What are the responsibilities and job description for the Customer Service Representative II (Full-Time) position at City of Mount Dora?
Customer Service Representative II
Finance Department
Full-time – Non-Exempt
Pay Range: $16.93/hr - $21.72/hr DOQ
Provide professional assistance to the public as the primary point of contact with the City. This position often represents the initial contact between the City and the customer; therefore professionalism must be exhibited at all times. Perform a variety of clerical, record-keeping and customer service duties related to services provided by the City. Work independently under general supervision of the Customer Service Supervisor.
Essential Duties:
- Greets and assists customers in a pleasant and professional manner with various inquiries regarding City utility services in addition to providing information for general inquiries.
- Performs customer service functions, working independently and using initiative and judgment in dealing with workflow and uncertain situations.
- Receives and processes customers payments for monies owed to the City for utility and other services, making change for customers paying in cash.
- Responsible for counting and balancing all cash and payments received in custody at all times.
- Maintains records, posts data and make arithmetic calculations with speed and accuracy.
- Reviews, maintains and updates current information in customer files as needed.
- Enters data for new and terminated customers, answers inquiries by telephone, in person and by mail.
- Prepares bank deposits on occasion.
- Interprets and applies City policies and procedures in daily operations.
- Prepares and completes work orders for various City services.
- At customer request, reviews all types of customer and utility data using various computer systems as needed to resolve customer bill complaints and inquiries.
- Performs majority of daily tasks using various computer software applications.
- Operates general office equipment and assists with customer service functions.
- Provides training, mentoring to newly hired CSR I.
- Other duties as assigned by supervisor.
Qualifications
- High School diploma or GED.
- Minimum three (3) years customer service experience.
- A comparable amount of education and/or experience may be substituted for the minimum qualifications.
- Must be bondable.
- Valid Florida Driver License.
- Complete the required National Incident Management System (NIMS) training within 6 months of completion of probationary period.
A comprehensive job description is available upon request.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.
The City of Mount Dora is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City of Mount Dora will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Mount Dora is a drug-free, smoke-free, EOE.
Salary : $17 - $22
