What are the responsibilities and job description for the INFORMATION TECHNOLOGY TECHNICIAN I position at City of Miami?
An Equal Opportunity Employer
Nature of Work
This is technical, specialized work in the support, troubleshooting,and documentation of cloud based solutions, network tools and core applications (Active Directory, DNS, VPN, antivirus, anti-spam), and core systems servers running fax, print services, etc.
Work also involves research, installation, support, documentation and optimization of personal computer hardware and software components, such as desktops, laptops, tablets, smart-phones, printers, monitors, scanners, cameras, operating systems, email, antivirus, security settings, PC imaging, PC applications, PC policies and performance, PC virtualization, etc.An employee in this class works with general supervision under a more senior technical manager.
Essential Functions
Performs as a Service Desk Technician answering initial telephone calls, emails, walk-ins or other forms of communication reporting initial “trouble calls.”
Assesses (Tier 1) Customer Service Calls (work orders/service orders) and performs tier 1 level customer service support to customers.
Escalates work orders to the appropriate level of support when Service Level Agreements are not able to be met.
Supports and maintains backbone network devices such as: Ethernet switches, routers, firewalls, etc.
Supports and maintains core systems and applications: Office 365, Antivirus, fax, Active Directory, SQL, SPAM, Firewalls, Operations Manager, Configuration Manager, VMWARE, Hyper-V, Data-File, clusters, print services, etc.
Supports disaster recovery solutions to guarantee business continuity.
Resolves service requests associated with end-user equipment and software.
Troubleshoots PCs, laptops, printers, and all related hardware and software.
Installs and configures new and existing workstations.
Installs enterprise standard virus protections software, backup and recovery software, electronic mail, internet software, office automation products, and standard operating systems software.
Communicates problems to management and follows through on each task assigned.
Analyzes computer software and hardware problems to determine causes of failure and implements appropriate remedies according to established departmental standards.
Interfaces with programming staff, operations staff, technical staff, and departmental users and customers on all computer and networkrelated issues and problems.
Supports data backup and automated scheduling systems and applications.
May evaluate new hardware/software.
Implements network backup and disaster recovery procedures.
Supports research of new technologies and end-user components to provide systems, services and solutions a higher level of security, reliability and efficiency.
Minimum Requirements
Performs other related work as required.
Applicants selected to fill the position may be subject to undergo and successfully pass a City of Miami Police Department background check depending on the location of the assignment.
Documentation Requirements
Applicants, including City of Miami employees, must upload and submit attached copies of the following documents with the employment application. Please be sure to attach all required documents to your employment application each time you apply. Uploaded documents remain in your online profile but they will not attach automatically and you will be deemed ineligible without the proper documentation.
ALL DOCUMENTS SUBMITTED MUST BE CLEAR, LEGIBLE, AND IN PROPER FORMAT.
THE FOLLOWING DOCUMENTS ARE REQUIRED AT TIME OF APPLICATION AND ARE ACCEPTABLE FORMS OF PROOF:
It is the applicant's responsibility to ensure that all required documents submitted with the employment application are in a format that is acceptable, clear and legible for eligibility determination or risk being disqualified.
Applicants, including City of Miami employees, must completely detail their work experience on the employment application or risk being disqualified. Resumes are not required and will not be reviewed in place of the employment application.
It is the applicant's responsibility to update their online profile with personal data, work experience, education, and certifications, when submitting application(s), failure to do so may result in disqualification.
Applicants must provide a valid email address in order to receive notification of eligibility.
Veterans Preference: Veterans Preference is awarded in accordance with Florida State Statute 295.07. If veteran's preference is being claimed, it must be indicated on the application form and proper documentation, including all forms DD-214 (Member 4) and the applicable FDVA- Veteran's Preference Certification Form(s) in accordance with rule 55A-7.013 - Documentation of Preference Claim, must be submitted with the employment application.
