What are the responsibilities and job description for the Senior Emergency Dispatcher position at City of Lemoore?
DEFINITION
The Emergency Dispatcher series is utilized in the Police Department, which provides full emergency and non-emergency communications and dispatch services to law enforcement, fire protection, medical services and other public safety agencies. Reporting to the Dispatch Supervisor, incumbents in the Senior Emergency Dispatcher classification provide lead supervision to subordinate dispatchers on an assigned shift in addition to regular dispatching responsibilities. Incumbents may be assigned training responsibilities for division personnel.
SUPERVISION RECEIVED AND EXERCISED
Receives direction from the Dispatch Supervisor
Exercises direct supervision over subordinate dispatch staff
ESSENTIAL FUNCTION STATEMENTS--Essential responsibilities and duties may include, but are not limited to, the following:
Essential Functions:
QUALIFICATIONS
Knowledge of:
Cities, location of highways, main streets, major buildings and geography of the City of Lemoore and general areas of Kings County
Maps and map reading
Proper English grammar, vocabulary, and spelling
Modern office equipment and procedures, including computers
Effective training and supervision techniques.
Ability to:
Organize and prioritize workload and subordinates' assignments
React quickly, appropriately and calmly in emergency situations, adopting effective courses of action
Maintain confidentiality of sensitive information
Exhibit good mental retention of information
Accurately and quickly interpret maps and be able to properly identify the locations of major landmarks, cities, highways, main streets, major buildings and the geography of the City of Lemoore and general areas of Kings County
Flexibly alternate attention among a variety of tasks
Exercise tact, courtesy and patience in public contacts
Exercise sound independent judgment in situations with a high consequence of error
Take accurate messages and relay exactly as received
Follow oral and written instructions
Communicate effectively both orally and in writing
Write neatly and legibly
Maintain accurate records
Make basic mathematical computations
Establish and maintain effective work relationship
Follow safe work practices including workplace safety policies and procedures
Properly use personal protective equipment as directed and trained
Ability to multitask within the scope of responsibility is essential
Incumbents must dispatch and monitor for Fire, Law Enforcement, Animal Control, and other local agencies or cities
Incumbents must simultaneously operate and monitor multiple automated systems including CAD, CLETS and 911 systems.
Experience and Training Guidelines
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Experience:
One (1) year of experience as a Dispatcher for the City of Lemoore or two (2) years of experience involving the dispatching of emergency services.
Training:
Equivalent to graduation from high school.
License or Certificate
Possess and maintain a valid California Peace Officer Standard Training (P.O.S.T.) Public Safety Dispatcher Certificate.
Possess and maintain a valid California driver’s license issued by the Department of Motor Vehicles.
Special Requirements
Ability to type at a speed of 40 net words per minute
Ability to work irregular hours and variable shifts including evenings, nights, weekends, holidays and/or overtime
Ability to qualify for security clearance through a background investigation and fingerprint check
WORKING CONDITIONS
Environmental Conditions:
Primarily works in a highly controlled access facility where public entry is heavily restricted.
Physical Conditions:
Sit/stand for extended periods of time at a desk and/or computer terminal without the ability to alternate positions; typing on a computer or keyboard on a routine basis; communicate orally, in person, on the phone and over radios; hear telephone conversations and normal radio communications with static or weak transmissions; visual ability to distinguish colors on Computer Aided Dispatch (CAD) machines; routine visual ability for reading, watching, driving, and viewing computer screens; may in rare circumstances, be required to work in field requiring exposure to outdoor elements including weather extremes, loud noises and/or uneven terrain.Incomplete applications will not be accepted. The following documents must be attached to the application:
Selection Process: Applications received by the filing date will be reviewed for accuracy, completeness and job related qualifications. Persons whose applications clearly demonstrate they meet the requirements may be invited to participate in the selection process— which may be any combination of written, oral and/or performance exams. A passing score of 80% or more is required to advance to the next phase of the recruitment process.
The Emergency Dispatcher series is utilized in the Police Department, which provides full emergency and non-emergency communications and dispatch services to law enforcement, fire protection, medical services and other public safety agencies. Reporting to the Dispatch Supervisor, incumbents in the Senior Emergency Dispatcher classification provide lead supervision to subordinate dispatchers on an assigned shift in addition to regular dispatching responsibilities. Incumbents may be assigned training responsibilities for division personnel.
