Library Assistant - Part-time

Manitowoc Public Library is accepting applications for a Library Assistant to join our Public Services team and support service desk operations.  We are looking for someone who enjoys working with the public and is skilled in customer service, problem-solving, and technology.  This position is part time, working 20 hours per week during the day, evening, and weekend (on rotation).  

• CUSTOMER SERVICE/CLERICAL: Provides direct or indirect assistance to customers; provides routine and administrative tasks 

1. Delivers excellent customer service to patrons in person, over the phone, and/or via email; striving for interactions that are accurate, thorough, timely and personalized
2. Demonstrates a broad knowledge of library collections, services and resources, both in person and online
3. Capitalizes on opportunities to promote and upsell services to patrons, including, but not limited to programs, online databases, collections, etc. 
4. Provides reader’s advisory services
5. Provides customers with basic technology assistance, including, but not limited to computer use (hardware and software), printing, mobile devices and other office equipment
6. Provides limited research and genealogy assistance
7. Utilizes payment management systems
8. Enforces the library’s policies and procedures and works to support safety and security of the library building and grounds

• SPECIAL PROJECTS: Participates in secondary duties and professional development opportunities 

1. Assists in duties and projects related to the functions and responsibilities of the department
2. Assists in developing and implementation of library programming

1. High school diploma or GED; or any equivalent combination of education, training and experience which provides the necessary knowledge, skills and abilities
2. Preferred: Three to five years related experience; associate's degree

1. Strong verbal and written communication skills
2. Ability to represent the library in a responsible, professional and trustworthy manner
3. Ability to adapt to changes in the work environment
4. Ability to maintain a calm demeanor under stressful or unsettling circumstances
5. Ability to follow detailed verbal and written instructions
6. Ability to work independently with minimal supervision
7. Ability to work efficiently while paying close attention to detail
8. Ability to multitask and prioritize
9. Ability to assess users’ needs and provide assistance
10. Ability to establish and maintain cooperative and courteous working relationships with staff and the public
11. Ability to meet the flexible scheduling needs of the library
12. General mathematics skills
13. Basic general computer skills, including keyboarding, word processing and email
14. Ability to use library and general office equipment, including computer, printer, photocopier and telephone

Salary : $19 - $22