What are the responsibilities and job description for the Guest Services position at City of Maple Grove, MN?
About Maple Grove, MN
Maple Grove is a forward-thinking, thriving community in the northwest suburbs of the Twin Cities metropolitan area. We are home to over 70,000 residents with a projected population of 90,000 by 2040 with 2,500 acres of undeveloped land. The City of Maple Grove is proud to employ over 250 benefit-earning employees, 500 part-time, casual, temporary, seasonal employees, and 100 paid-on-call firefighters to staff our many departments. We provide public safety, public works, community and economic development, parks & recreation, and many other important public services to a growing community.
The Position
The Maple Grove Community Center is seeking Guest Service Representatives who serve as the first point of contact for the patrons of the Maple Grove Community Center. As a guest service representative, you will be responsible for providing excellent customer service to patrons at all times in a diverse and high-traffic environment. Additionally, you will be responsible for executing tasks that help with the day-to-day operations of the community center. Come join our growing and diverse community!Hours of Work
Weekday nights 4:30-8:30 PM and weekends between 8 AM - 8:30 PM.
Responsibilities
- Provides quality customer services to all patrons while performing any task or function.
- Receives and routes phone calls, takes and distributes messages.
- Greet and refer visitors to proper persons or areas, provide general information, and answer routine questions regarding general services, programs, and procedures.
- Assist patrons in completing forms and applications that require standard information.
- Operate office equipment to assist in the completion of tasks/functions.
- Assist with sending out mailings, materials, and equipment process deliveries.
- Operate cash register, computer, I.D. equipment, cleaning equipment, concession equipment, and prepare food in concessions stand.
- Accept mail-in registrations for participants in recreational programs, activities, classes, and lessons. Follow all established procedures to process registrations.
- Coordinates efforts to ensure the City of Maple Grove is an equitable, inclusive, and respectful organization and supports the City’s mission, vision, and core values.
- Demonstrates ability to understand and respect the diversity of customers and co-workers, effectively communicating with individuals whose first language may be one other than English.
- The duties listed above are intended to illustrate the type of work performed and are not all-inclusive. Supervisors will assign work found similar in nature for the position.
Knowledge of:
- Basic math skills.
Ability to:
- Develop positive working relationships with the public and fellow employees.
- Work under pressure and remain calm and pleasant under stressful situations.
- Operate a cash register and perform simple math skills.
- Willingness to learn effective sales techniques.
- Work in a moderately noisy environment.
- Observe the public in corridors, concessions, and indoor and outdoor pool areas.
- Operate or learn to operate various office and concession equipment.
- Work a flexible schedule.
- Work in a moderately noisy environment.
- Lift 25 lbs or more.
Qualifications
Equivalency: An equivalent combination of education and experience closely related to the duties of the position MAY be considered.
Need to have:
- Must be 16 years of age or older.
- Lift 25lbs or more.
- High school diploma or equivalent.
- Previous experience in a food service environment.
- Previous clerical experience and multi-line phone use.
- Experience using cash registers and computers.
- Previous customer service experience in a diverse, high-traffic environment.
Supplemental Information
Environmental Conditions:
Indoor community center environment. Exposure to loud noises, pool
Physical Conditions:
Brief summary. Sitting/Standing/Lifting