SUPERVISION RECEIVED AND EXERCISED
Receives direction from the Dispatch Supervisor
Exercises direct supervision over subordinate dispatch staff
ESSENTIAL FUNCTION STATEMENTS--Essential responsibilities and duties may include, but are not limited to, the following:
Essential Functions:
- Provides lead supervision for subordinate dispatchers on an assigned shift
- Trains new staff and may conduct ongoing training of division personnel.
- Prepares and maintains counseling documentation and training records.
- Receives and dispatches routine and emergency telephone and radio communications from law enforcement, fire protection, medical services and other public safety agencies
- According to department procedures and practice, determines the proper jurisdiction, equipment and personnel to be dispatched.
- Monitors several public safety frequencies.
- May monitor fire and burglar alarm systems.
- Coordinates efforts with other public safety agencies as required.
- Uses radio and other equipment to dispatch appropriate units to the scene of an emergency.
- Provides information to field personnel responding to fire alarms such as location of water supply, fire hazards, response routes etc.
- Maintains radio contact with local units on assignment and with personnel from other agencies.
- Responds to National Warning System alerts.
- Operates teletype terminals and other data communications equipment to send, receive and record information.
- Performs a variety of clerical work including computation of statistics and data entry.
- Perform other duties as required.
QUALIFICATIONS
Knowledge of:
Cities, location of highways, main streets, major buildings and geography of the City of Lemoore and general areas of Kings County
Maps and map reading
Proper English grammar, vocabulary, and spelling
Modern office equipment and procedures, including computers
Effective training and supervision techniques.
Ability to:
Organize and prioritize workload and subordinates' assignments
React quickly, appropriately and calmly in emergency situations, adopting effective courses of action
Maintain confidentiality of sensitive information
Exhibit good mental retention of information
Accurately and quickly interpret maps and be able to properly identify the locations of major landmarks, cities, highways, main streets, major buildings and the geography of the City of Lemoore and general areas of Kings County
Flexibly alternate attention among a variety of tasks
Exercise tact, courtesy and patience in public contacts
Exercise sound independent judgment in situations with a high consequence of error
Take accurate messages and relay exactly as received
Follow oral and written instructions
Communicate effectively both orally and in writing
Write neatly and legibly
Maintain accurate records
Make basic mathematical computations
Establish and maintain effective work relationship
Follow safe work practices including workplace safety policies and procedures
Properly use personal protective equipment as directed and trained
Ability to multitask within the scope of responsibility is essential
Incumbents must dispatch and monitor for Fire, Law Enforcement, Animal Control, and other local agencies or cities
Incumbents must simultaneously operate and monitor multiple automated systems including CAD, CLETS and 911 systems.
Experience and Training Guidelines
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Experience:
One (1) year of experience as a Dispatcher for the City of Lemoore or two (2) years of experience involving the dispatching of emergency services.
Training:
Equivalent to graduation from high school.
License or Certificate
Possess and maintain a valid California Peace Officer Standard Training (P.O.S.T.) Public Safety Dispatcher Certificate.
Possess and maintain a valid California driver’s license issued by the Department of Motor Vehicles.
Special Requirements
Ability to type at a speed of 40 net words per minute
Ability to work irregular hours and variable shifts including evenings, nights, weekends, holidays and/or overtime
Ability to qualify for security clearance through a background investigation and fingerprint check
WORKING CONDITIONS
Environmental Conditions:
Primarily works in a highly controlled access facility where public entry is heavily restricted.
Physical Conditions:
Sit/stand for extended periods of time at a desk and/or computer terminal without the ability to alternate positions; typing on a computer or keyboard on a routine basis; communicate orally, in person, on the phone and over radios; hear telephone conversations and normal radio communications with static or weak transmissions; visual ability to distinguish colors on Computer Aided Dispatch (CAD) machines; routine visual ability for reading, watching, driving, and viewing computer screens; may in rare circumstances, be required to work in field requiring exposure to outdoor elements including weather extremes, loud noises and/or uneven terrain.
- A typing certificate verifying 40 wpm, dated within six (6) months of application submittal (online typing certificates are NOT accepted)
- A valid P.O.S.T. Public Safety Dispatcher Certificate
VETERAN'S PREFERENCE AVAILABLE UPON REQUEST Veterans Preference Application (Download PDF reader)Must Submit the request form and certified DD-214 prior to the closing date.
Salary : $52,063 - $66,447
