph, and (3) psychological suitability assessment. Sensitive and/or confidential aspects of your personal life will be explored during this this phase of the process.

Selection Process

Final candidate selection will include list placement and may include hiring interview with skills assessment. Any individual offered employment will be required to pass a pre-employment drug test, complete background check, education and experience verification, and may be required to demonstrate the ability to perform the physical requirements of the job. Some positions may require preliminary background checks.

Supervision Received and Exercised

Receives direction from higher level management staff. Acts as formal supervisor, exercising direct supervision, including selecting new employees, monitoring and formally evaluating performance, and participating in the discipline and termination of employees

Essential Functions:

1. Prioritizes, plans, assigns, supervises and reviews the work of staff responsible for providing services to the department and the public in the following areas: access to the detention facility; receipt of calls regarding detention services, animal control, parking enforcement and marshal services; contact with on-duty field employees; and a variety of inmate record-keeping and coordination.
2. Controls and monitors all video security cameras and electronically controlled security access gates and entrances within the detention facility.
3. Maintains contact with all officers in field units using telecommunication systems. Coordinates emergency calls and relays information and assistance requests involving other law enforcement and fire agencies. Retrieves and inputs communication, public safety and other information into National Crime Information Center (NCIC), Nevada Criminal Justice Information System (NCJIS), Shared Computer Operations for Protection in Enforcement (SCOPE), and other applicable databases.
4. Supervises and assists with difficult callers or unusual situations.
5. Acts as first line supervisor for designated staff within a department, including interviewing and selecting of job applicants, training, overseeing work, and establishing and evaluating appropriate performance standards in accordance with department objectives.
6. Ensures employees adhere to established work methods, techniques and schedules, and comply with applicable city and department policies, procedures, standards and specifications; reviews needs with appropriate management staff; allocates resources accordingly.
7. Recommends and assists in the implementation of division goals, objectives, policies and procedures. Assists with the annual development and submission of business plan measures. Prepares and presents monthly performance statistics and reports. Recommends and implements approved policies and procedures.
8. Supervises the use of and operates telecommunication and security video equipment; test and inspect communication lines and recording and emergency distress equipment to ensure continued operation; arrange for repairs; maintains supplies as needed.
9. Confirms warrants for officers in field units and outside law enforcement agencies.
10. Coordinates with other law enforcement agencies to provide required documentation, arranges transportation for inmates, and otherwise coordinate the inmate release process.
11. Accesses and enters data into a variety of specialized computer databases housing inmate information, such as National Crime Information Center (NCIC), Criminal Justice Information System (CJIS), Shared Computer Operation for Protection in Enforcement (SCOPE), and others.
12. Ensures that a variety of automated and manual logs, records and files are maintained.
13. Participates in the planning process related to the collection of data used to prepare reports; prepares reports as requested.
14. Participates in the preparation and administration of the division budget. Submits budget recommendations. Monitors all financial transactions, expenditures, and identifies and reports potential financial overruns and variances at an early stage. Prepares reports on actual and estimated revenues and expenditures.

Marginal Functions:

1. Performs related duties and responsibilities as required.

Experience:

Four years experience in the reception of public safety calls and dispatching of public safety personnel.  Supervisory or lead experience is preferred.

Training:

Equivalent to graduation from high school plus additional specialized training related to public safety response and dispatching.

Must attend training and pass test required by FBI National Crime Information Center within six months of the date of appointment, and proficiency must be affirmed every two years thereafter by the designated Terminal Agency Coordinator.

License or Certificate:

Must type 35 net words per minute, as demonstrated by a typing certificate dated no more than one year prior to the date of application.

Possession of a Communications Center Supervisor certificate issued by the Association of Public-Safety Communications Officials International within six months of the date of appointment.

Possession of a Communications Training Officer certificate issued by the Association of Public-Safety Communications Officials International within one year of the date of appointment.

Knowledge of:

Principles and practices of supervision and training.
Principles and practices of modern law enforcement and correctional operations.
Pertinent federal, state and local laws, ordinances and regulations.
City and department policies and procedures.
Radio communications and telephone systems and equipment.
Computer-aided dispatch systems.
A variety of law enforcement database systems.
Mainframe and network server systems.

Skills in:

Interpreting, explaining and enforcing city and department policies and procedures.
Recognizing problems, analyzing facts, suggesting alternate solutions and exercises sound judgment.
Interpreting, explaining and enforcing laws, codes and regulations.
Functioning effectively in a fast-paced, public safety environment.
Simultaneously managing multiple tasks.
Communicating clearly and concisely, both orally and in writing.
Establishing and maintaining effective working relationships with those contacted in the course of work.

Competencies:

In addition to Core Workforce Competencies:

Supervisor Competencies

Professionalism – Models core values by being honest, respectful and positive; continuously demonstrates the core values of the city; supervisory actions are collaborative whenever possible and intended to grow the city's capacity at an individual, unit, division and/or department level.

Managing Performance – Takes responsibility for own and assigned employees' performance, by setting clear goals and expectations, tracking progress against the goals, ensuring regular feedback, and addressing performance problems and issues promptly.

Decisiveness – Willingness to make difficult decisions in a timely manner.

Developing and Empowering Others – Willingness to delegate responsibility; coaching assigned employee to develop their capabilities.

Facilitating Partnerships – Builds community and partnerships both inside and outside the organization.

Forward Thinking – Anticipating the consequences of situations and decisions; taking appropriate action to be prepared for possible changes.

Providing Support – Provides the tools and creates a supportive environment that allows others to successfully complete their work.

Salary : $31