What are the responsibilities and job description for the Emergency Dispatcher I/II position at City of Lemoore?
DEFINITION
The Emergency Dispatcher series is utilized in the Police Department, which provides full emergency and non-emergency communications and dispatch services to law enforcement, fire protection, medical services, and other public safety agencies. Under general supervision, to operate a variety of communications and dispatch equipment in receiving, monitoring and transmitting routine and emergency messages; to dispatch public safety equipment and personnel during emergencies; and to perform related duties as required.
DISTINGUISHING CHARACTERISTICS
Emergency Dispatcher I: The Emergency Dispatcher I is the entry level in this series. Incumbents are required to complete a one-year probationary period, during which time they receive training in the operation of a variety of complex electronic and telecommunications equipment used to dispatch public safety and public service personnel and equipment to emergency and non-emergency situations while under close and continuous supervision.
Emergency Dispatcher II: The Emergency Dispatcher II classification is the experienced level in this series. Incumbents are expected to be technically proficient in handling a full range of routine and emergency dispatching services and to perform with a greater degree of latitude and independence, with a minimum of supervision.
SUPERVISION RECEIVED AND EXERCISED
Emergency Dispatcher I: Receives supervision from the Senior Emergency Dispatcher.
Emergency Dispatcher II: Receives general supervision from the Senior Emergency Dispatcher.
ESSENTIAL AND MARGINAL FUNCTION STATEMENTS--Essential responsibilities and duties may include, but are not limited to, the following:
Essential Functions:
Knowledge of:
Modern office procedures, methods and equipment including computers.
Principles and procedures of record keeping.
Cities, location of highways, main streets, major buildings and geography of the City of Lemoore and general areas of Kings County
Maps and map reading
Proper English grammar, vocabulary and spelling
Ability to:
React quickly, appropriately and calmly in emergency situations, adopting effective courses of action
Maintain confidentiality of sensitive information
Exhibit good mental retention of information
Accurately and quickly interpret maps and be able to properly identify the locations of major landmarks, cities, highways, main streets, major buildings, and the geography of the City of Lemoore and general areas of Kings County
Flexibly alternate attention among a variety of tasks
Exercise tact, courtesy and patience in public contacts
Exercise sound judgment in situations with a high consequence of error
Take accurate messages and relay exactly as received
Follow oral and written instructions
Communicate effectively both orally and in writing
Write neatly and legibly
Maintain accurate records
Make basic mathematical computations
Establish and maintain effective work relationships
Follow safe work practices including workplace safety policies and procedures
Properly use personal protective equipment as directed and trained
The ability to multitask within the scope of responsibility is essential.
Incumbents must dispatch and monitor for Fire, Law Enforcement, Animal Control, and other agencies and/or cities.
Incumbents must simultaneously operate and monitor multiple automated systems including the Computer-Aided Dispatch (CAD) systems, California Law Enforcement Telecommunication System (CLETS) and 911 systems
Complete continuing education courses to maintain registration, licensure, or certifications
Special Requirements:
Ability to type at a minimum speed of 40 words per minute and use a computer keyboard with speed and accuracy at a level sufficient to perform the duties of the position
Ability to work irregular hours and variable shifts, including evenings, nights, weekends, holidays and overtime
Ability to qualify for security clearance through a background investigation and fingerprint check
Speak and enunciate clearly and with appropriate volume over radio and telephone
Ability to hear telephone conversations and normal radio communications with static or weak transmissions
Work at computer consoles in a standing or sitting position for extended periods of time
Designated as “First-Responder” in local, state or national emergency
Experience and Training Guidelines
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Emergency Dispatcher I
Experience:
One year of general office or public contact experience; and computer experience or training involving data entry and word processing is highly desirable.
Training:
Equivalent to the completion of the twelfth grade.
License or Certificate
Incumbents appointed to this classification are required to successfully complete the Peace Officers Standards and Training (P.O.S.T.) certified Public Safety Dispatchers Basic Course within one year of date of hire in order to remain in the classification.
Possession of, or ability to obtain, an appropriate, valid C.L.E.T.S. training certificate through the Department of Justice.
