What are the responsibilities and job description for the FHC Patient Access Specialist I position at City of Louisville, KY?
Salary : $17.05 Hourly
Location : KY 40212, KY
Job Type : Full_Time
Job Number : 13060 (2595)
Department : Family Health Center
Division : Medical Records & Reception
Opening Date : 10 / 13 / 2024
Description
CHARACTERISTICS OF THE WORK
Under close supervision, admits and registers patients for health care services at Family Health Centers (FHC).
Examples of Duties
EXAMPLES OF THE WORK (These statements are intended to be illustrations of the work of this class.)
Manages appointments for multiple providers and services for multiple locations.
Answers, screens, and processes medical service requests.
Discusses with on-site personnel whether patients can be added to the same-day schedule.
Collects minimal patient demographic information and enters it into the Practice Management System.
Refers patients to FHC nursing team for triage and medical services.
Schedules appointments using the Practice Management System.
Enters and verifies insurance for patients who are scheduled for health care services.
Provides coverage as needed for the call center via scheduling adjustments for unexpected absences, events, or call volume variances.
Identifies patients with Limited English Proficiency (LEP) and / or other communication barriers and uses appropriate interpretive services.
Documents in the Practice Management System and / or on forms that interpretative services were used.
Processes requests, closes and follows up on referral orders in the Practice Management System as needed.
Adheres to standard safety and infection control precautions.
Performs related work as required.
Minimum Requirements
MINIMUM REQUIREMENTS
High school graduation or its equivalent.
Six months of clinical / clerical experience in a Federally Qualified Health Center (FQHC) or health care setting OR Certification from a Medical Office Specialist, Medical Secretary, Medical Assistant, Nursing Assistant, or other medical clerical program.
An equivalent combination of training and experience may be substituted, as determined applicable by Civil Service.
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
Responds to patient and FHC needs via telephone, internet, fax, computer software, and in person.
Lifts and carries materials weighing up to 15 lbs.
Spends extended periods of time sitting, standing, and walking.
Spends extended periods of time typing and reading computer screens.
SPECIAL REQUIREMENTS
Must be available to work additional hours, such as before or after regularly scheduled hours or additional days, as necessary.
Must provide own transportation to work at other FHC locations as needed on short notice.
Supplemental Information
An Equal Opportunity Employer
Test Weights
Training & Experience : 100%
Please note that Training & Experience scores are based on the relevant (as determined by the hiring agency and Civil Service) training and experience, as listed on your application and / or resume, as submitted here. Any information that is unclear or that is not listed on your application and / or resume will not be considered in the calculation of the Training & Experience score. This also means that you should list your employment dates, including the month and year (i.e., 02 / 2010 to 08 / 2015) of employment, as well as the number of hours worked per week.
CLINIC LOCATIONS AND HOURS :
www.fhclouisville.org
FHC - Portland
2215 Portland Avenue
Louisville KY 40212
502) 774-8631
Monday - Thursday : 8 : 00am - 9 : 00pm
Friday : 8 : 00am - 4 : 30pm
Saturday : 8 : 00am - noon
Sunday : Closed
FHC - East Broadway
834 East Broadway
Louisville KY 40204
Monday - Thursday : 8 : 00am - 9 : 00pm
Friday : 8 : 00am - 4 : 30pm
Saturday : 8 : 00 - 12 : 00pm
Sunday : Closed
FHC - Phoenix (Healthcare for the Homeless)
712 E Muhammad Ali Blvd
Louisville KY 40202
Monday - Friday : 7 : 30am - 4 : 00pm
Saturday - Sunday : Closed
FHC - Iroquois
4100 Taylor Blvd
Louisville KY 40215
Monday : 8 : 00am - 4 : 30pm
Tuesday : 8 : 00am - 8 : 30pm
Wednesday - Friday : 8 : 00am - 4 : 30pm
Saturday - Sunday : Closed
FHC - Fairdale
1000 Neighborhood Place
Fairdale KY 40118
Monday - Friday : 8 : 00am - 4 : 30pm
Thursdays : 8 : 00am - 8 : 30pm
Saturday - Sunday : Closed
FHC - Southwest
9702 Stonestreet Road, Suite 220
Louisville KY 40272
Monday - Wednesday : 8 : 00am - 4 : 30pm
Thursday : 8 : 00am - 8 : 00pm
Friday : 8 : 00am - 4 : 30pm
Saturday - Sunday : Closed
FHC - Americana
4805 Southside Drive
Louisville KY 40214
Monday - Friday : 8 : 00am - 4 : 30pm
Saturday - Sunday : Closed
Medical
Dental
Vision
Group Term Life
Supplemental Life
Accidental Death & Dismemberment
Sick Leave
Vacation
Holiday Pay
Bereavement Leave
Kentucky Retirement Systems
457 Deferred Comp
Tuition Assistance
This job MAY require you to work at more than one of FHC's clinics, including during the same day. There are clinics at Portland, East Broadway, Fairdale, Iroquois, Phoenix (E. Muhammad Ali Blvd), Southwest Medical Center and Americana (Southside Drive). Transportation is not provided by FHC. Are you willing and able to work at FHC's multiple clinics?
This job MAY require you to work weekend clinic hours from 8 : 00 AM - 12 : 00 PM on Saturday. Are you willing to work these hours?
This job MAY require you to work extended clinic hours until 9 : 00 PM Monday through Thursday. Are you willing to work these hours?
List any experience you have with scheduling medical appointments. Include the position(s) in which you obtained your experience and the length of your experience.
List any experience you have with receiving cash payments for service. Include the position(s) in which you obtained your experience and the length of your service.
List any experience you have with Medicare, Medicaid, and / or Passport. Include the position(s) in which you obtained your experience and the length of your experience.
List any experience you have with commercial insurance and / or sliding fee schedules. Include the position(s) in which you obtained your experience and the length of your experience.
List any experience you have working as a Medical Office Specialist or Medical Receptionist. Include the position(s) in which you obtained your experience and the length of your experience.
List any experience you have working with the homeless, the indigent, and individuals who do not speak English. Include position(s) in which you obtained your experience and length of your experience.
List any experience you have working with a billing and accounting office. Include the position(s) in which you obtained your experience and the length of your experience.
List any degrees or certifications you have in Medical Receptionist, Medical Secretary or Medical (Front) Office programs.
List any experience you have in customer service. Include the position(s) in which you obtained your experience and the length of your experience.
How did you hear about this position at Family Health Centers? If you heard about this position from an FHC employee, please list the name of the employee here.
Required Question
Salary : $17
