What are the responsibilities and job description for the IT Support Specialist position at City of Little Rock, AR?
The City of Little Rock provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws. City of Little Rock complies with applicable state and local laws governing non-discrimination in employment in every work location. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Job Objective & Safety/Security Sensitive Designation
Essential Functions
- Provides second level technical support for network users in response to user requests for computers and associated hardware and software issues remotely and/or in person to minimize user down time; investigates and diagnoses malfunctions and performs repairs on electronic equipment, including computers, printers, disk drives, peripherals, and other network attached devices; coordinates with appropriate Information Technology staff to coordinate problem solving and ensure conformity of methods and practices; trouble shoots until issue resolved; follows-up with user to ensure the problem meets customer satisfaction; notifies supervisor and/or appropriate staff members of issues unable to resolve.
- Installs, configures, and investigates computer applications software, workstations, monitors, and printers.
- Administers and maintains computer operating systems; investigates system problems and develops solutions; installs and configures system hardware and software.
- Logs and monitors help desk service requests in the tracking software on a daily basis and updates tickets with resolution status; reviews ticket logs daily.
- Provides assistance with the setup of file shares, backup and the recovery of systems and files, virus and Malware protection and recovery and database connections for clients.
- Provides end user support with installation, setup, maintenance, diagnosing failures, and upgrades of software and network attached devices (i.e. modems, switches, remote firewalls, phones, and other network connected devices); coordinates with other Information Technology staff to coordinate minor configuration changes.
- Conducts various research to include, internet, technical materials, and contacts manufacturers to assist in the installation, maintenance, upgrade, and repair of end user software and hardware.
- Serves as backup in the absence of Helpdesk personnel; provides technical assistance as required.
- Conducts training in the use of computers, software applications, peripherals, network attached devices and related equipment; maintains training aids and manuals.
- Performs preventative maintenance on computers, related peripherals, and other electronic equipment; recommends changes to supervisor to improve efficiency and reduce electronic maintenance problems.
- Report possible requirements for changes and upgrades for hardware and software to supervisor for review. Report finding to appropriate departmental staff.
- Diagnose cabling issues, installs and connects network cabling in special cases and install patch cables when needed.
- Makes recommendations for the disposal of computer hardware; ensures computer components are accurately accounted for and disposal of old components is in compliance with all applicable policies and procedures.
- Completes inventory and recycling documentation of all computer hardware and software in compliance with all applicable guidelines, policies, and procedures; assists in the annual inventory of computer equipment and notifies supervisor of any discrepancies; maintains a library of software documentation and instruction manuals.
- Operates a City pool automobile in the performance of essential job functions.
Minimum Qualifications, Additional Requirements and Supervisory Responsibilities
- Must possess a valid Arkansas Class D (Non-Commercial Vehicle) Driver’s License before employment and maintain licensure for the duration of employment in this position.
- Must be available to work outside of the normal office hours as required.
- Must obtain level four (4) Criminal Justice Information System (CJIS) security certification within six (6) months of employment and maintain the certification for the duration of employment in this position
City of Little Rock Benefits
Non-Uniformed NON-Union Eligible Full-Time Employees
Health Insurance (medical, dental, vision) - The City pays the eintire cost of employee only health insurance for the base plan. Higher levels of health coverage and dependent coverage is available at the employee's option; the City pays part of the cost of this additional coverage.
Life Insurance - The City pays the total cost of employee life insurance. Amount of coverage is one to three times salary, based on job classification.
Accidental Death and Dismemberment (AD&D) – The City pays the total cost for employee AD&D. Amount of coverage is one times salary.
Long-Term Disability – The City pays the total cost of long-term disability insurance. Amount of coverage is 60% of salary.
Retirement – Our 401a pension plan requires contributions by both the City and the employee.
Paid Time Off
Paid Time Off (PTO) Leave may be used for vacation, personal illness, funeral Leave/attendance, illness of a family member or other personal business.
Generous leave accruals with carry over capability.
Short-Term Disability Leave
Short-Term Disability (STD) can be used for extended personal illness requiring the employee to be absent more than three (3) days (with acceptable medical documentation).
All full-time non-uniformed non-union eligible employees earn STD at the rate of six (6) days per year.
After five (5) years of service, an employee will receive 2% of the STD account (maximum 1,000 hours) per years of service, upon termination of employment.
Longevity
Longevity pay will be paid at the rate of $4 per month for each year of service up to and including the fifth (5th) year and $6 per month for each year of service beginning at six (6) years and for each year thereafter.
for other leaves and observed holidays.
Salary : $4 - $6