FDVA Certification Forms: Please complete the applicable Veterans' Preference Certification Form(s). Form(s) must be uploaded with your employment application along with acceptable proof of veterans' preference.
Form VP1: VETERANS' PREFERENCE CERTIFICATE
Form VP2: CURRENT MEMBER OF THE RESERVE CERTIFICATION
FORM VP3: UNREMARRIED WIDOW or WIDOWER CERTIFICATE
Selection Preference for City Residents: In accordance with APM 2-02, applicants for classified positions who are City of Miami residents and new hires will receive preference in selection from interview ranking bands provided that any two (2) of the following documents are submitted with the employment application and again at time of interview:
Selection Preference: Selection preference within the same ranking band resulting from an interview process will be granted in the following order: 1) preference eligible veterans, 2) active City of Miami employees, 3) City of Miami residents, 4) all others.
OPEN/NON-COMPETITIVE
An Equal Opportunity Employer
Nature of Work
This is technical, specialized work in the support, troubleshooting,and documentation of cloud based solutions, network tools and core applications (Active Directory, DNS, VPN, antivirus, anti-spam), and core systems servers running fax, print services, etc.
Work also involves research, installation, support, documentation and optimization of personal computer hardware and software components, such as desktops, laptops, tablets, smart-phones, printers, monitors, scanners, cameras, operating systems, email, antivirus, security settings, PC imaging, PC applications, PC policies and performance, PC virtualization, etc.An employee in this class works with general supervision under a more senior technical manager.
Essential Functions
Performs as a Service Desk Technician answering initial telephone calls, emails, walk-ins or other forms of communication reporting initial “trouble calls.”
Assesses (Tier 1) Customer Service Calls (work orders/service orders) and performs tier 1 level customer service support to customers.
Escalates work orders to the appropriate level of support when Service Level Agreements are not able to be met.
Supports and maintains backbone network devices such as: Ethernet switches, routers, firewalls, etc.
Supports and maintains core systems and applications: Office 365, Antivirus, fax, Active Directory, SQL, SPAM, Firewalls, Operations Manager, Configuration Manager, VMWARE, Hyper-V, Data-File, clusters, print services, etc.
Supports disaster recovery solutions to guarantee business continuity.
Resolves service requests associated with end-user equipment and software.
Troubleshoots PCs, laptops, printers, and all related hardware and software.
Installs and configures new and existing workstations.
Installs enterprise standard virus protections software, backup and recovery software, electronic mail, internet software, office automation products, and standard operating systems software.
Communicates problems to management and follows through on each task assigned.
Analyzes computer software and hardware problems to determine causes of failure and implements appropriate remedies according to established departmental standards.
Interfaces with programming staff, operations staff, technical staff, and departmental users and customers on all computer and networkrelated issues and problems.
Supports data backup and automated scheduling systems and applications.
May evaluate new hardware/software.
Implements network backup and disaster recovery procedures.
Supports research of new technologies and end-user components to provide systems, services and solutions a higher level of security, reliability and efficiency.
Minimum Requirements
Performs other related work as required.
- High School diploma or its equivalent
- One (1) year experience troubleshooting, installing, upgrading,maintaining PCs, laptops, printers orassociated peripherals in a Microsoft Windows operating systemenvironment, utilizingMicrosoft products including but not limited to MS Outlook, Office 365 and virus protection software operating in the most current released version or the immediate predecessor of a Microsoft Windows based environment. .
- A Valid Driver's License from any state (Equivalent to a State of Florida Class E or higher) may be utilized upon application, (See "Note and Documentation Sections" below).
- A certification is desirable
- Equivalent combination of education and experience beyond a high school diploma or its equivalentand one (1) year of the required experience mentioned above.
Applicants selected to fill the position may be subject to undergo and successfully pass a City of Miami Police Department background check depending on the location of the assignment.
