What are the responsibilities and job description for the Customer Service Representative I - Impound Lot | Solid Waste & Recycling position at City of Minneapolis, MN?
Salary : $26.11 - $31.73 Hourly
Location : Minneapolis, MN
Job Type : Full-time
Job Number : 2024-00769
Department : Public Works
Opening Date : 12 / 31 / 2024
Closing Date : 1 / 13 / 2025 11 : 59 PM Central
FLSA : Non-Exempt
Bargaining Unit : CAF
Position Description
The City of Minneapolis Public Works Department currently has two (2) openings for a Customer Service Representative I :
- Impound Lot (One full time position)
- Solid Waste & Recycling (One full time position)
Impound Lot
Provide a variety of services to customers over the telephone and / or in-person answering questions, providing information, collecting fees and payments, etc.
Solid Waste & Recycling
Provide a variety of services to customers over the telephone and / or email answering questions, providing information, collecting fees and payments, etc.
Job Duties and Responsibilities
Impound Lot
WORKING CONDITIONS : Normal with constant exposure to computers.
Solid Waste & Recycling
WORKING CONDITIONS : Normal with constant exposure to computers
Required Qualifications
MINIMUM QUALIFICATIONS : High School Diploma or equivalent
EXPERIENCE : Two years of clerical experience, which has included computer experience and some customer service experience
LICENSES / CERTIFICATIONS : N / A
Selection Process
The selection process will consist of one or more of the following steps : a rating of relevant education and experience (100%) . It is important that your application show all the relevant education and experience you possess. This information will be used to determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions. Only those candidates who attain a passing score (70%) on each step in the selection process will be placed on the eligible list. The City of Minneapolis Human Resources Department reserves the right to limit the number in any phase of the selection process.
Background Check - Solid Waste & Recycling
The City has determined that a criminal background check and / or qualifications check may be necessary for certain positions with this job title. Applicants may be required to sign an informed consent form allowing the City to obtain their criminal history and / or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position.
Background Check (Police) - Impound Lot
The City has determined that a thorough Minneapolis Police Department criminal background check is necessary for positions with this job title. Applicants must sign an informed consent allowing the City to obtain their criminal history information in connection with the position sought. Applicants who do not sign the informed consent form will not be considered for the position.
Drug and Alcohol Testing - Impound Lot
All job applicants must pass a pre-employment drug and alcohol test once a conditional offer of employment has been made. Applicants will be required to sign a notification and consent form prior to undergoing drug and alcohol testing. Applicants who do not consent to undergo drug and alcohol testing will not be required to do so and the City will withdraw the conditional job offer, resulting in the job applicant no longer being considered for the position.
Union Representation
This position is represented by a collective bargaining agreement between the City of Minneapolis and the AFSCME General Unit (CAF). For more information on the terms and conditions of this agreement please visit :
Eligible List Statement
The names of applicants who meet minimum qualification and who pass the screening process shall be placed on the eligible list for employment consideration. This list will be certified to the hiring manager who may use the list to fill a vacancy of the same job title. This eligible list will expire three months after it has been established.
Interview Selection
The hiring authority reserves the right to determine the maximum number of candidates to interview from the established eligible list. If the hiring authority decides to interview other than by exam score order, they may select additional people to interview based on a candidate's education or experience related to the field, work history, or skills uniquely related to the operational needs of the position.
Knowledge, Skills and Abilities
Impound Lot
Solid Waste & Recycling
As the largest and most vibrant city in the state, Minneapolis depends on purposeful, dedicated and innovative employees. Minneapolis has a large variety of careers for people of all experiences and backgrounds who come together for a singular purpose-serving the residents, businesses and visitors of Minneapolis.
The City of Minneapolis is proud to be an Equal Employment Opportunity and Affirmative Action employer.
Benefits Summary
Our employees enjoy competitive salaries and generous benefits. We pride ourselves on a comprehensive benefits program that supports employees' health and financial well-being. Programs, resources, and benefit eligibility varies based on position, average hours worked, location and length of service. For detailed benefits information, please visit the
Insurance
Health insurance
Eligibility for benefits begins the first of the month following employment date. The City of Minneapolis offers eligible employees with a choice of six provider networks, allowing you to select the best option for you. Available plans include Medica Choice Passport, Medica Elect, VantagePlus with Medica, Park Nicollet and HealthPartners Medical Group First with Medica, Ridgeview Community Network powered by Medica, and Clear Value with Medica.
Dental insurance
The City of Minneapolis offers dental insurance through Delta Dental of Minnesota and pays 100% of the monthly premium for eligible employees.
Life insurance
The city provides basic life insurance of one times your annual salary up to $50,000. You can elect to purchase optional life insurance.
Paid time off
Our generous leave package includes vacation, holidays and paid sick leave, which gives employees the opportunity to enhance their quality of life outside work. Amounts and accrual rates are based on years of experience and
Paid parental leave
City employees are eligible for up to 12 weeks of paid parental leave in the event of a birth or placement for adoption of a child.
Retirement
City employees earn a pension and may choose to participate in additional retirement savings programs.
Transportation
Eligible City employees may choose to participate in the following transportation programs :
Learning and development
To engage and develop employees, the City of Minneapolis offers classes in leadership, cultural agility, change management and more. Additionally, educational discounts at Augsburg University, Hamline University, St. Catherine's, and St. Mary's University of Minnesota are available to City employees.
Other perks
Employees can also take advantage of flexible spending accounts, the , health club discounts and more.
How did you find out about this position? (Select all that apply)
Please specify where you heard about this position (e.g., website name, City of Minneapolis employee name, job fair, professional association).
Do you have a High School Diploma or GED equivalent?
The position at the Impound Lot is a 24 / 7 operation. Regular hours will most likely consist of days / evenings / nights and weekends. Are you willing and able to work days / evenings / nights, weekends, and holidays?
Do you have two years of clerical experience, which has included computer experience and customer service experience ?
How many years of work experience do you have providing direct service as a first point of contact where you worked independently, under general supervision, to provide customer service to a wide variety of stakeholders?
How many years of experience do you have performing work that involves typing and data entry?
How many years of experience do you have researching city, state and federal database systems?
You will be working with a wide variety of people, including people who may be extremely upset. Dealing effectively with upset or angry people is an important quality in this position. How many years of experience do you have working with angry or upset people?
Describe your ability to manage with multiple interruptions while performing your regular work assignments.
Which division do you have interest in?
Required Question
Salary : $50,000
