Senior Emergency Dispatcher

Salary : $52,063.00 - $66,447.00 Annually

Location : Lemoore, CA

Job Type : Full-time

Job Number : 2025-09

Department : Police

Opening Date : 02 / 05 / 2025

Closing Date : 2 / 19 / 2025 5 : 00 PM Pacific

Job Description

DEFINITION

The Emergency Dispatcher series is utilized in the Police Department, which provides full emergency and non-emergency communications and dispatch services to law enforcement, fire protection, medical services and other public safety agencies. Reporting to the Dispatch Supervisor, incumbents in the Senior Emergency Dispatcher classification provide lead supervision to subordinate dispatchers on an assigned shift in addition to regular dispatching responsibilities. Incumbents may be assigned training responsibilities for division personnel.

SUPERVISION RECEIVED AND EXERCISED

Receives direction from the Dispatch Supervisor

Exercises direct supervision over subordinate dispatch staff

ESSENTIAL FUNCTION STATEMENTS Essential responsibilities and duties may include, but are not limited to, the following :

Essential Functions :

• Provides lead supervision for subordinate dispatchers on an assigned shift
• Trains new staff and may conduct ongoing training of division personnel.
• Prepares and maintains counseling documentation and training records.
• Receives and dispatches routine and emergency telephone and radio communications from law enforcement, fire protection, medical services and other public safety agencies
• According to department procedures and practice, determines the proper jurisdiction, equipment and personnel to be dispatched.
• Monitors several public safety frequencies.
• May monitor fire and burglar alarm systems.
• Coordinates efforts with other public safety agencies as required.
• Uses radio and other equipment to dispatch appropriate units to the scene of an emergency.
• Provides information to field personnel responding to fire alarms such as location of water supply, fire hazards, response routes etc.
• Maintains radio contact with local units on assignment and with personnel from other agencies.
• Responds to National Warning System alerts.
• Operates teletype terminals and other data communications equipment to send, receive and record information.

monitors several public safety frequencies.

QUALIFICATIONS

Knowledge of :

Cities, location of highways, main streets, major buildings and geography of the City of Lemoore and general areas of Kings County

Maps and map reading

Proper English grammar, vocabulary, and spelling

Modern office equipment and procedures, including computers

Effective training and supervision techniques.

Ability to :

Organize and prioritize workload and subordinates' assignments

React quickly, appropriately and calmly in emergency situations, adopting effective courses of action

Maintain confidentiality of sensitive information

Exhibit good mental retention of information

Accurately and quickly interpret maps and be able to properly identify the locations of major landmarks, cities, highways, main streets, major buildings and the geography of the City of Lemoore and general areas of Kings County

Flexibly alternate attention among a variety of tasks

Exercise tact, courtesy and patience in public contacts

Exercise sound independent judgment in situations with a high consequence of error

Take accurate messages and relay exactly as received

Follow oral and written instructions

Communicate effectively both orally and in writing

Write neatly and legibly

Maintain accurate records

Make basic mathematical computations

Establish and maintain effective work relationship

Follow safe work practices including workplace safety policies and procedures

Properly use personal protective equipment as directed and trained

Ability to multitask within the scope of responsibility is essential

Incumbents must dispatch and monitor for Fire, Law Enforcement, Animal Control, and other local agencies or cities

Incumbents must simultaneously operate and monitor multiple automated systems including CAD, CLETS and 911 systems.

Experience and Training Guidelines

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be :

Experience :

One (1) year of experience as a Dispatcher for the City of Lemoore or two (2) years of experience involving the dispatching of emergency services.

Training :

Equivalent to graduation from high school.

License or Certificate

Possess and maintain a valid California Peace Officer Standard Training (P.O.S.T.) Public Safety Dispatcher Certificate.

Possess and maintain a valid California driver's license issued by the Department of Motor Vehicles.

Special Requirements

Ability to type at a speed of 40 net words per minute

Ability to work irregular hours and variable shifts including evenings, nights, weekends, holidays and / or overtime

Ability to qualify for security clearance through a background investigation and fingerprint check

WORKING CONDITIONS

Environmental Conditions :

Primarily works in a highly controlled access facility where public entry is heavily restricted.

