What are the responsibilities and job description for the McAllen 311 Call Center- Customer Service Specialist position at City of McAllen?
Job Description
Job Responsibilities
2. Provides direct and thorough directions when needed.
3. Assists customers with specific needs.
4. Provides information requiring knowledge about City services and department functions.
5. Requests assistance from Customer Service Supervisor as needed.
6. Assists in integrating the 311 call center with the EOC in times of emergency.
7. Maintains STEAR registry in compliance with local and state standards.
8. Distributes Emergency Preparedness and/or Disaster Recovery information to business and residents through
telephone calls, email and/or internet.
9. Reports major activities to Customer Service Coordinator.
10. Assists at the Emergency Operations Center during emergency activation and assists with Emergency
Management projects.
11. Supports Emergency Management and information technology in preparing for the Code Red and Web EoC system as needed.
Knowledge, Skills and Abilities
2. Job requires at least one (1) year of related work experience in customer relations.
3. Job requires to effectively communicate in both English and Spanish.
4. Completion of FEMA IS-700, IS-800, ICS-100, ICS-200 courses and FEMA professional development series preferred.
5. Job requires a current, valid Texas Class C driver's license.
6. Job requires sensitivity to needs and feelings of diverse customer population.
7. Must demonstrate effective speaking and interaction skills.
8. Must be able to greet the public over the phone in a courteous and respectful manner.
9. Must demonstrate good listening skills.
10. Must demonstrate customer service skills at all times while working with the public.
Physical Requirements
2. Job does require long periods of sitting.
Additional Information
1. This is a safety sensitive position subject to random drug and alcohol testing.
2. This position does not have supervisory responsibilities.
3. Must be able to operate a modern PC with up to date phone and work order software.
4. Must be able to work evenings, weekends, holidays, and during hurricane or other emergencies.
Disclaimer
This job description summarizes essential job functions and minimum job requirements for entry level work and typical duties illustrative of the type of work customarily assigned and performed in this position. However, this job description does not represent every aspect of the job nor does it guarantee permanent employment, as all positions with the City of McAllen are employment at will positions. Job descriptions are subject to periodic updates and modifications. The City reserves the right to change work assignments and other aspects of a job. The City of McAllen is an Equal Employment Opportunity Employer, and does not tolerate unlawful discrimination or harassment based on race, color, sex, religion, national origin, age or any other protected status under applicable federal, state or local laws.
Salary : $15
