IT Technician

Provide technical assistance and maintenance support for PCs, laptops, printers, mobile devices, audio visual devices, business applications, and other office equipment. This position serves as the primary help desk support to users.

• Provide first line response for users requiring assistance with information technology issues and problems. 
• Provide technical assistance and maintenance support for the City’s IT hardware, software, mobile devices, AV equipment, network, as well as printers, scanners, copiers, and other peripherals
• Tracks and prioritizes requests utilizing the help desk system
• Performs replacement of PC’s, laptops, and office equipment based on the city’s capital replacement plan
• Assist with distributing, configuring, and maintaining city-issued mobile devices (smartphones, tablets, etc.)
• Performs post-resolution follow-ups with end-user and team members as necessary 
• Initiate hardware, software, and printer service calls with vendors
• Participate in new hire IT onboarding.  Trains new hires on use of city technology and best practices
• Assist with implementation and integration of new technologies. 
• Assist with basic CISCO VoIP phone support, and the City's IP-based video surveillance systems as required.
• Performs other duties consistent with the responsibilities of the position as apparent or assigned.

• Associate's Degree in computer science, information systems, or other related technical field.  Equivalent experience may be substituted for degree. 
• Two (2) years of recent experience with troubleshooting and set up of PC's, laptops, AV equipment, copiers and printers, including experience in providing office support to users of Microsoft Windows and Microsoft Office applications. 
• One (1) year of recent experience working with Microsoft Active Directory and Microsoft Exchange server. 
• One (1) year experience supporting iOS devices
• Ability to work a flexible schedule including some weekends, evenings and early mornings. 
• Must have valid MN driver's license

• Mobile device management (MDM) software experience
• Local government work experience
• Experience working with outside vendors 
• Experience with BCA, CJIS, and PCI Security compliance 
• Experience supporting Microsoft OneNote
• Experience supporting Microsoft Office 365

• Microsoft Active Directory, Group Policies, and Microsoft Exchange. 
• IT security principles and policies. 
• Current network hardware, protocols, and standards.

• Troubleshooting Windows 10/11 operating system and applications
• Troubleshooting iOS mobile device issues.
• Providing remote support of technical issues either via telephone, face-to-face, or utilizing  remote support tools
• Hardware deployment, installation and support.
• Supporting multiple users on a wide variety of software applications
• Quickly learning new technologies.
• Providing a high level of customer service to city officials, and employees.
• Prioritizing work assignments and attention to details.
• Proficiency in Microsoft Operating Systems and Microsoft Office

• Employ good judgment and make sound decisions in accordance with established procedures and policies.
• Work collaboratively, cooperatively, and positively in a team environment. 
• Communicate timely, effectively, and professionally in all forms of communication with internal and external customers
• Organize, plan and manage multiple tasks with minimal supervision
• Apply critical thinking skills in rendering solutions to various technical issues. 
• Willingness to take on new tasks and responsibilities.
• Commit to and believe in the organizations shared values. 

• This work requires the occasional exertion of up to 25 pounds of force; 
• Regularly requires speaking, hearing and using hands to manipulate objects;
• Frequently requires sitting, reaching with hands and arms and repetitive motions and occasionally requires standing, walking, climbing or balancing, stooping, kneeling, crouching or crawling, tasting or smelling, pushing or pulling and lifting; 
• Standard vision requirements with or without corrective lenses;
• Vocal communication is required for expressing or exchanging ideas by means of the spoken word; 
• hearing is required to perceive information at normal spoken word levels and to receive detailed information through verbal communications and/or to make fine distinctions in sound; 
• Requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts using measuring devices;
• Operating machines and observing general surroundings and activities; 
• Work has no exposure to adverse environmental conditions; 
• Work is generally in a minimally noisy location, in a secure space, within a modular office setting (e.g. business office, light traffic)

*Our Shared Values: We seek candidates with a commitment to support the organization's shared values; to support authentic communication, be an adaptable learner & innovator, serve as a team player, show enthusiasm, promote health human relationships, and share successes. 

Our Diversity Equity & Inclusion Competencies: To foster effective working relationships and appreciate the differences of fellow co-workers. To work collaboratively with others, promoting employee talents, skills and ideas. To reserve judgement; by  listening for different views & perspectives before drawing conclusions.

Salary : $38 - $45