Emergency Dispatcher II
Experience:
One year performing duties equivalent to an Emergency Dispatcher I for the City of Lemoore, or other public safety agency.
Training:
Equivalent to the completion of the twelfth grade.
License or Certificate
Possession of a valid California P.O.S.T. Public Safety Dispatcher certificate.
Possession of, or ability to obtain, an appropriate, valid C.L.E.T.S. training certificate through the Department of Justice.
WORKING CONDITIONS
Environmental Conditions:
Office environment; exposure to computer screens.
Physical Conditions:
Primarily works in a highly controlled access facility where public entry is heavily restricted; sit/stand for extended periods of time at a desk and/or computer terminal without the ability to alternate positions; typing on a computer or keyboard on a routine basis; communicate orally, in person, on the phone and over radios; hear telephone conversations and normal radio communications with static or weak transmissions; visual ability to distinguish colors on Computer Aided Dispatch (CAD) machines; routine visual ability for reading, watching, driving, and viewing computer screens.
Additional Information:
A typing certificate verifying 40 wpm, dated within six (6) months of application submittal must be uploaded with online application (online typing certificates are NOT accepted).
Selection Process: Applications received by the filing date will be reviewed for accuracy, completeness and job related qualifications. Persons whose applications clearly demonstrate they meet the requirements may be invited to participate in the selection process— which may be any combination of written, oral and/or performance exams. A passing score of 80% or more is required to advance to the next phase of the recruitment process.VETERAN'S PREFERENCE AVAILABLE UPON REQUEST
Veteran's Preference Application(Download PDF reader)
Applicants must submit the request form and certified DD-214 prior to the closing date.
The Emergency Dispatcher series is utilized in the Police Department, which provides full emergency and non-emergency communications and dispatch services to law enforcement, fire protection, medical services, and other public safety agencies. Under general supervision, to operate a variety of communications and dispatch equipment in receiving, monitoring and transmitting routine and emergency messages; to dispatch public safety equipment and personnel during emergencies; and to perform related duties as required.
DISTINGUISHING CHARACTERISTICS
Emergency Dispatcher I: The Emergency Dispatcher I is the entry level in this series. Incumbents are required to complete a one-year probationary period, during which time they receive training in the operation of a variety of complex electronic and telecommunications equipment used to dispatch public safety and public service personnel and equipment to emergency and non-emergency situations while under close and continuous supervision.
Emergency Dispatcher II: The Emergency Dispatcher II classification is the experienced level in this series. Incumbents are expected to be technically proficient in handling a full range of routine and emergency dispatching services and to perform with a greater degree of latitude and independence, with a minimum of supervision.
SUPERVISION RECEIVED AND EXERCISED
Emergency Dispatcher I: Receives supervision from the Senior Emergency Dispatcher.
Emergency Dispatcher II: Receives general supervision from the Senior Emergency Dispatcher.
ESSENTIAL AND MARGINAL FUNCTION STATEMENTS--Essential responsibilities and duties may include, but are not limited to, the following:
Essential Functions:
- Receives and dispatches routine and emergency telephone and radio communications from law enforcement, fire protection, medical services, and other public safety agencies; according to department procedures and practice, determines the proper jurisdiction, equipment and personnel to be dispatched
- Monitors several public safety frequencies
- May monitor fire and burglar alarm systems
- Coordinates efforts with other public safety agencies as required
- Uses radio and other equipment to dispatch appropriate units to the scene of an emergency
- Provides information to field personnel responding to fire alarms such as location of water supply, fire hazards, response routes, etc.
- Maintains radio contact with local units on assignment and with personnel from other agencies
- Responds to National Warning System alerts
- Operates teletype terminals and other data communications equipment to send, receive and record information
- Performs a variety of clerical work including computation of statistics and data entry
- Perform related duties as required.
Knowledge of:
Modern office procedures, methods and equipment including computers.
Principles and procedures of record keeping.
