What are the responsibilities and job description for the Utility Service Operator I position at City of Lubbock, TX?
Salary : $38,500.80 Annually
Location : 1401 Ave. K Lubbock, TX
Job Type : Full-Time
Job Number : U302-7515
Department : City of Lubbock Utilities
Division : 7515 - Collections
Opening Date : 01 / 25 / 2025
Closing Date : 1 / 31 / 2025 5 : 00 PM Central
Summary
The purpose of this position is to monitor and operate equipment that allows the utility to determine work to be performed for all city services, outages, collection, customer service, and field activities. This position also analyzes headend meter data to ensure accurate billing. This position is able to communicate effectively during high pressure situations. Works under close supervision with minimal latitude for the use of initiative and independent judgement.
Essential Functions
- Assist customers with questions regarding billing, payments, and rates;
- Monitors various equipment and software for outages, relaying information to internal and external customers;
- Monitors weather alerts for potential moratorium and communicates information as required;
- Monitor and perform necessary functions to ensure completion of retail market transactions within required market timelines;
- Prepares necessary documentation for needed utility locates and coordinates work with TX 811;
- Coordinates with staff from all city departments including; electric, water, wastewater, streets, LPD, and LFR, after hours regarding emergency services;
- Coordinates with staff from all city department for delivery of service;
- Communicates with all city departments in order to assist in the resolution of customer needs;
- Analyze interval meter data, identify errors, and determine appropriate action to resolve exceptions for billing;
- Maintains working knowledge of policies and procedures for all city utilities and retail market operations;
Performs other duties as required.
Qualifications
Requires High School diploma or the equivalent with an additional one to three years of experience dealing with customers or the public including analyzing large number of reports and data.
Position may require rotating shifts and working weekend and / or holidays.
Knowledge and Abilities
Knowledge of :
Mobile dispatching systems.
Ability to :
Prepare and maintain accurate records.
Physical Requirements :
Continuously talk, see, and hear.
The City of Lubbock provides a comprehensive, cost effective, health and welfare package. To view the employee benefits click
Do you have one to three years of experience dealing with customers or the public, including analyzing large numbers of reports and data?
Are you willing to work rotating shifts and working weekends and / or holidays?
Required Question
Salary : $38,501
