Performance Advisor I/II

This recruitment will be used to fill one vacancy at either the Performance Advisor I or Performance Advisor II level.

First review of applications will be Monday, April 22, 2024, and weekly thereafter as needed.

Performance Advisor I ($74,759.98 - $107,644.37)
A Performance Advisor I serves as an internal consultant responsible for performing complex and diverse activities focused on performance improvement.  This class works closely with City executives and City staff to use performance management practices and data analytics to make data-informed program and process improvements, spend resources wisely, and ultimately deliver better services to Mesa’s residents, businesses, and visitors.  The work is focused in three areas:  performance management, continuous improvement, and data analytics.  This class performs related duties as required.

Performance Management Assignment:  Responsibilities include facilitating the development and implementation of department/division strategic and operational plans in alignment with Citywide and organizational goals and priorities; assisting department leadership with identifying performance data, developing a set of meaningful performance measures and setting sensible targets, and using the City’s reporting and monitoring system for regular organizational performance reviews; and building internal capacity within departments for robust outcomes-based performance management and measurement activities.

Continuous Improvement:  Responsibilities include planning, coordinating, and administering continuous improvement initiatives of the City.  This includes implementing a standard, systematic approach to process management throughout the organization and partnering with departments to utilize the appropriate continuous improvement tools (example:  Lean Six Sigma), techniques, and practices aimed at improving the citizen’s experience, and improving efficiency and effectiveness of City core business processes.  Supports developing, planning, coordinating, distributing, and analyzing employee and customer surveys; conducting performance management assessments evaluations; and assisting managers/supervisors with development and implementation of performance improvement action plans.
 
Data Analytics:  Responsibilities include partnering with departments and divisions to help them collect, understand, and use their data for managerial decision making to address social, economic, and City management issues and to drive improvements to the City’s delivery of services.  Activities may include:  conducting qualitative and quantitative analysis that provides actionable insights and decision support to managers and City executive staff and providing training, coaching, and mentoring for City staff on topics related to data analytics, performance measurement, and continuous improvement.

Performance Advisor I work requires considerable independent judgment and initiative in combining a broad combination of experience, knowledge, and analytical skills to help departments resolve a variety of complex Citywide issues with performance management, continuous improvement, and/or data analytics.  Incumbents are required to carry out assignments without detailed instruction or guidance.  This class receives general supervision from the Performance Administrator, who reviews work through conferences and the evaluation of overall results achieved.  The Performance Advisor I position is expected to have good experience in examining and evaluating organizations for program results and operational efficiency and assessing and promoting a performance culture that will improve City operations and outcomes for Mesa residents and visitors.  Employees in this class may progress by noncompetitive promotion to Performance Advisor II upon meeting the specific criteria-based promotion requirements of performance, training, and experience, and meeting the minimum qualifications of the Performance Advisor II classification.  This class is FLSA exempt-administrative.

Performance Advisor II ($86,539.65 - $124,603.65)
A Performance Advisor II is responsible for performing complex and diverse activities involving organization-level initiatives, systems, and performance.  This position works closely with City executives to use performance management practices and data so they can make informed program and process improvements, spend resources wisely, and ultimately deliver better services to Mesa’s residents, businesses, and visitors.  The work is focused in three functional areas:  performance management, continuous improvement, and data analytics.  This class performs related duties as required.
 
Performance Management:  Responsibilities include using a systematic approach in designing management systems; diagnosing organizational deficiencies; facilitating the development and implementation of Citywide and department/division strategic and operational plans in alignment with organizational goals and priorities; assisting City and department leadership with developing performance measurement reporting and monitoring systems tied to business objectives; supporting the ongoing maintenance of the performance management reporting systems; and building internal capacity within departments for robust outcomes-based performance management and measurement activities.
 
Continuous Improvement:  Responsibilities include planning, coordinating, and administering the continuous improvement initiatives of the City.  This includes deploying a standard, systematic approach to process management throughout the organization, including conducting performance observations, data collection and reporting, root cause analysis, identifying intervention opportunities, implementation, and results effectiveness evaluation.  Assisting departments in deploying the appropriate continuous improvement tools (example:  Lean Six Sigma), techniques, and practices aimed at improving the City’s employees’ and citizens’ experience; improving efficiency and effectiveness of City processes, procedures, and policies; and implementing and encouraging opportunities to innovate and make changes for the better.  Support departments and divisions in the design, development, and distribution of employee and citizen surveys; assisting departments and divisions in the design, development, and implementation of other data collection methods; and assisting managers/supervisors with development and implement of performance improvement action plans.
 
Data Analytics:  Responsibilities include assisting departments and divisions with the development and use of analytical models; and conducting evidence-based practice research that provides actionable insights for managerial decision making to address social, economic, and City management issues; and to drive improvements to the City’s delivery of services.  Other activities may include:  collaborating with departments to identify data sources ensuring documentation in the City’s data inventory and supporting other data governance activities; conducting qualitative and quantitative analysis and/or optimization methods with departments to build analytical models with data from existing databases, observations, and business processes to identify value-added business measures and improvement initiatives, and providing actionable insights and decision support to help management solve problems and answer complex questions; reporting and educating analytical best practices across departments; collaborating with team members on projects related to performance management and continuous improvement; and providing training, coaching, and mentoring for City staff on topics related to data analytics, performance measurement, and continuous improvement.  

Work requires considerable independent judgment and initiative in combining a broad scope of professional, organizational effectiveness, knowledge, and sophisticated analytical judgments to resolve a variety of complex Citywide issues.  Incumbents are required to carry out assignments without detailed instruction or guidance.  This class receives general supervision from the Performance Administrator, who reviews work through conferences and the evaluation of overall results achieved.  This position is expected to have considerable expertise in examining and evaluating organizations for program results and operational efficiency, and assessing and promoting a performance culture that will improve City operations and outcomes for Mesa residents and visitors.  Employees may progress to this class by noncompetitive promotion upon meeting the specific criteria-based promotion requirements of performance, training, and experience.  This class is FLSA exempt-administrative.

Please refer to the link below for the full job description and additional information regarding assignments, preferred qualifications, and essential functions. Performance Advisor I
http://apps.mesaaz.gov/jobdescriptions/Documents/JobDescriptions/cs5169.pdf

Performance Advisor II
http://apps.mesaaz.gov/JobDescriptions/Documents/JobDescriptions/cs5345.pdf

Salary : $74,760 - $107,644