Cities, location of highways, main streets, major buildings and geography of the City of Lemoore and general areas of Kings County
Maps and map reading
Proper English grammar, vocabulary and spelling
Ability to:
React quickly, appropriately and calmly in emergency situations, adopting effective courses of action
Maintain confidentiality of sensitive information
Exhibit good mental retention of information
Accurately and quickly interpret maps and be able to properly identify the locations of major landmarks, cities, highways, main streets, major buildings, and the geography of the City of Lemoore and general areas of Kings County
Flexibly alternate attention among a variety of tasks
Exercise tact, courtesy and patience in public contacts
Exercise sound judgment in situations with a high consequence of error
Take accurate messages and relay exactly as received
Follow oral and written instructions
Communicate effectively both orally and in writing
Write neatly and legibly
Maintain accurate records
Make basic mathematical computations
Establish and maintain effective work relationships
Follow safe work practices including workplace safety policies and procedures
Properly use personal protective equipment as directed and trained
The ability to multitask within the scope of responsibility is essential.
Incumbents must dispatch and monitor for Fire, Law Enforcement, Animal Control, and other agencies and/or cities.
Incumbents must simultaneously operate and monitor multiple automated systems including the Computer-Aided Dispatch (CAD) systems, California Law Enforcement Telecommunication System (CLETS) and 911 systems
Complete continuing education courses to maintain registration, licensure, or certifications
Special Requirements:
Ability to type at a minimum speed of 40 words per minute and use a computer keyboard with speed and accuracy at a level sufficient to perform the duties of the position
Ability to work irregular hours and variable shifts, including evenings, nights, weekends, holidays and overtime
Ability to qualify for security clearance through a background investigation and fingerprint check
Speak and enunciate clearly and with appropriate volume over radio and telephone
Ability to hear telephone conversations and normal radio communications with static or weak transmissions
Work at computer consoles in a standing or sitting position for extended periods of time
Designated as “First-Responder” in local, state or national emergency
Experience and Training Guidelines
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Emergency Dispatcher I
Experience:
One year of general office or public contact experience; and computer experience or training involving data entry and word processing is highly desirable.
Training:
Equivalent to the completion of the twelfth grade.
License or Certificate
Incumbents appointed to this classification are required to successfully complete the Peace Officers Standards and Training (P.O.S.T.) certified Public Safety Dispatchers Basic Course within one year of date of hire in order to remain in the classification.
Possession of, or ability to obtain, an appropriate, valid C.L.E.T.S. training certificate through the Department of Justice.
Emergency Dispatcher II
Experience:
One year performing duties equivalent to an Emergency Dispatcher I for the City of Lemoore, or other public safety agency.
Training:
Equivalent to the completion of the twelfth grade.
License or Certificate
Possession of a valid California P.O.S.T. Public Safety Dispatcher certificate.
Possession of, or ability to obtain, an appropriate, valid C.L.E.T.S. training certificate through the Department of Justice.
WORKING CONDITIONS
Environmental Conditions:
Office environment; exposure to computer screens.
Physical Conditions:
Primarily works in a highly controlled access facility where public entry is heavily restricted; sit/stand for extended periods of time at a desk and/or computer terminal without the ability to alternate positions; typing on a computer or keyboard on a routine basis; communicate orally, in person, on the phone and over radios; hear telephone conversations and normal radio communications with static or weak transmissions; visual ability to distinguish colors on Computer Aided Dispatch (CAD) machines; routine visual ability for reading, watching, driving, and viewing computer screens.
Additional Information:
A typing certificate verifying 40 wpm, dated within six (6) months of application submittal must be uploaded with online application (online typing certificates are NOT accepted).
Selection Process: Applications received by the filing date will be reviewed for accuracy, completeness and job related qualifications. Persons whose applications clearly demonstrate they meet the requirements may be invited to participate in the selection process— which may be any combination of written, oral and/or performance exams. A passing score of 80% or more is required to advance to the next phase of the recruitment process.VETERAN'S PREFERENCE AVAILABLE UPON REQUEST
Veteran's Preference Application(Download PDF reader)
Applicants must submit the request form and certified DD-214 prior to the closing date.
Salary : $42,668 - $60,154