Documentation Requirements
Applicants, including City of Miami employees, must upload and submit attached copies of the following documents with the employment application. Please be sure to attach all required documents to your employment application each time you apply. Uploaded documents remain in your online profile but they will not attach automatically and you will be deemed ineligible without the proper documentation.
ALL DOCUMENTS SUBMITTED MUST BE CLEAR, LEGIBLE, AND IN PROPER FORMAT.
THE FOLLOWING DOCUMENTS ARE REQUIRED AT TIME OF APPLICATION AND ARE ACCEPTABLE FORMS OF PROOF:
- Proof of education in the form of high diploma or its equivalent and/or transcripts reflecting graduation from high minimum or higher. Foreign diplomas/degrees must be submitted with a credential evaluation report from an approved credential evaluation agency*. Translations of diploma/degrees are not accepted. If degree/diploma does not reflect the academic major on its face, transcripts indicating degree completion must be submitted. Audit/Academic reports are not accepted as substitutions for college transcripts.
- To qualify under the equivalency clause, applicant must provide proof of education in one or more of the following applicable forms: copy of college/university transcripts of sixty (60) college credits or more, from an accredited institution, OR any higher accredited degree such as an Associate's, Bachelor's, Master's degree or higher.
- Valid Driver's License from any state (Equivalent to a State of Florida Class E) may be utilized upon application, however prior to appointment a State of Florida Driver's License (Class E or higher) must be presented to the Department of Human Resources and must be maintained valid through employment
- Approved Credential Evaluation Agencies:
- An accredited four-year college or university in the United States, OR
- A current member of the National Association of Credential Evaluation Services (NACES), OR
- A current member of the Association of International Credential Evaluators (AICE), OR
- A recognized Professional Organization
It is the applicant's responsibility to ensure that all required documents submitted with the employment application are in a format that is acceptable, clear and legible for eligibility determination or risk being disqualified.
Applicants, including City of Miami employees, must completely detail their work experience on the employment application or risk being disqualified. Resumes are not required and will not be reviewed in place of the employment application.
It is the applicant's responsibility to update their online profile with personal data, work experience, education, and certifications, when submitting application(s), failure to do so may result in disqualification.
Applicants must provide a valid email address in order to receive notification of eligibility.
Veterans Preference: Veterans Preference is awarded in accordance with Florida State Statute 295.07. If veteran's preference is being claimed, it must be indicated on the application form and proper documentation, including all forms DD-214 (Member 4) and the applicable FDVA- Veteran's Preference Certification Form(s) in accordance with rule 55A-7.013 - Documentation of Preference Claim, must be submitted with the employment application.
FDVA Certification Forms: Please complete the applicable Veterans' Preference Certification Form(s). Form(s) must be uploaded with your employment application along with acceptable proof of veterans' preference.
Form VP1: VETERANS' PREFERENCE CERTIFICATE
Form VP2: CURRENT MEMBER OF THE RESERVE CERTIFICATION
FORM VP3: UNREMARRIED WIDOW or WIDOWER CERTIFICATE
Selection Preference for City Residents: In accordance with APM 2-02, applicants for classified positions who are City of Miami residents and new hires will receive preference in selection from interview ranking bands provided that any two (2) of the following documents are submitted with the employment application and again at time of interview:
- Utility bill dated within 60 days of the date of submission
- Valid Florida Driver License or State-issued I.D.
- Property Tax Statement dated within 1 year of the date of submission
- Properly executed valid lease agreement
- Homestead Exemption dated within 1 year of the date of submission
- Motor Vehicle Registration dated within 90 days of the date of submission
- Official school records or transcripts, dated within 90 days of the date of submission
- W-2 (or 1099) Tax Form dated within 1 year of the date of submission
Selection Preference: Selection preference within the same ranking band resulting from an interview process will be granted in the following order: 1) preference eligible veterans, 2) active City of Miami employees, 3) City of Miami residents, 4) all others.
OPEN/NON-COMPETITIVE
An Equal Opportunity Employer