Physical Conditions :

Sit / stand for extended periods of time at a desk and / or computer terminal without the ability to alternate positions; typing on a computer or keyboard on a routine basis; communicate orally, in person, on the phone and over radios; hear telephone conversations and normal radio communications with static or weak transmissions; visual ability to distinguish colors on Computer Aided Dispatch (CAD) machines; routine visual ability for reading, watching, driving, and viewing computer screens; may in rare circumstances, be required to work in field requiring exposure to outdoor elements including weather extremes, loud noises and / or uneven terrain.

Additional Information

Incomplete applications will not be accepted. The following documents must be attached to the application :

Selection Process : Applications received by the filing date will be reviewed for accuracy, completeness and job related qualifications. Persons whose applications clearly demonstrate they meet the requirements may be invited to participate in the selection process- which may be any combination of written, oral and / or performance exams. A passing score of 80% or more is required to advance to the next phase of the recruitment process.

VETERAN'S PREFERENCE AVAILABLE UPON REQUEST Must Submit the request form and certified DD-214 prior to the closing date.

THE CITY :

Lemoore is a growing community with approximately 27,000 residents and is located in the heart of the San Joaquin Valley, equidistant between San Francisco and Los Angeles. Home to Lemoore Naval Air Station, which is the Navy's newest, largest, and only west coast master jet base, serves as a home for all Navy F / A-18 Hornet and Super Hornet aircraft and the brand new F-35C squadron on the west coast. The base supports the U.S. Pacific Fleet.

Lemoore prides itself on its safe, friendly, small-town environment, active volunteerism, numerous community events, a volunteer fire department, and high-quality education. Lemoore is also home to West Hills College at Lemoore.

Yosemite, Sequoia and Kings Canyon National Parks, as well as the scenic Central Coast, are all within a two-hour drive.

EMPLOYEE BENEFITS :

Public Employees' Retirement System : The City provides the PERS retirement program, 2% at 50 for Classic Members and 2% at 57 for New Members.

Holidays : Twelve (12) specific holidays, plus forty-eight (48) hours of floating holidays.

Vacation : Vacation leave starts at 11 days annually, increasing to 19 days based on time in service. Safety employees have the option to use the paid holiday or alternate day if scheduled on a holiday. Or get paid in lieu of the holiday.

Sick Leave : Sick leave accrual of 12 days per year with unlimited accumulation. At retirement, unused sick leave may be applied toward retirement.

Medical, Dental, Vision : The city provides health insurance through Public Agency Coalition Enterprise (PACE). The City pays $1,710 towards medical, dental, and vision premiums.

Life : A Basic Life insurance policy of $50,000 is provided for all City of Lemoore employees.

Tuition Reimbursement : $1,500 annually for lower division coursework, and $3,000 annually for upper division coursework.

Housing Assistance : Housing assistance up to $12,500 in the form of a forgiveable loan.

THE RECRUITMENT PROCESS :

Application : Applicants must submit an application and other documents required as specified in the job announcement by the closing time specified on the final filing date. Each recruitment process is treated separately and a separate application must be submitted for each position applied for.

Examination : Applicants will be evaluated and applicants who appear to be most qualified will be invited to participate in an examination or a combination of examinations as indicated in the position announcement.

Exam Accommodations : If you are qualified for the job but need reasonable accommodations to take the exam, we encourage you to request reasonable accommodations prior to the exam by calling Human Resources at (559) 924-6744 ext. 701.

Eligibility Lists : Eligibility lists contain names of applicants who have obtained passing scores. Eligible lists are generally maintained for a minimum of six (6) months.

Probationary Period : Generally, employees appointed to safety positions serve a twelve (12) month probationary period. An employee may be terminated without recourse for any reason and at any time during the probationary period.

Eligibility to work in the U.S. : Prior to employment, applicants will be required to provide proof of US citizenship, alien registration or authorization to work in the United States at time of appointment. Failure to do so within three (3) days from the date of hire may be cause for termination.

Responses such as "see resume" will be considered incomplete. Incomplete applications may be rejected.

A valid P.O.S.T. Public Safety Dispatcher Certificate must be uploaded with online application.

A typing certificate verifying 40 net words per minute, dated within six (6) months of application submittal must be uploaded with online application (online typing certificates are NOT accepted).

Required Question

Salary : $52,063 - $66,447