Part Time Receptionist- Madison Senior Center

* RSA - Retirement Benefits

This is a Part Time position with Madison Senior Center. 

The pay range for this position is $16.00 - $17.66 per hour and based on experience. 

Serves as the primary Receptionist for the Madison Senior Center and serves a critical role as the first impression of, face of, and voice of the City of Madison Community Center. Serves as a courteous, helpful information resource for all Madison Senior Center and Recreation department activities (in person and on the telephone). Provides courteous and positive customer service to all visitors. This is a job share position requiring availability and flexibility to ensure there is seamless receptionist coverage during business hours.Essential Functions/Major Responsibilities:

• Unlock entrance door upon arrival and locking the door at the end of the business daily.
• Update and refilling literature rack and counter rack.  
• Greet each visitor warmly and professionally. 
• Screen visitors to Madison Senior Center as needed. 
• Serve as first line of resource for all telephone questions: must have knowledge of all meetings, processes and events at Senior Center.  
• Answer telephone promptly and direct all calls accurately using a multi-line phone system. 
• Take complete and accurate messages. 
• Distribute all handouts available regarding Senior Center and/or activities (including newsletter, Senior Center calendar, guest and membership packet information). 
• Assist in completion of computer input for registrations, room rentals, etc. 
• Perform data entry tasks (including Excel spreadsheet work) to assist Madison Senior Center. 
• Maintain process notebook and documentation to ensure seamless service. 
• Perform other tasks and simple projects as assigned through Madison Senior Center office. 
• Verifies Senior Center Memberships. 

Secondary Functions:

• Post all facility holiday and special event closings as needed. 
• Assist members with computer room access/sign-in. 
• Deliver interoffice mail and daily deposits to City facilities as needed, driving city vehicle. 
• Assists the Senior Center Superintendent and Director of Parks and Recreation as needed. 
• Performs other duties as assigned by Senior Center Superintendent and Parks & Recreation Director or Assistant Director. 

Job Conditions:

• Strong background record required, due to accessibility to employee and city property, public and senior citizens. 
• Normal office working conditions.
• May require work in an environment where there are temperature fluctuations, noise, poor ventilation, dirt, dust, etc. 
• May require occasional overtime and work on weekends. 
• Must be able to work varying hours, extended hours, weekend and holidays and at times with little or no notice, etc. 
• Must maintain a strong driving record for city insurance purposes and record may be checked periodically by the City. 

Education and/or Experience:

• High school diploma or equivalent required. 
• Experience working with general public preferred. 
• Experience in general office/receptionist duties, computer experience, use of multi-line telephone system, email communicating with the general public, etc. 
• Driver’s license and strong driving record required for use of city vehicle. 

Knowledge, Skills, and Abilities:

• Strong receptionist skills, including strong social interaction, communication skills and phone etiquette. 
• Verbal skills to communicate information and needs to public officials, general public, coworkers and supervisor. 
• Ability to work independently with little supervision. 
• Knowledge of basic receptionist duties. 
• Knowledge of computers, software (Microsoft Office, Word, and Excel), printers, etc. and strong data entry skills. 
• Ability to follow instructions. 
• Writing skills to write receipts, messages, etc. 
• Reading skills to understand written instructions, memos, policies and procedures, facility forms, etc. 
• Listening skills to understand verbal instructions and information. 
• Strong team skills to interact positively with co-workers. 

Job Scope:

• Must consistently demonstrate a high level of courteous customer relations and communication skills. 
• Must consistently demonstrate a high level of judgment and discretion required for accessing and maintaining confidentiality and sensitive information. 
• Perform Madison Senior Center communication of information, customer relations, receptionist duties with little to no directions, operating from established directions and instructions. 
• Maintain professional appearance and demeanor at all times as a primary representative of the Madison Senior Center and Madison Community Center.

Physical Capabilities:

• Ability to see well enough to observe patrons, facility forms, etc. (corrective lens acceptable). 
• Ability to read well enough in order to read memos, letters, reports, etc. 
• Ability to be mobile in order to deliver handwritten messages, assist public, etc. 
• Ability to bend, climb, stand in order to complete job tasks. 
• Ability to lift 15lbs with or without reasonable accommodations.  
• Ability to hear well enough to understand normal conversation, hear persons from a distance, hear telephone, etc. (hearing aid acceptable). 
• Ability to communicate verbally and orally with general public, coworkers, supervisors and senior citizens/patrons and to be heard from a distance. 
• Use of hands and fingers to type, write, file and operate office equipment. 
• Ability to work on computer for extended periods of time. 
• Ability to sit or stand for extended periods of time. 

Salary : $16 - $18