COURT SERVICES ASSISTANT 1 AND 2

Candidates will be placed on the highest-level list for which they qualify.

The City of Milwaukee is proud to employ a diverse workforce committed to providing exemplary service to its residents. If you are passionate about being part of an inclusive team of public servants, please consider the following opportunity.

The Court Services Assistant 1 and 2 performs customer service, court case preparation and processing, and administrative functions to support the efficient operation of the Municipal Court.

The essential functions performed depend upon the assignment and job level.

Customer Service:

• Provide case and policy/procedure-related information to internal and external customers by phone, mail, email, and in-person.
• Review incoming court correspondence and disseminate information appropriately.
• Check in defendants, answer basic court questions, and roster defendants for court appearances.
• Provide customer service to the reception area during business hours, ensuring timely responses to inquiries.

Court Case Preparation and Processing:

• Prepare cases for court appearances.
• Ensure accurate and timely case-related data entry for the Court’s Case Automated Tracking System (CATS).
• Ensure data accuracy by updating case information and cross-referencing data from internal and external systems.
• Update case files by attaching incoming documentation.
• Verify and update personal information for defendants.

Administrative Support:

• Support records retention efforts, including storing and archiving hard-copy records, maintaining files as outlined in the policies and procedures manual.
• Assist with training staff on Court Services Section procedures.
• Participate in staff meetings and staff development activities.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

The Court Services Assistant 1 and 2 must:

• Pass a Federal Bureau of Investigation (FBI) Criminal Justice Information Services Division (CJIS) background investigation and clearance check and maintain throughout employment.

Court Services Assistant 1:

Court Services Assistant 2:

Equivalent combinations of education and experience may be considered.

NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process prior to extending any job offers.

• Related experience in a legal setting.

With greater responsibility, Court Services Assistants 2 need an elevated knowledge base and skill set to perform the more complex functions required of them.

Technical:

• Ability to learn and apply clerical procedures, court operations, and administrative policies.
• Knowledge of administrative support methods, systems, and terminology.
• Knowledge of customer service best practices and the ability to incorporate them into operations.
• Intermediate to advanced skill in using standard computer applications such as Microsoft Word, Excel, and Outlook.
• Ability to learn and efficiently utilize Court system software and databases.
• Ability to read and understand work-related documents such as court documents, policies, procedures, and manuals.
• Ability to accurately maintain numerical and alphabetical filing systems.

Communication and Interpersonal:

• Verbal communication skills to share information and respond to questions clearly.
• Written communication skills to prepare clear and concise business correspondence and reports, including the ability to proofread documents.
• Ability to work independently and as part of a team.
• Ability to build and maintain effective working relationships with fellow staff, management, elected officials, judges, court staff, attorneys, other City staff, community partners, and the general public.
• Ability to work cooperatively and fairly with people whose backgrounds may differ from one’s own.

Judgment and Professionalism:

• Ability to plan, organize, initiate, prioritize and complete work to achieve objectives in a timely manner, within deadlines and with limited supervision.
• Ability to meet competing, challenging, and ever-changing priorities.
• Ability to perform work with a high degree of accuracy, detail, and quality.
• Ability to effectively analyze and resolve issues and exercise sound judgment.
• Ability to effectively evaluate or make independent decisions based on experience, knowledge, and training.
• High degree of initiative and dedication to process improvement.
• Ability to be a responsible steward of City of Milwaukee resources.
• Honesty, integrity, and the ability to maintain confidentiality.

COURT SERVICES ASSISTANT 1 (Pay Range 6GN):

The current starting salary is $45,807 annually, and the resident incentive starting salary for City of Milwaukee residents is $47,181 annually.

COURT SERVICES ASSISTANT 2 (Pay Range 6IN):

The current starting salary is $48,097 annually, and the resident incentive starting salary for City of Milwaukee residents is $49,540 annually.

Appointment will be made in accordance with the City of Milwaukee Salary Ordinance.

BENEFITS

The City of Milwaukee provides a comprehensive benefit program which includes:

• Wisconsin Retirement System (WRS) Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Paid Parental Leave
• Comprehensive Wellness Program
• Onsite Clinic Services
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 12 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass

For full details of the benefits offered by the City of Milwaukee, please visit https://city.milwaukee.gov/der/benefits.

THE SELECTION PROCESS will be job related and will consist of one or more of the following: an evaluation of education, experience and/or responses to supplemental questions; a written or performance test, a structured interview, or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to structured interviews and performance examinations. Structured interviews may include written exercises. Selection process component weights will be determined by further analysis of the job.

INITIAL FILING DATE - The selection process will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the selection process components. Unless otherwise required by law, the City of Milwaukee will not provide alternative selection process dates or times. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

• Applications can be accessed by visiting www.jobapscloud.com/MIL.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is located in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.

EEO Code 601 & 602

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.